Club Metro USA

I really would not recommend that gym for nothing, it is the worst I have been able to visit and I have been very shamelessly charged to me, it is a shame to see my money spent there starting with the hygiene and the bad smell that is there when you enter 🤬🤬😡 😡😡but I correct something the machinery is good but the place is not 👎 …

The gym gets extremely crowded. There are no water fountains. Very limited selection of weights. You might think it would be a good idea to sign up because of the modest price, but I wouldn't recommend it. They say there is no contract, but make it impossible for you to cancel your membership.I tried canceling my membership over a year ago and every time I called I was told that the person in charge of canceling the memberships wasn't there at the moment. Whenever I called back they would tell me that he only comes in certain days at a specific time. I called my bank and placed a stop payment on them.They continued trying to charge me, never canceling my membership and recently I received a letter saying that my account will be forwarded to collection. Let me remind you that they lied to me and said there was no contract obligation.

Very filthy, equipment left all over the place. Below average selection of weights and equipment. However, staff are nice.

This review is not about the facility but how this facility does it marketing They place these cheaply coated marketing cards on vehicles parked in West New York Municipal parking lots that embeds itself on the windshields when it rains and is very tough to remove Utterly atrocious and certainly would not entice me to join

I’m honestly disgusted by this gym. The smell of mold in the basement is ridiculous. There holes all over the ground. God forbid a poor old lady falls and breaks her neck. The weights are displaced and very difficult to find the matching pair. The music is obnoxious and very loud. Even with my headphones blasted I can still hear the obnoxious music. The other day it was 102 degrees and they couldn’t turn on the ac.They should be ashamed to call this a gym. I can’t wait till my annual contract is over!

It’s an okay gym. It does have a strange smell at times ( apart from sweat), which is odd because the cleaning ladies do a good job. The people at the front desk you might as well have no one. They don’t do much.There was once a 5 minute heated argument between a male and female, and the desk didn’t even know about it, only after bringing it to their attention.Those dancing classes are the worse, ladies screaming while dancing and they don’t even close the doors. Why? Because the instructors are friends with the owners. Makes it very annoying to work out.The good thing is the people who workout are for the most part friendly, they mind their business. It’s in West New York, so if you’re a female be ready to get looked at.If you are choosing between Retro and this, it’s 50/50. Whatever is closet to you. This is a bigger gym however, it does get crowded so be ready.

Been here for 7 years. Affordable and very convenient to hudson county residents. The owner is a cool guy who is often around taking care of things, the staff are extremely friendly and most importantly the gym has the best price in the area!

When I first went to sign up staff was friendly. It was close to home and in a popular area with other stores near by. Signed up on a non contract. After two months I decided to spend my money elsewhere. Unless you go at particular times it is crowded and cramped. At the end of the day the gym was a mess. I always had troubles finding the dumbbells I needed or an open space for functional training. The basement floors have cracks and are uneven. They just cover it so it's not as noticeable, instead of properly fixing the flooring. It's a hazard if you step wrong. They said they had kick boxing classes but when I asked about them they said it was downstairs in 5 minutes, so I went and waited for 30 minutes but there was no class. You are also bombarded by personal trainers. Which at first wasn't a problem but turned out to be more of a scam. The trainers show great enthusiasm at first but it's more of a sale pitch than a testimate to their service. The services offered were not tailored to me or my goals. They also would frequently take calls or do other things during training sessions that I was paying for, which I found very unprofessional. When I went to quit, I ended up waiting for 30 minutes for the manager who told me I could not quit because of a contract, which was not true since I had a 'non-contract agreement'. I eventually had to go through my credit card company so they would stop charging me. After I did that I got rude messages from the trainer who even insulted my appearance. I still get calls from an automated service about billing, I have had to block them since they won't stop calling. It was the worst experience I have ever had at a gym!!

This place has good employees!!!

The worst customer service. Not a good gym, over crowded. Get charged extra and not whats promised on contract.