Gold’s Gym Camas

BEWARE PREDATORY PAYMENT PRACTICES: my young adult daughter tried to cancel her membership a week before the renewal due to medical reasons, only to find out that they are still going to charge her for another month (during which they happily inform her that she is welcome to use the gym, which she of course is unable to do). The site manager was of no help, stating that it was in the contract, so too bad--she should have read the contract. Most small business I know of will work with customers in difficult situations. This is not a business that seems to care about its clients. STAY AWAY.

I had a one day free pass. The class I attended by Cara was very good. The swimming facility looked great but the workout area, the group fitness room and the rest of the gym were depressing looking because the ceilings are low and it was dark.

POOR BUSINESSJoined the gym after moving into town for work on the month-to-month plan. The new job had a free gym so I attempted to cancel in person after just 2 days since signing up. The worker on site said it had to be completed online and gave no further instructions or WARNING's that I would be charged an extra $100 for another month and yearly fee if it was not completed that day. I sent the email to corporate to cancel a couple days later and disputed the issue with them until they said the site manager could fix the problem. The site manager apologized for the worker who had poorly informed me but continued to charge me the money.Attended the gym 2 times and attempted to cancel on my second visit, was declined and then charged a sign up fee, two months of membership (one of which I avoided with a special when signing up), and the yearly fee.On the bright side they said I can still attend the gym that I DON'T need for another two months!If you are thinking about signing up for month-to-month keep in mind its actually month-month-to-month-month because that is how you will be charged when you try to cancel.

I don’t recommend Personal Training Sessions at all. They charger me $650 per month while they did not have any trainers. That is funny, they sold a service which they didn’t have capacity to provide. In response to my request for refund, they replied they genuinely will extend the expiration date on my unused sessions. God knows how many months I should wait till the third trainer shows up and probably ghost after a couple of seasons. Anyway, do not waste your money in your fitness journey.

If you want to cancel your membership, Gold’s Gym will bounce your account to ABC fitness - an outside company that manages various gyms. I spent 4-6 months in terrible contact with this company. They are extremely difficult to contact via email and virtually impossible by phone. I had to provide proof of a new lease to be released from the contract to even be allowed to pay the $125 cancellation fee. There were also other fees tacked on that ABC fitness took off and put back on and took off, etc. While this lengthy communication took place, I continued to be charged for a monthly membership. I finally received communication from ABC fitness that an “agreed upon” payment I provided had been processed, only to be contacted months later by a collections agency requesting an amount three times the original payment. When I contacted Gold’s Gym directly, the manager told me there was nothing she could do. When I contacted ABC fitness with the direct email from them, ensuring payment had been processed, the supervisor told me there was nothing she could do. Ending up having to pay again - this time to the collections agency - to avoid harming my credit. Not a lot of options in the Camas area, but definitely believe it wasn’t worth the headache and financial letdown. Be careful!

We took our kids to the pool over the weekend. The pool is nice, but the lifeguard on duty was very rude and appeared visibly annoyed to have to be there. Also, the gym should require parents of minors to stay inside the pool area with their children instead of on the other side of the glass staring into their phones like zombies.

I joined this gym with an annual membership deal they were running. I specifically asked about early termination and was told that, yes you can terminate early but must pay a $150 fee. Circumstances arose that led me to request early termination and now they say I can’t unless I can prove disability or that I moved. I would stay far away from such a dishonest business.

While this gym is in a great location and the interior is quiet and pleasant, I have found communication with the staff to be extremely difficult. I purchased private swim lessons for my children, but even after notifying the gym several months in advance that we would be going on a family vacation during the summer, they still forced us to finish our lessons within a strict time frame. Despite only needing a two-week extension, they refused to accommodate our request.Furthermore, the gym failed to schedule my kids' lessons properly, which caused us to worry about the expiration date of our package. In order to avoid losing our purchased lessons, I had to repeatedly reach out to the staff and push them to arrange a schedule for us. Unfortunately, no one has responded or apologized for their mistake so far.Overall, I am disappointed with the lack of flexibility and poor communication from this gym's staff. While the facilities are nice, the frustrating experience with scheduling and customer service has left me with a negative impression.06/15/23 to respond owner’s message below: I think owner’s message below is misleading the viewer, i have to let people known the truth. The truth is they never tried to resolve the problem, they just keep bothering by calling me over and over to force us to continue swim lessons with them instead of refunding our money due to having canceled our lessons, also no apology for their mistakes, and unprofessional behavior. We believe that this will not only rectify the issue but also encourage your team to improve its customer service and communication practices in the future.

This gym has almost everything for the average gym goer! I say 3 stars instead of 5 because the price is a bit extreme for a gym that's not very updated. Many other gyms with the same amenities for way cheaper. If it were half the price, I'd gladly keep membership, especially since this gym is the closest by.Massage chair is not in a nice private spot at all. It's in the middle of everyone & normally teenagers are using them. My gf was somehow mistaken for one of the teens & was told to move for an older couple complaining about the wait. Which we had just arrived to the gym & she maybe sat down for 3 minutes on the chair. That was a bit odd, but I kept quiet for my gf.Decent gym for the locals though!

Big floorplan lots of equipment, basketball court, pool, and sauna.