Planet Fitness in Southbury, CT, offers a welcoming and non-intimidating environment for all fitness levels. They provide a wide variety of workout machines, including a 30-minute muscle training area, and consistently maintain a clean facility. Friendly and knowledgeable staff enhance the experience, and the gym regularly enforces COVID-19 safety guidelines. Memberships, particularly the Black Card, offer perks like access to multiple locations and guest privileges, making it an affordable and practical choice for many.
Although the gym is highly rated for its cleanliness and staff, there are some concerns about customer service, particularly with membership cancellations and auto-renewal policies. Some members also noted the lack of certain equipment and the occasional inconsistency in opening hours.
Pros:
- Welcoming atmosphere
- Clean facility
- Friendly and knowledgeable staff
- Affordable membership options
- Wide variety of workout machines
- Access to multiple locations with Black Card
- Guest privileges
- COVID-19 safety guidelines followed
- Hydro massage beds
- Rarely crowded
Cons:
- Difficult membership cancellation process
- Inconsistent opening hours
- Limited weightlifting equipment
Location / Contact
- Address: 150 S Main St, Southbury, CT 06487, United States
- Phone:+1 475-222-0019
- Website:planetfitness.com
Rating Stats
Reviews (80)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.5-star.
This business has 80 reviews.
The address is: 150 S Main St, Southbury, CT 06487, United States .
The contact number is +1 475-222-0019
This service is listed under Gym .
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Dawn Richter
2 years ago
Very nice facility...
Rami Haxhi
2 years ago
The music is too loud. Please lower it. We all have our own headphones and don't need it anyway. It's especially annoying in the men's locker.
Pedro Navarro
2 years ago
Judgment free zone 👍🏾 …
Michael Haran
2 years ago
Looking forward to getting a membership again.
Laurel C Quinones
2 years ago
I like this gym butThey keep changing the hours . Now that it opens at 5am the person always seems to be running a little behind . Its 5am and it’s not open sometimes .It’s more crowded . You can’t do what you need to do in peace . 4am - 11pm is good if they don’t want it to be 24 hours
Rich Kunkiewicz
2 years ago
I’ve been going to Southbury Planet Fitness since they opened. The staff and members are great people and I usually get through my workout without waiting for a machine. I would definitely recommend this facility to anyone looking to better themselves.
Jonathan Ilunga
2 years ago
I always feel at home whenever I visit planet fitness Southbury. The members of staff are excellent. Especially Tylor. I nearly past out today after using the treadmill for an hour without stopping . To my surprise, she came to serve me a drink ( Gatorade) . That was an act of kindness I’m really thankful for. You guys make up a great team. Keep it up 👍.
Jay Boogie
2 years ago
I’m giving 3 stars because it’s very clean and staff very nice. Bathrooms are immaculate. Personally for me there is not enough weight lifting equipment or free weight. With that being said. If you are just doing cardio training I would give it a 5. Especially for 10.00 a month.
Kevin Christina
2 years ago
I just want everyone to be aware that they will automatically renew your membership and not refund your annual fee, even if you no longer use their service. They give you the run around, saying they can’t issue a refund, give you a 1-800 number that redirects you back to them. Then an email address that just kicks back as wrong address. They are taking advantage of teenagers that aren’t aware of the renewal date, and don’t receive any notification prior. Please go elsewhere, the facility is below par and customer service is non existent
Jayne Romero
2 years ago
This is a particularly nice PF. The machines are well-placed so you feel like jumping right in and working out. Machines were up to date, easy to use and machine spacing was Covid compliant. The ladies restroom is not only clean but posh. The gym sparkled and the staff and members were courteous. My favorite PF yet!