Innovative Health & Fitness, located at 8800 S 102nd St in Franklin, WI, provides a comprehensive gym experience with a wide array of fitness classes, an indoor track, and multiple pools. Members particularly praise the welcoming atmosphere, knowledgeable trainers, and cleanliness of the facility. The gym offers specialized physical therapy services, making it a versatile choice for diverse fitness and rehabilitation needs.

Despite its many strengths, this gym has received criticism for its communication and membership cancellation processes. Some members have also noted issues with the locker rooms and equipment maintenance. However, the overall consensus remains positive with high ratings for its staff, variety of classes, and facility upkeep.

Pros:

  • Wide variety of fitness classes
  • Knowledgeable and friendly trainers
  • Clean and well-maintained facility
  • Multiple pools with warm temperatures
  • Indoor track
  • Versatile fitness options for all levels
  • Excellent physical therapy services
  • Affordable membership
  • Welcoming and motivating atmosphere
  • High-tech key card lockers

Cons:

  • Poor communication regarding apps and services
  • Challenging membership cancellation process
  • Locker rooms and some equipment require updates

Location / Contact

Rating Stats

4.6

out of 5.0

5 reviews
5.0
4 reviews
4.0
4 reviews
3.0
12 reviews
2.0
95 reviews
1.0

Reviews (120)

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I have added details per management's request below.I have been a member of this club for many years. I have stuck with them through some growing pains, changes, highs and lows. I have never had any interpersonal issues with anyone until recently.I think some IH management management would greatly benefit from education on how to handle conflicts as they arise. There are many areas they sorely lack in the skill.The conflicting parties should be brought together so they can speak to each other. Resolution should come in real time not weeks later, after it has been discussed with many people other than the accused "offending" person. Triangulation is a gang up and it is hurtful. In my case the conflict came from misunderstandings that were allowed to go on, NOT calculated, intentionally disruptive behavior. Therefore, management should not jump to conclusions and accuse someone with here say. As an aside, here say should never be taken into account. Management should always remain respectful, and professional. They should never create childish, hurtful drama. Members should be spoken to as the adults they are, not as children. I was taught to respect my elders, but that is another lesson.Finally, managing individuals that have issues with control, should get a lesson in that as well, or they should not be in management, as they are the hardest people to work with. Drama, drama, drama, does not make for a peaceful place to go and work out, and it certainly does not enhance wellness.PS I do not post my name on social media, etc, but if you ask your staff, I'm sure they will know who I am by the story I told.

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I would not trust my rehabilitation to anyone else but Sharon and Thor. You will not find a better place to get fixed and walk out of the building every time feeling better and better. Sharon and Thor care about, and are knowledgeable of, every part of the rehab process. They are great listeners, and pay attention to details. I have seen Sharon for my back, shoulder, and now my fractured ankle. I get fixed every time and return to a normal life with 100% mobility and quality. Thanks Sharon and Thor!

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A fitness center that has kept the highest standards of cleanliness during this pandemic. A Business that not says they put their clients first, but has kept in constant contact with their customers to make sure their needs and concerns are addressed.I have been a member for many years, and throughout that time, Innovative has adapted to the changing needs of its clients, and made sure that the facilities change to fit the needs of old and new members. I would recommend to anyone looking for a fitness center to check out Innovative Health and Fitness.

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My husband & I are both retired and joining Innovative Health & Fitness was the best thing we ever did! Although our membership was free through our Medicare plan the paid memberships are very reasonable. A wide variety of excercise equipment & classes. The place is clean & the staff is very friendly and professional.

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Nice place fr workout , swimming...staff is very polite n always available for any assistance.Indoors pools with max 5 ft depth.2 pools,out of which one is temp.control.Seen staff maintaining regular disinfection.Lockers room nice n clean.

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The instructors are very professional, knowledgeable, encouraging and helpful, I was never a gym type person been here a year and a half, loved it ever since. Reasonable, clean, bright, and spacious with quality equipment, a track, pools, hot tub and a nice variety of classes. Staff is friendly and accommodating, no complaints here. Recently started therapy here also, knowledgeable, professional staff, I can sleep again pain free.

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Clean, well maintained. Love the temperature of the pools. Excellent pool fitness class. Variety of pool float weights and noodles to exercise with.

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Love this club. Clean facility, not too crowded even during peak hours. Very friendly staffs, fresh towels. The indoor jogging track is an awesome concept specially in the Wisconsin winter.

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I have signed up with a trainer on a 3 day a week cycle. Alicia is very good at what she does. She has personalized the program to fit with my training needs and with my limitations. Friendly staff and a very clean facility.

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For someone who hadn't been to a health club for years because I was afraid it would be all twenty year olds in great shape lifting weights. I could not have more impressed with Innovative Fitness. They have a swimming pool with lap lanes and aerobic swim classes that are wonderful (and a therapy pool of you've been injured) , they have excellent group classes for women in zumba and others including aerobics and stretching, and it is truly a full service location with trainers and every kind of equipment and classes you can think of. The instructors are warm hearted, excellent folks who make classes lively and actually fun and the staff are always helpful and available to answer questions. I'm not sure what more I'd ask for in a fitness center. Check it out. They really offer what seems like everything.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.6-star.

This business has 120 reviews.

The address is: 8800 S 102nd St, Franklin, WI 53132, United States .

The contact number is +1 414-529-9900

This service is listed under Gym .

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