Planet Fitness

I was charged their annual fee 3 days ago, go in to cancel my membership and they tell me the annual fee will not be refunded. Then I ask if I re-enroll within the year (If I magically find time to workout) and they inform me that I would then have to pay that fee again. What?! So you just took $39 from me and expect me to pay it again? They let my husband cancel over the phone because he had just got out of the hospital from COVID, I tried the same but no dice even though I had to take care of him. I’ve been trying to find the time since January to cancel, since I can’t cancel over the phone and now I wish I would have tried harder. Shady billing practices and I personally will never be back to planet fitness. Ever.

I was actually at King Soopers shopping. As I was gathering my bags, and preparing my travel route back North, I used PFs wifi, which worked rather well. From the outside looking in, the place was super clean, and looked very welcoming. If I weren't already in peak condition, I would join this PF.

I like this gym, but they need to review the songs they play because some are extremely inappropriate to be family friendly and for all ages. Kids and teenagers also frequent this gym. I was disturbed by Desnudate by Christina Aguilar playing over the speakers and other songs I've heard. This needs to be corrected immediately.

This is a great gym! The big complaint everyone has about planet fitness, is their no lunks policy, but this location is VERY laid back! They haven't used the lunk alarm a single time I've been there, and apparently they give warnings first before they ban you. They have a giant selection of gym equipment for every single muscle group, and a large selection of heavy free weights. This is a great gym not just for beginners, but full on body builders too 🤘

First time being back to the gym in a couple years absolutely love the place now very clean very organized and well taken care of I love the staff all besides the select one or two are very nice but those people could just be having bad days so I don't ever take it personally

Customer service is fine, but the reviewer who posted about the water being warm? This guy is in fact correct, the water that comes out of the water bottle fill is literally warm as hell water. It's gross to work out with but I take it because it's the only way to get water and hydrate while working out and yes I bring my own, sometimes you need more. The digital counter is out, the sensor for detecting the bottle is fine. Machines messed up, just fix it.Also I just signed up here and I'm kinda disappointed by the little things being as they are.

The gym itself was great as well as staff, HOWEVER buyer beware. The only way you can cancel your membership is in person only at the gym you initally registered at or through certified mail which you have to pay for. This makes it hard if you travel a lot and/or work in remote areas and didnt get to cancel the last time you were in town. Or if you move and forget to cancel your membership. I would give fewer stars but the staff was almost always fabulous when I went and the gym was very clean.

Not 24 hours anymore. I drove to 2 different locations that say 24 hours but they were both closed. Please update online and stop wasting my time. I would not have signed back up 3 weeks ago if I knew this was going to be the case. I'm only able to get into the gym late at night. Guess I'll have to cancel and try a different gym ✌️

Staff seem nice. Most equipment is in good condition. A larger Planet Fitness, but real busy early evening Monday. The guy in his 40s who runs super fast on the stair machine is inspirational...and amazing !

Bought a membership because of the 24 hour availability. 1 day later the trainer quit before I could set up a workout plan. 1 week later the hours changed to be closed when I need it mid week for 2 days. I am not happy.The bathrooms are disgusting, broken shower drains, all the soap dispensers are broken, and the chair massage broke a week ago. And that was why I got the black upgrade.I got a membership to try and stay healthy, which I am doing even in spite of all the setbacks from PF. They only pay employees $13 an hour in Denver according to the guy on the phone, and therefore corporate couldn't keep the doors open because they are too cheap.I will be cancelling most likely because my expectations are so far away from what I'm receiving. I don't want to support a company that doesn't support it's staff, and therefore directly affected experience.I am currently shopping for a new gym.