Gold's Gym at 5150 Moreno St, Montclair, CA 91763, offers an extensive range of fitness equipment and organized classes such as Aqua Fit led by engaging instructors like Marta. With a welcoming staff and a focus on results, members can expect a comprehensive workout experience. However, issues with the management's responsiveness and membership cancellation policies have caused dissatisfaction among some patrons. While fitness enthusiasts appreciate the equipment and facilities, persistent customer service complaints suggest room for improvement in administrative practices.

Pros:

  • Wide range of fitness equipment.
  • Engaging instructors for classes like Aqua Fit.
  • Friendly and helpful staff.
  • Maintained cleanliness.
  • Air-conditioned workout spaces.
  • Personal training available.
  • Organized classes for varied fitness needs.
  • Pool and steam room facilities.
  • Cinema room for cardio workouts.
  • Positive community atmosphere.

Cons:

  • Dissatisfactory customer service and management responsiveness.
  • Difficult and convoluted membership cancellation process.
  • Instances of misinformation and billing issues.

Location / Contact

Rating Stats

3.7

out of 5.0

65 reviews
5.0
17 reviews
4.0
5 reviews
3.0
8 reviews
2.0
35 reviews
1.0

Reviews (130)

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I love coming here. Beautiful people work here, and they give good customer service, and always maintain the lockers and restrooms clean. The Gym Manager should be proud of his team.

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DON'T SIGN UP FOR THIS GYMEmployees, especially Michael D Thomas, are a joke when it comes to customer service and the facility is run by a horrible manager Tony Johnson.This gym has its employees misleading consumers in any way possible to get them into signing a contract. When signing up for a gym membership, Michael D Thomas "helped" us sign up when I explained my entire situation where I was only interested in signing up for 3 months over the summer. He specifically told us we wouldn't have to worry about any extra fees once the time came for us to cancel (at the end of summer) and when I did try to cancel, he said he'd still help us with the fees and that he'd just have to explain to the manager (Tony Johnson) once he was present. Michael specifically told us that we were now cancelled and that I wouldn't get charged, but once next month came, I was charged. Apparently, Michael told us that Tony informed him that my membership was cancelled but in reality it was not. When we confronted the manager Tony, he said we'd have to pay the cancellation fee of over $200 in order to get out of the contract and said in a rude tone that he wasn't going to put his job on the line to help us out. As seen on multiple reviews on Google and Yelp, there are also many others that have been deceived by the shady employees and manager. There was no solution and I'm still currently being billed as of January 2019. I'm surprised that Michael D Thomas still has a job here as the manager most likely promotes shady business practices in order to get people to sign up.

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It's nice looking.. but this gym is not for me.. they offered a free week testing period but still made me pay 20 dollars and sign a contract just to try it out for one day. Then made me return 2 times just to cancel the contract. It's a good gym if your just starting to work out and you have no motivation.. but for the people who are advance I wouldnt suggest it.

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It's not expensive, and for the price it's one of the best. There are other fancier but they charge an arm and a leg. This is enough for my needs. They really try to keep the place clean but there are people who were born pigs, but they are generally clean, and have many amenities. I use the cinema a lot and it bothers me that sometimes it takes a long time to restart the movie, even after asking the front desk.

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Gold's Gym is very nice and clean. There's plenty of workout equipment. And includes a cardio cinema room (which is really cool), biking room, boxing area, tanning room, personal training area, fitness classes, and a pool. Their locker rooms are very nice and have a sauna available in them. The gym does get a little crowded during certain hours but what gym doesn't. And for their customer service it could use a little work. But overall it's a great gym.

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I had my first personal training session with Reggie yesterday. He was professional, knowledgeable, and put together a great workout. They really work hard to put together something that meets you where you are. I can’t believe how much I learned.Today I followed the work out routine he built for me, it was great. I can’t wait to come back, which is something I never thought I’d say about the gym!Do at least a few training sessions if you are new, a veteran, or if it’s just been a while. It’s totally worth it.

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Outstanding operation here at Gold's Gym Montclair. My very first visit to Gold's Gym Montclair was with a 7 day guest pass through family referral. When I arrived to have my first look around I first noticed the overall positive vibe I was getting from both the staff and other gym goers. In addition to a positive vibe that truly does makes a difference when working out, I also observed and noticed that the gym is very well maintained, presentable, and equipped with plenty of great equipment along with great amenities to go with it. I didn't leave my first time visiting on my guest pass without signing up for a full membership. Three key factors in making my decision to sign up for my membership on the first day of my guest pass was the courtesy and professionalism of the staff and trainers, the gyms services and amenities, and the cleanliness and maintenance of the the gym. I was satisfied my first day and expect to be satisfied every other day I shop up. Gold's Gym Montclair definitely has my recommendation. Great Job and Thank You!

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So I have a membership to Gold's Gyms everywhere, and they're pretty much consistently good, but I have literally no complaints about this gym. The gym is always incredibly clean. Like scary so. Even the bathrooms are really clean which is saying a lot for a gym.The machines are so well taken care of and they're in such great condition. And it's air conditioned which is a huge plus. It's so nice to be able to work out in a cool environment, especially during the summerI've even been to their classes here. Although they kicked my butt, they were super fun and worth it. I got a really great workout from them.It's way better than any of their competitors. I only wish I didn't have to drive so far to go to a Gold's Gym. But this one is amazing and if you live in the area, this should definitely be the gym you choose.

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Nice gym and amenities. Certsinly the nicest of the major chains in the area. Great check-in staff. However, high turnover of training staff plus you'll be bombarded multiple times a day via email regarding "limited time offers". Very irritating.

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I went to gold gim in monclair for 8 month and they are goodness to take our money but badness to help their customers. Sometimes they take to times the monthly payment. And then didn't came money back. They didn't know what happened. I'll never recommend them for my personal experience because I must pay $200 for finalize my contract.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.7-star.

This business has 130 reviews.

The address is: 5150 Moreno St, Montclair, CA 91763, United States .

The contact number is +1 909-399-9992

This service is listed under Gym .

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