XSport Fitness

The women's restrooms are always dirty, the towel dispensers are empty, the users do not clean the machines after using them with sanitizer…

Gym is a freaking dump!!! Old broken down machines, dumbbell rack has different dumbbells that look like they were purchased from Wal-Mart, pool water looks like dirty dish water!! One of the worst xsport I've ever been to.

Basketball courts are piled with dust and sweat and workers have no care to clean it ever and there are many people slipping and getting injured because of it. The courts ac also seems to be broken and they just replaced it with a fan and it doesnt do anything to the heat and humidity of the gym. Please clean the gym

Customer Service:I called xSport fitness on 02/14/23 @ 11:30 AM and spoke with Sandy. I spoke to her and stated I tried the gym, and I was not happy with the gym and CLEARLY stated gym equipment was extremely old and broken. Also the gym pool was dirty, to which she walked me thru how to cancel the service and to get a refund. She also stated I will get an email when it is cancelled since her back hand team handles it and she cant cancel my membership. About a month I noticed a charge on my credit card of $5.00 for service fee and $40 for cancellation. But when I asked her will I get a Full refund she said YES and she never mentioned the any cancellation charges to me. So, I was LIED to about cancellation policy and fees. I was told by the rep that all the money will be refunded and I won’t be charged for it. What xSport did is DEFAMATION and I should not be charged for their mistake of not training the rep on their policy. Already contacted my Credit Card company but they denied my claim and didn’t provide a reason but; why would some pay for DEFAMATION for xSport Rep screw up. I cancelled within 24 - 48 HRS.Any they are still charging my Credit Card and wont stop but I dont have access to online system to cancel my membership.If there was a -10 stars I would leave it for xSport.I went to Arlington heights location and it was super nasty place and equipment.

Told I’d get 3 free personal trainings for free then charged for them. After hours of arguing with corporate I was told I would get the refund. Then, I was told the refund was given to a card I did not own. I was told the bank gave them the new information. I do not own the card or a visa card (the one that was given the refund). When I asked to speak to Suzan, the person who told me I would get the refund, I was told she doesn't work there anymore then hung up on. I was also lied to more times than I can count (3 free personal trainings, my bank giving them information, my identity being stolen, that I was signed up on a contract for 12 personal trainings, the list goes on).Go somewhere else like Fitness 19. It will save you hours and hours of headaches if something goes wrong with billing. Xsport will also lie about anything and everything.Edit: Received refund. Increasing rating

Do not recommend this place! Switched to LA fitness and I am so happy now!! Everything, from the cleaners, the service, the communication is very rude and not professional. People there criticize you by their looks on what you wear! The employees stare at you very uncomfortably and not smile or explain why they are looking at you like that. When you ask to speak to the manager they put you on hold and the same person answers the phone acting like they are the manager. SAVE YOUR MONEY they will keep calling you few days before you payment due date, very annoying and ridiculously asking to save a card so they have full credit details to charge you a week ahead with your consent! STAY AWAY.

Nice gym, the court needs to be fixed and renovated. Steam and Sauna rooms are great, pool is amazing when it's open, and most pedals on equipment are usually broken in some way. Free weights are awesome, all squat racks are perfect, and the locker room is a sophisticated maze like every above average xsport.

Update 02/22/22Locker rooms smell really bad always, even after they cleaned the floors and the toilets.For real the locker room reeks and you know it.Showers are gross, mold all over the walls, doors lools so stained with dry soap. And moste of them need new shower heads.What happend with closing early hours so you can clean the gym ? Well its aboit time to do ao or more 1 start reviewies will appear. I will change my review when i see any improvements. Or else it will be time to look for other options.this is an update about an overcharge in my cradit card:They took quick action and got a refound . Thanks for the quick response.

Please stop selling memberships for $9.95, it's a very crowded gym, it's always full of people and the bathroom is dirty, better if you go up to $25, you will have less people but make same money and the customers will have a better workout, do that if you really care about your customers.

Don't go here unless you want to get harassed by staff. I've been going to this location for almost 10 years. My last trip last night (left an hour ago), the front desk man accused me of stealing something from the fridge. When I asked him about what the claims to have seen, he changed his story from seeing me definitely taking something to "I thought I saw you take something". I asked him to view the camera footage and he suddenly claimed he didn't have access to it. Y'all. You can't stand by the doors and wait for your husband to pull up the car otherwise they'll think you stole a $3 energy drink. Guys name was Jeff, looked homeless, so he'll be recognizable. Stay far away, go to lifetime instead.