Innovative Health & Fitness, located at 8800 S 102nd St in Franklin, WI, provides a comprehensive gym experience with a wide array of fitness classes, an indoor track, and multiple pools. Members particularly praise the welcoming atmosphere, knowledgeable trainers, and cleanliness of the facility. The gym offers specialized physical therapy services, making it a versatile choice for diverse fitness and rehabilitation needs.
Despite its many strengths, this gym has received criticism for its communication and membership cancellation processes. Some members have also noted issues with the locker rooms and equipment maintenance. However, the overall consensus remains positive with high ratings for its staff, variety of classes, and facility upkeep.
Pros:
- Wide variety of fitness classes
- Knowledgeable and friendly trainers
- Clean and well-maintained facility
- Multiple pools with warm temperatures
- Indoor track
- Versatile fitness options for all levels
- Excellent physical therapy services
- Affordable membership
- Welcoming and motivating atmosphere
- High-tech key card lockers
Cons:
- Poor communication regarding apps and services
- Challenging membership cancellation process
- Locker rooms and some equipment require updates
Location / Contact
- Address: 8800 S 102nd St, Franklin, WI 53132, United States
- Phone:+1 414-529-9900
- Email:[email protected]
- Website:myinnovativehealth.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.6-star.
This business has 120 reviews.
The address is: 8800 S 102nd St, Franklin, WI 53132, United States .
The contact number is +1 414-529-9900
This service is listed under Gym .
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Beth Ostrowski
9 months ago
I absolutely love this gym and keep coming back to it after trying other places. The variety of classes are amazing - especially love the Innov8 and Aqua Cardio classes. I had Winston as a trainer and he ROCKS! My husband has Caleb as a trainer and he really enjoyed his sessions also. Everyone is very nice and there's plenty of options to get a full workout daily.UPDATE: Issue was quickly resolved on the new app and I'm very happy with the quick reply and response to my questions. Again, I still love this gym and will continue being a member.I only gave 4 stars because I'm frustrated with communication. My biggest complaint is no matter who I ask a question to at the front desk, day or night, no one ever seems to know anything. I think there needs to be more training or reference materials available to all staff in order to provide better customer service. This doesn't only apply to the front desk, but anyone that works at the facility. Now they've changed apps for signing up to group classes and I've received no communication and numerous calls/questions, I still have no resolution on how to sign up.
Carla Pacala
9 months ago
There is awesome staff and a great gym to go to.
John Brandt
9 months ago
Recommend Silver Sneaker classes! Also, personal trainer is very good!
Barb Gallagher
9 months ago
I recently joined Innovative and I LOVE the therapy pool! I'm recovering from a shoulder injury and the pool really helps relax my shoulder after doing my exercises. Can't wait to be healed enough to start taking some of the classes!
Rosemary Brandt
9 months ago
Zach is our personal trainer and we are enjoying working with him. He is cheerful and attentive and pushes us to work hard but also respects our limitations. Many Jo does a great job with silver sneaker classes. Very welcoming and great instructor.
Kory Wenten
10 months ago
It's a great gym people are nice & there pool classes are wounderful
Lisa Sharp
10 months ago
Gorgeous pools and enthusiastic instructors. Very clean, affordable and friendly place. Check it out and make it your new workout club.
S P
10 months ago
Add more water aerobics classes. They are too crowded, no room to move, tempers flaring, people getting bumped and kicked, and not getting the work out we are paying extra money monthly to attend. Your instructors are great. Please work with them to restore these classes to being worthwhile again.
Cheryl Chartier
10 months ago
This is the first time ever for me having physical therapy and I have felt that the team was very knowledgeable professional yet friendly. Within 24 hours I had a significant improvement in my condition. I think this is a very good team and they are extremely efficient.
Dale Reckzin
11 months ago
Great variety of cardio, free weights, quality machines.