Club Metro USA is located at 6209 Bergenline Ave, West New York, NJ. The gym offers a spacious workout area divided across multiple floors, accommodating various fitness routines, including boxing and stretching. Members appreciate the friendly atmosphere and have access to a variety of equipment. However, issues related to customer service, overcrowding, and equipment maintenance have been frequently reported.

Despite the mixed reviews, loyal members highlight affordability and convenience as key benefits. The gym remains a viable option for those prioritizing location and price over premium facilities and top-notch customer service. Prospective clients should weigh these aspects before committing to a membership.

Pros:

  • Affordable membership rates.
  • Spacious and well-equipped.
  • Friendly atmosphere.
  • Convenient location.
  • Variety of equipment.
  • Boxing and stretching areas.
  • Loyal long-term members.
  • Some new machines.
  • Owner is often present and attentive.
  • Staff are described as friendly.

Cons:

  • Poor customer service.
  • Overcrowded during peak times.
  • Equipment maintenance issues.

Location / Contact

Rating Stats

3.2

out of 5.0

31 reviews
5.0
6 reviews
4.0
5 reviews
3.0
5 reviews
2.0
13 reviews
1.0

Reviews (60)

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The worst GYM I have ever visited, they charge you $69 for annual maintenance having gone just to see, on top of that they have a scam system that hooks you for a second month from the first day... without being able to cancel it, that is, if I sign up today to take 1 trial month without a contract, you had to come yesterday to cancel without being charged for the second month.. do I explain? 30 days before, the first day does not count. They don't explain that to you well, and get ready to pay for the month and the total maintenance they charged me a little more than $170 ahh and I forgot to tell you, if you take a couple of days to pay for the month you didn't want to renew, get ready to pay fines $20. a disgusting place. Don't throw away your money in that scam... it's better with that money to buy a bicycle and exercise outdoors.

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It's funny how they respond by justifying the lousy attention from the pink-haired girl. There are too many reviews about her lousy attitudeWhich as a frequent client of that gym I am a witness that is true. Too many reviews about her, I just came to put mine too. Pay attention to your clients and do not make excuses that theBar is noisy which is very Busy than this the other. The bad customer service and her lousy attitude have no justification since it is her nature to be so annoying. His bad attitude has also touched me

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Unsafe equipments at the bottom floor

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So so

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I have been training there since 2019, it seems comfortable to me and the pink-haired girl together with her husband seems to me to be very attentive and kind when I have had difficulties training, they have offered me their help and guidance, I have no complaints about them for theContradicted grateful ... but I would like more machines jeee

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I don't like the gym because it doesn't have a trainer who can explain the use of the machines in a general way so that you create your own routine and that is something that goes hand in hand with customer service. On the other hand, the lady at the till is very rude.

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I really like this gym but when I go on Saturdays and some days in the afternoon there is a girl with pink hair who has a not pleasant attitude, one as a client arrives and she doesn't say hello but doesn't say hello either. That looks very ugly and says more about the g than about her. Customer service is not the best

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A girl with pink hair should not be given one star, she is a despot to speak of. They get annoying and each person who works there tells you what they want. They must be sincere

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Gym has a lot of open space.

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The smell in this place is unbelievable

No reviews yet

Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.2-star.

This business has 60 reviews.

The address is: 6209 Bergenline Ave, West New York, NJ 07093, United States .

The contact number is +1 201-662-9292

This service is listed under Fitness Center .

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