Planet Fitness in Southbury, CT, offers a welcoming and non-intimidating environment for all fitness levels. They provide a wide variety of workout machines, including a 30-minute muscle training area, and consistently maintain a clean facility. Friendly and knowledgeable staff enhance the experience, and the gym regularly enforces COVID-19 safety guidelines. Memberships, particularly the Black Card, offer perks like access to multiple locations and guest privileges, making it an affordable and practical choice for many.
Although the gym is highly rated for its cleanliness and staff, there are some concerns about customer service, particularly with membership cancellations and auto-renewal policies. Some members also noted the lack of certain equipment and the occasional inconsistency in opening hours.
Pros:
- Welcoming atmosphere
- Clean facility
- Friendly and knowledgeable staff
- Affordable membership options
- Wide variety of workout machines
- Access to multiple locations with Black Card
- Guest privileges
- COVID-19 safety guidelines followed
- Hydro massage beds
- Rarely crowded
Cons:
- Difficult membership cancellation process
- Inconsistent opening hours
- Limited weightlifting equipment
Location / Contact
- Address: 150 S Main St, Southbury, CT 06487, United States
- Phone:+1 475-222-0019
- Website:planetfitness.com
Rating Stats
Reviews (80)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.5-star.
This business has 80 reviews.
The address is: 150 S Main St, Southbury, CT 06487, United States .
The contact number is +1 475-222-0019
This service is listed under Gym .
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D T
4 years ago
They have done an excellent job of cleaning and spacing out machines. Friendly staff, too.
Nicole Perez
4 years ago
The staff is friendly, helpful and always cleaning. They did a great job spacing the machines and adjusting to covid guidelines.
Fadwa Najamy
4 years ago
Mike runs good groups, the gym is not to big and they keep it very clean.
Jake Belden
4 years ago
Great staff and super clean facility. Manager Mike is genuinely one of the nicer people you will meet. Highly recommend.
chad dickerson
4 years ago
Love it here, generally not too big a crowd, the staff is great, and they are well equipped with machines. You will feel comfortable being in here
Randy Dickens
4 years ago
This has to be the worst gym I have ever been to. Some of the staff at this gym are rude. "I dont wanna be that guy". Sorry but that is no way to start a conversation with a customer. I will be terminating my membership at this gym. Awful customer service.
Beth Alvarado
4 years ago
I love this gym! It has everything I need to lose weight and build muscle! Everything is clean and the employees are always helpful and kind. The massage beds and tanning beds are a plus!
Darren Byrne
4 years ago
Bait and Switch - My teenage son signed up for their free teen fitness program in July (see attached) and since then he has been charged $160 for 4 months membership he didn't even sign for. Called the manager, but they will NOT agree to reimburse - do the RIGHT THING Planet Fitness, this is a nice town!
Edward Bronn
4 years ago
Nice gym,clean environment, lots of equipment and a friendly active staff who always appear to be cleaning.Men’s locker room can use an additional bench. I also have found the showers to be just lukewarm.
J Rugg
4 years ago
Great gym for non muscle heads. You got a couple "wife beater" t-shirt wearers but they don't look like they have ever lifted anyway plus it's fun entertainment to watch,. Very comfortable place to get in shape.