XSport Fitness

First month I was there, they were not open 24 hrs. I tried my best to find a time. Wanted to join a class the only one available is at 5:00 pm worked my schedule and when I finally was ready I found out the child care was not available. (Pool was closed for quite some time) I’m paying the premium subscription. Finally when they open 24 hrs. I was happy. went there and bathrooms were filthy. This goes with out mentioning that employees don’t care about the facility at all, there is people with what it would look like a picnic area on top of the equipment or around it. towels, bags and everything they could carry to the gym? It’s frustrating to try to do your work out when equipment is busy with people on their phones. I haven’t cancelled yet. You have to send a certified letter to request the cancelation. Last time I was there there were signs that if you have a guest they don’t have access to all the amenities so what’s the point to allow you a guest ?? Which by the way the time my bf joined me, someone went thru his stuff yes the locker was unlocked since he didn’t have anything but his clothes so nothing was missing. My daughters friend got her AirPods stolen. Yeah they tell you, the facility is not responsible for stolen items but really?

I called multiple times trying to cancel my membership. I paid in cash for the highest offer. I paid off all next year and got the next year. I spoke to the area manager in person and was told he can’t tell me how to prove that I’m moved. I asked if I need a gas bill, electric and 3 separate times and he told me he can’t tell me how to prove that I’m moving. I have tried cancelling multiple times and I had moved. My dad got involved and asked once again for the area manager because we got multiple answers. My girlfriend also called in front of me asking if there was a cancellation fee and it was Brian that answered the phone and said there was no cancellation fee. We both walked in not even 10 minutes later to cancel and he said there was a $10 fee. The workers don’t know how to do they’re job and they all should be trained PROPERLY so they don’t mess up or make mistakes anymore.

I was a member for over 10yrs...and unfortunately saw a decline in staff and facility. Then covid hit and the gym never recovered. Gym was never put back to 24hrs and equipment was broke and dirty. Also the cable attachments were always missing too. Took weeks to get my membership canceled and I left a few months ago to another gym.

BEWARE of scam! Especially with 7 day “free” pass offer.Tried to use this today and had the worst customer experience with an employee. First question: “Do ya have an ID?” In monosyllabic tone. I give it and told this ID won’t work per their policy. BUT I can immediately buy a membership if I want to try out the facility. I said no I want to make sure I like it which is why I signed up for 7 day “free” pass. He said then leave then I guess. I asked for a manager, said he (looks to be 16 years old) is the manager. I said, no an adult who has authority to make decisions. He said “Ya I’m not calling him on his day off” Obviously if this is who they trust with their facility it’s not for me. I recommend one of the many other fitness centers that care about new members and don’t try to scam you with fake offers

BEWARE OF THIEFS: My mom started noticing cash missing from her wallet after she attends xsport. One morning she went to Zumba class and decided to leave early, walked into dressing room and saw a woman opening moms lock with an instrument and taking her wallet (brown skin, black hair, was wearing black clothes, has tattoo on right arm) . The lady turned around and was shocked to see my mom standing there, begged to not complain on her. She said “your lock was easy to unlock” and gave my mother her wallet back. I called the gym spoke with front desk. My mother also told the front desk and showed them who the lady is, she was told a report will be filed with police and the lady will not be at this gym any longer. Two weeks went by, she is still there(uses the stair master and walks around gym mostly every day). We were both told this is a serious issue and one woman had $500 stolen from her purse. My mother does not feel comfortable going into the gym now knowing that her lock will be broken and something might be stolen. It’s very disappointing the gym does not do anything to protect the customers and keeps these thiefs without punishment. She will be switching gyms asap. Please be aware and and check your wallets after gym!

Weights and lifting is decent. Treadmills are good for the most part.Basketball court has a leaking that hasn't been fixed for 6 months now. Slippery and dangerous. Basketball floor has air pockets ( wood rising) and is outdated. Multiple people have been getting hurt. Less people showing up due to this big safety issue. Sounds like a lawsuit waiting to happen.

I had to cancel my membership here due to bullying. Went here for months early mornings on weekends, until i was harassed by a couple of guys who thought I was taking too long on machines. They yelled at me, followed me around, hovered over me on machines until I would leave. Staff could not care any less, if there was even someone at the desk that early. I would take my girlfriend as well, and now have to find a new gym because of how uncomfortable and stressful this situation made her. I hope no one has a similar experience as us, because no amount of bullying is okay when people just want to workout.

Solid if u need a good workout look no farther than xsport fit. Specialy recomend 3 Arlingtion Niles and Chicago Old Town on North Ave Be all u can be tools are there.

This gym is gradually getting worse and worse.Equipment is not fixed or taken care of.2 out of 6 stair machines are down and have been down for weeks. Not too sure why they haven’t been replaced or fixed considering the amount of people that would like to use these.There should also be a time limit on how long you can hog a machine. I have been waiting here for exactly 25 minutes and counting, still no sign of someone getting off so I can do my 10-15 min work out.There should definitely be a time limit.Lady in blue all the way to the left has had the machine for 60 minutes…. LOL ridiculously inconsiderate.

Xsport gets a lot of hate sometimes but honestly I don't see why - equipment works and is maintained often, pricing is incredibly reasonable for what you get (considering a 24 hour gym), and the facility is kept clean and presentable (Alberto from UBS does a great job). Would recommend!