Club Metro USA is located at 6209 Bergenline Ave, West New York, NJ. The gym offers a spacious workout area divided across multiple floors, accommodating various fitness routines, including boxing and stretching. Members appreciate the friendly atmosphere and have access to a variety of equipment. However, issues related to customer service, overcrowding, and equipment maintenance have been frequently reported.

Despite the mixed reviews, loyal members highlight affordability and convenience as key benefits. The gym remains a viable option for those prioritizing location and price over premium facilities and top-notch customer service. Prospective clients should weigh these aspects before committing to a membership.

Pros:

  • Affordable membership rates.
  • Spacious and well-equipped.
  • Friendly atmosphere.
  • Convenient location.
  • Variety of equipment.
  • Boxing and stretching areas.
  • Loyal long-term members.
  • Some new machines.
  • Owner is often present and attentive.
  • Staff are described as friendly.

Cons:

  • Poor customer service.
  • Overcrowded during peak times.
  • Equipment maintenance issues.

Location / Contact

Rating Stats

3.2

out of 5.0

31 reviews
5.0
6 reviews
4.0
5 reviews
3.0
5 reviews
2.0
13 reviews
1.0

Reviews (60)

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Great gym, friendly staff and owner.

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This gym has the space to be a potential gym.

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Definitely an upgrade over the previous gym

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I live in Harlem.When Im in the West NY,its convenient. I've been going to this place over the years.great place to workout without all the membership drama .A-day passes great

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Great place to workout and take your stress. Staff are nice & friendly.. Nice to say hi the personal of in charge of cleaning. Place is big .

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This facility should be embarrassed to call itself a gym. The prices are ridiculous given the poor condition the machines are in. Not to mention that you have to wait around 30-45 mins to use most of the equipment. The place is in need of an inspection; the floors are cracked and not leveled, which is dangerous for lifting. Their $31 a month fee is a joke. Please consider all of the above before signing a contract that they will later prevent you from canceling.

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This gym has been giving me a hard time with canceling. I canceled my membership on June 30,2021 and I paid all my outstanding balances because I was moving away. I received a letter stating I owe the gym a month charge for July. I tried calling the numerous time with no response and a full mailbox so you can’t leave a voicemail. This is so unprofessional and I would NEVER get a membership here again. I have never experienced such difficulties canceling a membership.

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Other people who rate this gym highly clearly have not been to a good gym before. The place is just dirty all around, the equipment is barely cleaned, a couple of old and broken equipment can be seen. Weights are left all over the place in the 1st floor meaning finding plates tedious. Safety clips are all missing. Staff don't enforce the rules of reracking and only sit behind the stand watching

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I’m actually really surprised this gym hasn’t received the recognition it deserves. I’ve been going here for about a year and a half since my previous gym permanently shut down due to Covid. The gym is two floors which is great because it spaces individuals out during peak times (add in the ab/stretch room and boxing area as well). I’m a morning or lunch goer and it’s great to see the same familiar faces when I’m there. They’ve added quite a bit of new equipment and extra dumbbells which is greatly appreciated (especially with dumbbells/benches being on both floors). I actually think it’s one of the better equipped gyms I’ve been a member of in terms of variety. The people who go are friendly and supportive, clean up after themselves etc. I would certainly recommend checking it out.

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Over crowded, you have to wait like 30 minutes for equipment. Over priced and doesn’t offer much compared to other gyms. Having to pay $12 to bring a guest is a ripoff. The floor is not even leveled on the basement where all the free weights are located. Some of the machines don’t work properly and are wore down. This gym doesn’t even have a place to refill your water. And all of this for $31 a month. Wouldn’t recommend this gym at all.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.2-star.

This business has 60 reviews.

The address is: 6209 Bergenline Ave, West New York, NJ 07093, United States .

The contact number is +1 201-662-9292

This service is listed under Fitness Center .

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