Planet Fitness in Arlington Heights, IL, offers a clean and friendly environment at affordable prices. This gym provides a variety of workout equipment, including cardio machines, massage chairs, and a Spa zone. The staff is attentive and helpful, with trainers like Ryan receiving high praise for their professionalism and motivation. Despite its popularity, the gym is rarely crowded, ensuring members can have a peaceful workout experience.
However, some members have noted issues with the management and customer service, particularly around cancellation policies. The gym is not open 24/7 and lacks some free weight equipment, which could be a drawback for some fitness enthusiasts.
Pros:
- Clean facility
- Friendly and professional staff
- Variety of equipment
- Affordable membership fees
- Helpful trainers, especially Ryan
- Relaxing massage chairs and hydromassage beds
- Rarely crowded, even during peak hours
- Spa zone worth the investment
- Good for both beginners and seasoned gym-goers
- Enjoyable, non-judgmental atmosphere
Cons:
- Inconsistent management and customer service
- Not open 24/7
- Limited free weight equipment
Location / Contact
- Address: 50 W Rand Rd, Arlington Heights, IL 60004, United States
- Phone:+1 847-749-4212
- Website:planetfitness.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.3-star.
This business has 120 reviews.
The address is: 50 W Rand Rd, Arlington Heights, IL 60004, United States .
The contact number is +1 847-749-4212
This service is listed under Gym .
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J
4 years ago
I don't think people that have positive things to say about this location have actually taken the time to post a review. I was hesitant to get a membership here due to the reviews, but I took the chance and I signed up here and I'm happy that I did. I'm still a pretty new member, but every time I've been here the gym has been super open making my workouts a breeze. Everything is clean and in order. As of right now, I have no complaints.
Emilio Campos
4 years ago
Worst gym company you can go too. The manager is pathetic. I cancelled my membership back in August and they still keep charging me every week. After fighting for them for a month or so. They finally refunded my money and now few days later they're charging me again. I am getting a lawyer and taking them to court. This business not only is terrible but the company needs to be shut down completely for fraud. I will be taking major steps to bring them down if they don't accommodate me and stop charging my bank card. I would highly recommend to NOT SIGN UP FOR ANY OF THEIR GYMS EVER!
jared d
4 years ago
I love the fitness center that they have going on I personally think this planet fitness location is big enough to add more machines more weights I don't understand why they don't they have the space and Room for it. Other than that it is a good location it is a good gym.
Malaika Fauzah
5 years ago
The workers there are so nice, there is a girl named Megan, i think thats her name, she’s a total sweetheart and she helped me a lot
Nic W
5 years ago
Not busy, can usually get to the equipment I need. Some cables are broken or dumbells are missing which is inconvenient but can usually be worked around.
Sarah Marie
5 years ago
Great place to be! The employees and the other people working out are always nice. Very clean!
Michael Mason
5 years ago
I don't like giving my bank information. So if I want to pay the entire year in advance what so you still need my bank info.Looks shady to me.
Jessica turnowski
5 years ago
Great staff Katie is a great manager great clean gym very helpful people work here ! I love this gym will never go back to xsport ever !! ❤️❤️
Michael Kaper
5 years ago
Staff are always friendly and helpful. Gym, locker room and massage areas are always clean! Good music also
Evelyn GonzaleZ
5 years ago
I sing up online and today was my first time going in the location and they didn’t even say welcome or anything they just give me a key tag and that’s it the staff is not very friendly I think you get what you pay for. I will for sure update my review in a month to see how my experience have change