Gold’s Gym Camas

Wish I would have read all the bad reviews before I signed my children up for swim lessons! The pool was too cold for my son due to a broken heater. The calendar showed 5 weeks of classes and when we showed up for week 5 they informed us there was a mistake and it was supposed to only be a 4 week class. A communication about this should have gone out so we didn’t waste our time. Since there was a lesson then, and my kids were ready to swim, I requested they be allowed to join the lesson but was told no. When I requested a refund pro rated for the class that was advertised but we didn’t get they said that wouldn’t be fair to the other swimmers. Not many kids there, sad their poor facilities and customer service are keeping more people away. Will go somewhere else from now on!!

WE AREN’T ALLOWED TO USE THE RESTROOM! My my kids have been going to swim lessons here. Our initial experience with the previous owners, before Golds gym took over was positive. Unfortunately since new ownership has taken over many things have changed, including the use of their bathroom. I was sent an email saying that non gym members are not allowed to use the restroom. I pay money for both my kids to take swim lessons their and I can’t go to the bathroom because I’m not a member of the gym! The next day I went in and took my kids to their swim lessons and I was told the same thing by the front desk. I could not go to the bathroom because I’m not a club member. I tried cancelling and getting my money back and they said they couldn’t refund my money because I purchased the lessons when the previous owners owned it. NEVER COMING BACK HERE AGAIN!

New member here. I’ve lived in Camas since 2008 and never signed up for Lacamas Swim and Sport because I felt like everything was too ran down. Once I heard Golds Gym took over, I had to go and see if anything has changed. I got to try it out for free to see how I’d like it and noticed they replaced all of the weightlifting equipment. The building inside and the locker rooms still need to be renovated and showed some TLC, but based on the new equipment being replaced, I can only imagine in due time. They just took over and we just have to be patient with these things. I was told by the front desk, that there is also talk of knocking down one of the walls in the weight room, to open it up more. I was told they are going for a very similar look as the Golds Gym in Tigard, Oregon. Time will tell and I’m sure Golds has a plan. I’m happy the first thing they chose to change was the weights and equipment, for that’s what we use the most when going to a gym. Can’t wait for what the future holds with the New Golds Gym (Camas)

I have had a really good experience with the club and owner. I would recommend this gym. Great place to exercise. Covid-19 has made it hard for every business.

Best athletic club I ever was a member of. Well arranged weight room, blast classes, covered Olympic outdoor pool, and more. Bob and Doug knew the area when they built it in the 90s and Denise carried it on after they sold their stakes. Miss it since moving to Corvallis. Always have an invite to drop in for free being an original member. PS Dropped in and was greeted like family and yes with a free slamm'n great workout. Denise...Thanx!

So very disappointed in their customer service. I spoke with Ross prior to having surgery about freezing my account, they intentionally would only block out a month at a time and I was told to keep calling to extend it. I knew at the beginning how long my bedrest would be but they wouldn't extend it the entire time. And every month I called like i was supposed to. In April they did not answer (closed due to Covid) when I called to extend my hold and they ended up charging me for May 1. I was told I would not be offered a refund because I had no proof of my attempt, I asked for the charged to be reversed right away. I've tried multiple times to try to get some type of compassion but they really don't seem to care. It seems obvious they hope for customers to forget their extension and charge a month here and there. I was never allowed to do a full freeze for the duration of my recovery.

Travis is super friendly, informative, and accommodating. Hands down one of my fav staff at the club! I joined the club back in July for my low back rehab. He has been going above and beyond every time I used the facility. Highly recommend!

Absolutely terrible experience ending my membership. I originally became a member here a few years ago to help support a local business instead of going to one of the big box clubs. Before Covid approached I had to put my membership on freeze due to a surgery. During Covid I chose to still support their business by paying a $10 fee each month to keep my membership active because I knew they would be struggling as well and I wanted to help out. After a phone conversation at the beginning of this year with Ross, the mgr at that time, my understanding was my membership was frozen until June 30, and my first month of regular dues would be July 1. I put in a notice in mid May to end my membership knowing that I was going to be paying $10 for June because I had not let them know 30 days prior to June 1. Instead they put the $10 credit on June 1 towards my account and charged me the difference for my full membership. I was told it was frozen until June and in my agreement it said it was paid up until July 1. Lisa, who is now representing the company via email, explained to me that if I filed fraud at my bank would send my account to collections and I would have to pay an additional $50 fee. What a joke! I try to help support them during Covid and instead of canceling my membership this is how they repaid me after my understanding with a conversation with the manager seemed pretty clear to me. I would highly recommend not ever getting a membership at this place under any kind of contract at all. Absolute fraud and horrible customer service. They truly only care about the dollar and being completely legalistic. Honestly if I had the time and wasn’t moving I would fight this in court if need be. I should have paid better attention to the reviews prior to signing up. Keep researching other clubs and move on from this one. No matter how “convenient” it might be for you. It’s not worth it.

I was just charged $130 dollars for nothing! We were trying to sign my daughter up for a class when we realized that we needed to push it out to a later date. We called only one hour later after we signed up over the phone. They wouldn't let us change classes and refused to refund us. We were trying to get multiple kids signed up in addition to the first, but somehow they thought we wouldn't mind if they charged us for the class we weren't able to do. When we explained that our daughter was going to get her second covid shot in two days, and that it had somehow slipped our mind that we needed to wait, they just lectured us about how other kids missed out on being able to fill her spot. In an hour? Really? We asked if anyone had called in to try and sign up since we called and they refused to answer. It was an honest mistake that we were trying to rectify, but they didn't care at all. On the first call they made no mention that there could be no changes or refunds. If they had disclosed that piece of information I would still be irritated, but I would not be this mad. I would understand if we had called the next day even, but only one hour? Are you kidding me? So ridiculous, unprofessional, and rude. It was insane. I will never, ever give them my business again.

We are with Lacamas for more than 10 years. The only reason I chose it is because it is right in the middle of my work and my house. We paid in full for one year contract with family of 3. This membership should allow us to use all facilities and group classes free of charge. Now in the middle of our contract and pandemic, they force us to change our contract to use weight room only. If I want to join any group class, I have to pay extra $45 per month for only one class per week for one person. This is more than other clubs like Crunch one month fee which can use every equipment and attend any classes. So I asked to early terminate my contract but it is not allowed. I think this club is horribly managed by owner and GM. It is definitely not worth to try! I will not renew my contract for sure!