Crunch Fitness - Columbia, located at 275 Harbison Blvd, SC, offers an extensive gym experience with abundant equipment, a clean environment, and a friendly staff. Many members appreciate the helpfulness of staff like Brittany and Adam and commend the facility for maintaining high cleanliness standards. However, issues have been reported regarding miscommunication about membership contracts and difficulties in canceling memberships, which have frustrated several patrons.
Overall, Crunch Fitness provides a welcoming atmosphere and numerous amenities, but potential members should thoroughly understand the membership terms to avoid any future inconveniences. With top-notch equipment and engaging classes, it remains a popular gym choice in Columbia despite some customer service concerns.
Pros:
- Friendly and helpful staff
- Clean and well-maintained facilities
- Wide variety of equipment
- Positive atmosphere
- Good amenities including sauna and childcare
- Helpful management (e.g., Adam, Brittany)
- No-judgment environment
- Affordable membership with multiple package options
- Useful fitness classes and body scan machine
- Convenient location in Harbison Center
Cons:
- Difficult cancellation process requiring a written letter
- Misleading promotional information
- Issues with customer service response times
Location / Contact
- Address: 275 Harbison Blvd, Columbia, SC 29212, United States
- Phone:+1 803-569-1515
- Email:[email protected]
- Website:crunchcolumbia.com
Rating Stats
Reviews (70)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.9-star.
This business has 70 reviews.
The address is: 275 Harbison Blvd, Columbia, SC 29212, United States .
The contact number is +1 803-569-1515
This service is listed under Gym .
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Bradley Creviston
1 year ago
Clean gym, professional and friendly staff, excellent variety of equipment, and never judged!
Michele Carieri
1 year ago
I love the set up of the machines! The place is clean, the team is friendly and even though I dont attend any classes, people look like they are having fun.
Dovi
1 year ago
Great staff and a really chill gym overall
Hannah Bowden
1 year ago
Always clean and a great experience working out here!
Kent Hughes
1 year ago
Great place that meets my workout needsStaff is professional and courteous
Bradley Stewart
1 year ago
The gym is okay but they want you to write a letter to quit your membership and refuse you doing it in person or calling.
phillip bramlett
1 year ago
This gym must be hard up. they make you sign a 2 year contract n NO MATTER WHAT you can’t decide you want to stop. THEY LOCK you in n you have to fulfill the 2years! Moving, Health, nothing allows you to get out of your contract!!!!!!!!! Be AWARE!!!!
Jessica Weyant
1 year ago
Absolutely terrible experience with this gym and management. I highly recommend looking elsewhere.
audrina parnell
1 year ago
This was my first time in the gym today and I loved it a lot and Brittany was really nice and helpful with my questions.
Matthew Daniels
1 year ago
Be ware they make it very difficult to cancel a membership. You can't call, email or even do it in person. You can only cancel by hand written letter. In 2023 the only reason it is done this way is to deter you from canceling and hoping you'll just keep paying.