Planet Fitness

Planet Fitness Naugatuck is ridiculous. There is always something broken. Today it's BOTH urinals and 1 toilet in the men's room. That leaves 1 toilet. And the water fountain is broken. Once something is fixed, something else breaks.I should have joined the Club when PF was closed down with "electrical" issues. 🤷‍♂️ …

Naugatuck location: dirty... So dirty every time I visit this location. Stair masters (5 stair masters) have been broken for at least a couple months 🤷🏼‍♀️ zero stars if It was an option...Waterbury location: clean!! and friendly staff - machines work 👍🏼 a lot of staring happening, not a very comfortable atmosphere for me but minus that - 4 stars

This place is quite nice but the water fountains have looked like this for almost a month now. I asked someone if they know when they would have water again, the employee said they are not sure when it will be fixed

Broken machines, paper towel dispensers are always empty and barely any staff on site and now there is a disturbing incident about the manager filming people using the tanning beds. Additionally, this place has been closed for over a week due to an electrical issue and there has been zero communication to members about when they closed, why and when the expect to reopen-yet I have been charged for the entire month. I’m about to cancel my membership and go elsewhere.

The equipment is also broken and the place is never cleaned properly. Most of the time the paper towel holders are empty and forget about asking a worker to fill it because the are too busy socializing with each other. The employees ignore the costumers that enter and exit the building. One of the employees sits on the counter tops the entire time on her phone. Definitely not the place it use to be.

Their communication is horrendous. Earlier this year I was told I could put my membership on my card. I’d get a random blank text each month for three months then finally found out my card wasn’t getting charged and they charged me late fees when we moved it back over to my bank. I did not get the credit I was told they would issue. The biggest peeve is last Thursday I get up at 4 am to find out the gym is closed due to an electrical issue that they knew about the night before. Today I get up 4 am, it’s been six days and they’re still closed! WTH. Where’s the notification?PSFinally 7 hours after this post it shows temporarily closed.

Truly this place isn’t nearly as bad as people make it sound. Sure it’s not perfect “ they are going to get a remodel in the coming months it seems” but no half the machines are not down.The staff is fairly good for what you expect. The place is clean enough to get what you want out of it. And it’s an easy layout and unless you go at peak hours “ 5-7” you’re not going to feel crowded.

I've been going to this gym for about 2 years now. They have a very nice gym and friendly. Any question and concern you have or need help with something, they are there to really help. we need to keep this gym open. Thanks to Planet Fitness for the mask mandate. There is no longer a mask mandate at Planet Fitness.

I was ok with planet fitness until recently when they had an issue with the account and customers were charged twiceFirst time I called when I noticed the money put the guy was very nice telling me it should be back in 3 daysI called back in 4 days giving them time the lady that picked up was a lil rude so I figured maybe because a lot of people was calling and it was overwhelming so she told me by next week again I waited a lil longer so I called to find out more because I was tired of the run around and because no one was even bother to send a text or call to let customers knowThe guy was talking over me and did not give me a chance to talk and when I was complaining he got fed up and hung up on me when I called back telling him that he should treat a customer like that and I'm need to cancel my membership he replied that I was yelling on the phone ( which was a totally lied ) and told me go ahead mam we will cancel your membership and hung up for a second time on me. I did not yelling nor sworn at him so I was just a concerned customer calling. I do understand it could be frustrating and overwhelming because a lot of people calling for the same reason but no matter what he should never ever treat a customer like that and he shouldn't be a manager

I don't know what happened to this place. Within the last few months it has gone downhill big time. I used to love coming here! Now half the machines either have torn grips or pads, the power has been going out for 2 weeks now, not to mention the creeper manager filming guys in the tanning beds!!! All my friends there feel the same way too. Hopefully they get their act together soon or they're going to lose a LOT of members!