Planet Fitness in Arlington Heights, IL, offers a clean and friendly environment at affordable prices. This gym provides a variety of workout equipment, including cardio machines, massage chairs, and a Spa zone. The staff is attentive and helpful, with trainers like Ryan receiving high praise for their professionalism and motivation. Despite its popularity, the gym is rarely crowded, ensuring members can have a peaceful workout experience.
However, some members have noted issues with the management and customer service, particularly around cancellation policies. The gym is not open 24/7 and lacks some free weight equipment, which could be a drawback for some fitness enthusiasts.
Pros:
- Clean facility
- Friendly and professional staff
- Variety of equipment
- Affordable membership fees
- Helpful trainers, especially Ryan
- Relaxing massage chairs and hydromassage beds
- Rarely crowded, even during peak hours
- Spa zone worth the investment
- Good for both beginners and seasoned gym-goers
- Enjoyable, non-judgmental atmosphere
Cons:
- Inconsistent management and customer service
- Not open 24/7
- Limited free weight equipment
Location / Contact
- Address: 50 W Rand Rd, Arlington Heights, IL 60004, United States
- Phone:+1 847-749-4212
- Website:planetfitness.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.3-star.
This business has 120 reviews.
The address is: 50 W Rand Rd, Arlington Heights, IL 60004, United States .
The contact number is +1 847-749-4212
This service is listed under Gym .
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Keegon
5 years ago
It is really clean, there are a lot of workout machines, the only thing is that would be better is having the gym open 24/7 instead of 24/5.
Andrea
5 years ago
Training staff is still an issue. I would have been told the wrong info if another emloyee had not over heard. Great place for price and if you are self sufficient.
Eva Magnus
5 years ago
I left messages for the Manager to call me, on Thursday, and on Friday. The employee on Friday said he would be there Saturday. Today is Sunday. I have not heard from him. Did he call you?
Yannet Hernandez
5 years ago
Worst costumer service ever, after this gym charging membership for 4 months from my bank account without me knowing because apparently it took over my old gym I decided to give it a try. Came in and asked for a new tag and they guy at the front told me he needed my card info and I told him it should be on file since payments have been taken from there, he was giving me an attitude and said if I don’t like it I can go somewhere and did not hesitate to tell me to sign and he closed down my account
Michelle Bolker
5 years ago
I absolutely love coming here! They have all the equipment I need to get a good work out in, a very friendly and helpful staff, and you can’t beat the price.
celia stevens
5 years ago
The TV situation is rediculous. Please bring back HGTV. I have nothing to enjoy while on the treadmill. Sports, news, fishing, and a reality cop show. At least in the past I had a movie channel and HGTV to fall back on. My rating will not change until they gear at least 2 channels for women. Your motto "you belong" no longer includes me. I can't enjoy my workout. Jocelyn, if you could please forward this to corporate, that would be great.
Lukasz Jureczko
5 years ago
They ask for your checking account but fail to charge it and send you to collections without notifying you. Nothing can get resolved over the phone. Manager hangs up the phone when you ask for corporate number.
Roman Esmant
5 years ago
It sucks compare to ZIP fitness that was here 6 month ago. Overall cleanliness is not too bad but layout and machines are suck! Will look for another gym in the area.
Lori Pixler
5 years ago
Planet Fitness is a fun, motivational gym. I tend to workout !before work Monday thru Friday and enjoy the non-judgemental environment there. The staff is friendly and always makes me feel welcome!
John Howe
5 years ago
Tried this location out a few times and was underwhelmed. The weight machines were often under maintained. Exposed cables, worn-through padding, excessive play before the weight kicks in, broken adjustability, and binding which causes the force required to lift/move greater than what is called for by the pin in the plates. Try elsewhere.