Planet Fitness on S Kerr Ave in Wilmington, NC, stands out for its cleanliness and friendly atmosphere. The gym is spacious with a wide array of equipment, making it suitable for both beginners and seasoned fitness enthusiasts. With trainers like Caleb offering personalized support and the staff consistently receiving high praise for their helpfulness, this location ensures a positive workout experience. The gym provides plenty of amenities, including massage chairs and tanning beds, though some members have experienced issues with cancellation policies.
Pros:
- Spacious and clean gym
- Friendly and attentive staff
- Wide array of equipment
- Highly praised trainers like Caleb
- Judgment-free zone atmosphere
- Good maintenance and quick repairs
- Great amenities including massage chairs and tanning beds
- Classes and personalized training available
- Positive reviews for staff members' customer service
- Consistent positive experiences reported by many members
Cons:
- Cancellation process can be difficult
- Some issues with staff behavior reported
- Facility can get crowded during peak hours
Location / Contact
- Address: 68A S Kerr Ave, Wilmington, NC 28403, United States
- Phone:+1 910-772-1331
- Website:planetfitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.5-star.
This business has 110 reviews.
The address is: 68A S Kerr Ave, Wilmington, NC 28403, United States .
The contact number is +1 910-772-1331
This service is listed under Gym .
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Schedin Contracting
2 years ago
BIG gym, this is my regular go to for my routines and no matter what time I end up there or how busy it gets, theres always equipment available.That being said, I also wish they would add more benches, thats one thing always at lack.They have a lot of amenities for black card holders. Clean bathrooms, showers, lockers, and a nifty hallway full of fans if you work too hard and over heat.Recommended location for sure
William Hennessee (Still Will)
2 years ago
Good gym. Clean. Friendly staff. Lock your vehicle. Panhandlers and mentally unstable men/women assemble in the parking lot and behind the Dollar General. Tanning beds/massage chairs are nice: no waiting usually.
Annie Detwiler
2 years ago
This is the very first and the only planet gym to ever say anything about my dress code. I have worn the outfit I was wearing multiple times and never had a problem. I have been to multiple locations and never had an issue. There were multiple other girls working out in the gym that were wearing the same kind of outfit I was wearing and nothing was said to them. If someone was working out in this gym that was a beginner or someone heavier set nothing would have been said… if there was a shirtless guy wearing shorts in the gym and no shirt he wouldn’t be told to “cover up” but because I am finally confident and feel comfortable finally showing my progress or watching my muscles work I am told to cover up. Isn’t your motto “JUDGMENT FREE ZONE”??? Right
Haley Sweetland
2 years ago
I’ve been at this planet fitness for about a week. I joined for the classes. Brittany teaches them all right now and wow! I always leave there feeling better. She does a great job making the classes hard but fun and enjoyable! It’s been a great experience from the moment I walked in the door.
Amy Reyes
2 years ago
I’ve been a member here for about 5 months. I must say that I’m very pleased with my experience! I feel that the staff has handled the strict guidelines of COVID regulations very well and maintain a clean, orderly environment to work-out in. Staff are always pleasant and courteous as well. The other members are really great about keeping their masks on at all times and maintain social distancing. I can’t say enough great things about this location, I’m very happy that I signed up.
Jessica Roe
2 years ago
I love it here! I always feel welcome when I arrive and staff doesn't hesitate to help people. I only have the basic membership, so I don't know about all the amenities but the machines are great and there's plenty of them. The staff also does a great job going around and wiping machines down on top of people wiping them down after use. Getting a membership here has been a great decision!!
randy herriott
2 years ago
Great place.Brittney is the best for club workouts
Maureen Sofia
3 years ago
My husband and I had to cancel our memberships due to health issues and deaths in the family....it was just not the right time for us. I called the club and was told as long as they received a letter by the 10th of the month we would be canceled with no further charges. I sent the letter on 2/27 and our memberships were canceled. On 3/1 my bank account was all messed up when we were charged $78. I called the club and was told I needed to email the manager. I did so immediately. It took almost a week to get a response and we were told the charge was an annual fee, that I was uninformed about. I wrote back explaining all this and still have heard nothing. Terrible customer service!!! The franchisee of this club should know that their staff is terrible!!*update** I finally heard back again, 11 days later, and was told I would have to contact the regional manager . This is ridiculous customer service for $78.
Dr Corbin
3 years ago
What an awesome facility. Great freindly staff, exceptionally clean. Perfect amenities such as Hydro beds, Hydro chairs and the massage chairs to use after your workout. The black card is definitely worth little bit of extra money!
Sandra Dew
3 years ago
Love the new location and the facility itself. The staff are great. It’s very clean and new equipment. It is understandably a very busy gym due to all of this.However, we do wish they would go over gym etiquette with everyone who signs up and post etiquette rules on walls! Maybe even monitor to maintain some civility. It’s getting ridiculous with people on cell phones holding up machines and groups of 3 people leaving bags in front of machines they have used then moving onto other machines and expecting no one to use the one they left the bags in front of while all 3 work out on another machine. Then after finally getting a chance to use the machine you have waited for someone jumps in front of you and says i know you’ve been waiting but i just want todo a couple reps and i’ll be off!