Planet Fitness

Signed up after being invited as a guest about 3 weeks ago. I wanted to use the amenities I.e. massage tables etc. I was told if I signed up for the membership my friend could use the amenities as my guest. The usual daily staff are amazing, the manager Kristin I believe it was was training a new guy, and he said that we can’t do that in front of other guests, then radio’d for Kristin where she proceeded in no private manner that his standard membership excludes him from the “clubhouse” amenities.Listen, rules are rules and I get playing by the book. By my friend works out 6 days a week and is on short term disability after recovering from Covid in which he was in a coma for 14 weeks and had less than 5% chance of living. He is living with me where I cover all of his bills and food, and he took great pride in finding PF and paying his own way. $10/month is amazing deal. But the way it’s been handled (several times according the bad reviews of the club) upset me to the point of cancellation and leaving this review. I’ve never left a review in my life. We both felt embarrassed and excluded. Like a good buddy he offered to wait in the car while I used the massage table. I would never do that. It sounds minor but the whole message is nobody feel excluded, it’s written everywhere, read your reviews, this has happened multiple times where people are getting embarrassed. And it’s not like he was a member. It wouldn’t have killed anyone to say “ I’ll allow it this time, and after I would love to talk to you about upgrading your membership and all that comes with it!”These are mostly kids who work here and they’ve been great, the manager is the leader and her attitude will trickle down, train your leaders in “Stellar customer service”.And I’m aware you have the lowest prices and offer a finer gym than anything else in that price range, but a business who doesn’t put people first, doesn’t stick around. No matter how many memberships you have. Raise your price if that’s what it takes to train your managers. PF built an empire on judgment free facilities, and I personally bought into it, that was shattered today.

Friendly staff, clean and well maintained, lots of variety of machines and a low stress environment. Black card membership perks are great as well.

This gym is well maintained and very clean. The staff is really nice and helpful. Better than any of the competitors in my area.

This was the 1st time I had been to a gym and almost 10 years. And to be honest I was very scared and nervous but the staff there was so helpful. They welcomed me the moment I walked in and the manager there Ashely helped explain how everything worked I truly feel like I found a gym that makes me feel comfortable.

The club is always clean and employees are pleasant and helpful. I always feel comfortable and very much at ease here in the Sherwood PF. For the monthly dues amount there is a lot included. I would be open to supporting an expansion of the facility to include more traditional aerobic classes in a dedicated room for a little more variety. Otherwise - love my local gym!

Very friendly staff and very clean. Great hours of operation.

The staff is friendly, equipments work well, and cleanliness is maintained.

Clean, great customer service, got showers, nice lockers , great place to workout

Do not get a black card. They will renew it without permission and make you go through layers to get rid of it and its all to steal money

Met the owner...awesome guy at a fund raiser. I go here with my kids or when I miss a workout. I love the convenience, price and amenities.