Planet Fitness in Southbury, CT, offers a welcoming and non-intimidating environment for all fitness levels. They provide a wide variety of workout machines, including a 30-minute muscle training area, and consistently maintain a clean facility. Friendly and knowledgeable staff enhance the experience, and the gym regularly enforces COVID-19 safety guidelines. Memberships, particularly the Black Card, offer perks like access to multiple locations and guest privileges, making it an affordable and practical choice for many.
Although the gym is highly rated for its cleanliness and staff, there are some concerns about customer service, particularly with membership cancellations and auto-renewal policies. Some members also noted the lack of certain equipment and the occasional inconsistency in opening hours.
Pros:
- Welcoming atmosphere
- Clean facility
- Friendly and knowledgeable staff
- Affordable membership options
- Wide variety of workout machines
- Access to multiple locations with Black Card
- Guest privileges
- COVID-19 safety guidelines followed
- Hydro massage beds
- Rarely crowded
Cons:
- Difficult membership cancellation process
- Inconsistent opening hours
- Limited weightlifting equipment
Location / Contact
- Address: 150 S Main St, Southbury, CT 06487, United States
- Phone:+1 475-222-0019
- Website:planetfitness.com
Rating Stats
Reviews (80)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.5-star.
This business has 80 reviews.
The address is: 150 S Main St, Southbury, CT 06487, United States .
The contact number is +1 475-222-0019
This service is listed under Gym .
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V. Lewis, Writer
2 years ago
Have been a member for several years, really just to supplement when I can't work out outside IE: Winter months. The membership is affordable and I like that (with the Black card) I can go to other locations, sometimes even on the same day if my schedule permits. Wide variety of machinery, including the 30-minute muscle training workout space. Typically, I use the treadmill or elliptical. I have no excuse but to exercise year-round; rain and snow are no excuse!I love that I can bring a guest, or refill my water bottle, too when on the go.
Sandy L
2 years ago
Always clean! Great staff.
Ann Martere
2 years ago
This facility has a wide variety of work out equipment, for all ages and levels of ability. I've never had to wait to use a machine, the staff is great and it's VERY CLEAN.
Matt Greene
2 years ago
Nice and clean
Tyler Griffith
2 years ago
nice staff and facilities
Linda Gillette
2 years ago
Never really to busy I like that very clean
Joe Stota
2 years ago
Third time in a month the gym hasn't opened up at 5am. But they are quick to take your money out of your account. Something needs to be fixed maybe the manager or owner should be covering for call outs. Some people can only make the gym at 5am if you need to open later due to staffing issues change your gym time, This isn’t fair to the members there’s consistently 15-20 people there every morning waiting in the parkinglot. Maybe corporate should know about this it’s a common thing at this gym lately.
Joestin Boaner
2 years ago
Josh be gettin me huge ong
Finn O'Connor
2 years ago
I've been to most planet Fitness in CT and this one is by far my favorite. It's clean the employees are friendly. The manager is very knowledgeable and the other members are really nice. It's not as big as others, but it has everything we need for the best workout and results for anyone.
Gregg Welch
2 years ago
I've been going to the gym for more than 35 years; I have been a member of most of the surrounding fitness centers and found that Planet Fitness offers me more of what’s important to me than any other fitness center. What’s important to me is customer service, friendliness, cleanliness, a good variety of exercise machines, free weights, and reasonable prices. They also offer other perks which is like icing on the cake.