Planet Fitness on S Kerr Ave in Wilmington, NC, stands out for its cleanliness and friendly atmosphere. The gym is spacious with a wide array of equipment, making it suitable for both beginners and seasoned fitness enthusiasts. With trainers like Caleb offering personalized support and the staff consistently receiving high praise for their helpfulness, this location ensures a positive workout experience. The gym provides plenty of amenities, including massage chairs and tanning beds, though some members have experienced issues with cancellation policies.
Pros:
- Spacious and clean gym
- Friendly and attentive staff
- Wide array of equipment
- Highly praised trainers like Caleb
- Judgment-free zone atmosphere
- Good maintenance and quick repairs
- Great amenities including massage chairs and tanning beds
- Classes and personalized training available
- Positive reviews for staff members' customer service
- Consistent positive experiences reported by many members
Cons:
- Cancellation process can be difficult
- Some issues with staff behavior reported
- Facility can get crowded during peak hours
Location / Contact
- Address: 68A S Kerr Ave, Wilmington, NC 28403, United States
- Phone:+1 910-772-1331
- Website:planetfitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.5-star.
This business has 110 reviews.
The address is: 68A S Kerr Ave, Wilmington, NC 28403, United States .
The contact number is +1 910-772-1331
This service is listed under Gym .
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Lenwood Oliphant
1 year ago
It's okay, not my first choice though due to the selection of equipment. Also no sauna but, the staff are great to deal with.
Julio Urena
1 year ago
Rude staff. Honest mistake to not know what time they closed. Screamed at me while I was in the showers, very condescending and they turned off the lights in the locker room while I was trying to hurry and get out, this made it very unsafe for me. Men’s locker room always seems to be filthy. Do better PF, either train your staff to be friendly to the public or get new people that can. If I could rate zero stars I would.
Heather Gordon
1 year ago
One of the Largest Planet Fitnesses Ive ever been it. Staff is friendly. Super clean. A few extra amenities that i havent seen before like a wind tunnel? Very cool.
Caroline Hassel
1 year ago
A year later i still will give this location 5 stars. Size of location, cleanliness, equipment availability and staff consistently great. The trainer here, Caleb, continues to hold great classes that allow for modification & get as intense, or not, as you are able. I thank Caleb & PF in general for keeping it fun while helping me get so much more active and fit than I’ve ever beenI really, really like this location; the facility itself has plenty of space, equipment & locker room area-all of which are consistently clean. The staff is great & the new trainer here, Caleb, is awesome – his classes are fun & challenging in a welcoming & supportive environment regardless of where you are at in your fitness journey.
Ramon Medina
1 year ago
I cancel mi membership 4 months ago and they still charge monthly..Now they charge for renew ..I call to the gym and they say "we can't do anything "
Tiberious Greene
1 year ago
Haven't written a review before but i think its well deserved! I became a member of the Planet Fitness in Carolina Beach a few years ago, then froze it while dealing with masks but once that was lifted i came back to kerr as my main gym. Ive been in Wilmington since 2013 and i've been a member of many gyms in the area and lately they all seem to be falling off from what they used to be, But i now i can always count on Planet Fitness to be on point, the air is always working, the equipment is always clean, everyone that works there is really nice, the members put equipment back and weights in the right spot, when things are broken its fixed promptly and fast.. unlike other gyms in the area where multiple main pieces of equipment break and stay broken for months, and the kerr repair guy is on it and fixes everything once it breaks. Also since coming here a few years ago until now, i can say Caity has done an AMAZING job running this Planet Fitness. She is always super friendly and on top of everything, when you're good to your staff they work hard; i wouldn't even doubt this to be the best gym in the Wilmington area. I have nothing but positive things to say, don't let her go anywhere haha
ryan M
1 year ago
It’s a decent cheap gym, you do get what you pay for. Sarah at the front desk has made some questionable decisions at best. Keep your standards low and you won’t be too disappointed.
Menard Haynes
1 year ago
Always have a Great Experience here gym is clean when I arrive..the air conditioning works beyond Great...Atmosphere is Awesome The Staff is Energetic and excited to see us Worker Outers...And they greet everyone and say see ya next time as well to everyone....And NO LUNKIN..Caroline is Runs This Place..FrFr..but they are all contribute Great Teamwork...💯🙌🏿🙏🏿
Dan Jackson
1 year ago
Beautiful gym! Always clean, the members and staff members are always respectful. Really can't beat the price and the amount of equipment. Good for beginners or athletes, truly a Judgement Free Zone!
Justin Muncy
1 year ago
Absolute snakes.Do not support this company.Edit to respond to owner:No thanks!Edit to also add: if they give you trouble canceling call your bank and block all out going payments to them.