Johnson Fitness & Wellness Store

Thanks for being a fantastic customer, Tim! Come see us again soon. Good luck with your fitness & wellness goals!

Excellent service.

Had a great experience they were so helpful!

I've purchased gym equipment at Johnson Fitness that amounts to over thousands of dollars. I've always had them deliver and assemble my equipment and paid for said service. I'm currently moving and figured it wouldn't be an issue to have my equipment disassembled and reassembled at my new house by Johnson considering they assembled everything in my current home. When I called and spoke to the store representative I was told that I cannot purchase the service. Apparently my money is no longer good at Johnson Fitness. Highly disappointed!

Over the last few years I've purchased a treadmill and an ellpitical from the store in Brookfield and the store in Waukesha. My experience with both locations was great. The staff at both locations did not force feed anything on me. On each occasion I explained my requirements and they matched me with the correct equipment. They did not take advantage of my lack of knowledge, and did not try to sell me something I did not need. I appreciate and respect customer support/representatives that conduct business in the manner the staff for this company conducts business. I seldom submit comments about customer service but I did in this case. Without reservation, you can trust these folks.

Anyone trying to purchase home fitness equipment during COVID 19 knows this is no easy task!. While trying to purchase a treadmill, I made numerous calls and visits to various Fitness/Wellness stores. I was either put on hold for extended periods of time, told “they didn’t have” with no dialogue on when, or if they would receive. One store had a treadmill, not what I was looking for, but at this point I was ready to take anything. However, it was Curbside pickup only. Not very realistic that I put a treadmill in my backseat. When I asked how other customers were able to get treadmills home I was told most either had a truck or rented one. Really!!Then miraculously, I found the treadmill I wanted on-line. I quickly ordered it and it was scheduled for delivery. Unfortunately, right before the delivery date, I saw the item was no longer available for delivery. It was “damaged” in shipment. However, when I checked the tracking, it didn’t make any sense. Which made me question if the item was ever available or shipped.A friend recommended I try Johnson Fitness & Wellness. In doing so, Andrew the salesperson told me they didn’t have the treadmill. However, rather than leaving it at that, he explained what the industry was seeing due to the pandemic. I was given a realistic shipment date as well as options for ordering and/or financing. In addition, Andrew provided status updates throughout the process.Customer Service is more important now than ever before, and Johnson Fitness & Wellness has certainly displayed that! From providing realistic information on equipment, shipment date, to delivery and set up, Johnson Fitness & Wellness made the purchase easy and flawless. All while maintaining exceptional customer service and professionalism. I highly recommend Johnson Fitness & Wellness

Thank you for becoming a valued customer, Teddy! Please come see us again soon. Good luck with your fitness & wellness plan!

Thank you for the positive feedback, David! Come see us again soon. Good luck with your fitness & wellness goals!

Good equipment nice staff, the delivery guys were great also!

We've bought a couple of pieces of equipment here over the years. The staff is very knowledgeable about the equipment, you are able to try it out on the floor. They are good about then leaving you alone to make your decisions.