Innovative Health & Fitness

I have gone through a great deal of physical therapy in a number of communities that I lived and worked.Approximately six months ago I joined Innovative Fitness. I recently had a left knee replacement and since I was a member Innovative Physical Therapy was recommended to me by a fellow member.I’m certainly glad I made the move and have been working with therapist Ryan and Thor. The physical advances I have achieved have been remarkable.I highly recommend Ryan and Thor they explain all aspects of the therapy and I could not be more appreciative

I signed my membership up mid Aug as the pool had been closed prior to that for cleaning. I am a member for the lap lanes only. When I called Jeff to cancel my membership he was abrupt and curt wanting me to put my membership on hold. As the pool was going to be closed for most of the rest of Nov I had hoped they could prorate my sign on fee and Nov monthly fee which they cannot. I planned to sign up to a much closer facility where I had swam for years. I was concerned about my safety walking into the pool and around in the pool room even with pool shoes I felt was much to slippery. In mentioning this and stressing I wanted to cancel not have the membership put on hold. Jeff became curt, short, very unprofessional and most definitely lacked skills in customer service.... He could have said sure, but we hope with our new floor you will come back..... but instead chose to be rude. When I asked to speak to superiors I was actually given to the owner. The owner himself cornered me in my statement of slipper floors and safety, only swam about 5 or 6 times to give the place a chance. He was saying that I was not a good fit for their gym. Again, very poor managerial skills and customer service. It would have been far better to say, I am sorry you feel this way and we hope you may want to return. He did not. He really was so rude. I told him I had no more to say and disconnect the phone. I am sure he will spin this to his benefit as that was what he was doing to me on the phone.Positives:Lap pool temp was greatStephanie was a wonderful personal trainer, very knowledgable unfortunately I had to suddenly cancel due to injury in family and did not pick the rest of the training. Instead I referred my sister to her.Need to go off peak hours as like most gym's peak hours are crowded.Lots of good things for community.

I am a returning member to Innovative since leaving due to a move, I can say this is the only gym (in my history) that makes you feel welcome, and completely comfortable. I have other options in the area but to feel comfortable is a ticket to success and that is what Innovative provides. Equipment is up-to-date and working well. Also the idea of the Relax Recovery room is amazing, it has allowed me to reconnect and recover, which is something not a lot of individuals do for themselves. Love it!

I've recently joined Innovative Health & Fitness, the staff is friendly, clean facility, I've enjoyed the therapy pool and jacuzzi after my workout, as well as the steam room. I have also tired their yoga class a couple of times. I soon hope to try other classes and maybe even take swimming lessons.

Love our gym!! The equipment is well kept and always being cleaned. The staff is super friendly too! I would recommend this gym to anyone looking to progress their health and fitness goals!

I have been a member at this gym for probably 2-3 months and I can honestly say I have never had such a great experience at a gym. I absolutely love taking their classes. The instructors are so nice and so helpful and you can tell they really do want to see you succeed. My daughter is nine so she is pretty old for gym daycares, but she actually enjoys going. The daycare workers are very nice and keep her entertained. Innovative fitness just has such a positive vibe overall, and I have never felt more motivated or in this kind of shape in my life. I recommend this gym to everyone!

My son had a fear of putting his face and head underwater and within 3 private lessons, the swim instructors at innovative got him over this! He’s made great strides in just 6 lessons! Highly recommend their private lessons for swimming. Nice, clean facility and great swim instructors. I also like that we can pay as we go for classes and schedule via the app at a different time every week, which really helps with a busy family schedule!

Love the water aerobics on Mondays, Wednesdays, and Fridays at 11:45-12:30 with Dalfim! He is a great instructor! He has a great playlist and really keeps us moving! It’s a great workout for the whole body! I‘ve tried the other classes …

Finished physical therapy here after spending two months at another location and was pleased with the results that helped relieve back pain and use of shoulder afer undergoing replacement . Liked the way I only dealt with one or two therapists, unlike previous location where kept getting different folks each time. I definitely will go back if I need additional therapy.

Sharon is wonderful. She tells you everything she is doing, why she is doing it and even let’s you know if it will hurt (the good kind of hurt). All along the way she lends a bit of humor to help you get through.She and her colleagues work well as a team showing just as much interest in your care.Thanks to all of you!