24 Hour Fitness

The sauna here is regularly underwhelming. The temperature sensor is about 8 inches from the ceiling and they have the temperature set to 145. That is 145 at the ceiling. It feels like a warm Texas day and they have signs posted everywhere not to try to increase the heat and it’s set at standard operating temperature. No. The actual construction of the sauna is embarrassing, your feet sit a full foot below the top of the sauna oven and the top row is slightly above the top of the sauna oven. That means that 4 feet higher than you is 145 degrees, you’re sitting at about 120 or so. If so many people are trying to make the sauna hotter, don’t you think you should listen to what people are asking for? Instead they say they will revoke memberships for those who are wanting an actual sauna experience. I will be posting how terrible the sauna is every day in a new review until this issue is fixed.

Came in for first time on a trial Christina was very helpful and explained everything to me that I ended up signing up on the first day for the monthly membership thanks Christina!!

Its been improving over the year since I first joined. Restrooms are a bit cleaner now. Broken machines do take a while to get fixed. & the gym not being 24 hrs is very misleading. Overall, staff is very friendly and helpful.

Good classes. Up to date equipment but dirty always dirty

I signed up for a 3 day pass, to try out this location with a friend who is a member. Upon my arrival I was told I could not use my pass as I had a membership at a 24hr YEARS ago, after asking if I could at least use it for that day since I was already there I was told that I needed to sign up and at least pay $15 to work out that day. After the manger came over he finally let me in but only for that day not the 3 day pass I had intend of using to see if this was something I'd like to join. I had been thinking of joining prior to this, but now they have put a sour taste to that idea. I'm not sure how they think this is going to gain members because it actually did the opposite. Highly disappointed

Today (3/8/2023) my husband and I decided to try the 24 hour gym Southlake location. Since, we work in Keller that would be a close ride (15 min)from our job. When we arrived, we were greeted by a manager, Christina. Her first words were that it is required to have a Southlake Id in order to use the three-day pass before seeing our Ids. Which for me was very intriguing since I have not seen, in any business that you have to show a specific Id to try out a free pass. Also, we called the day before and a sales associate (Thomas) was very polite and welcoming told us to go and try the free pass. After we explained to her that we wanted to try the gym she decided to make us fill up the online free pass again and gave us a tour around the gym.After a couple of minutes, my husband decided to talk to Christina in order for her to explain in detail how come in 2023 the first interaction with a customer she does is profiling and informing that a Southlake Id is required to use the gym. She said that in the website was this information “in small letters”and that is the way that they avoid people to try out the gym if they are not committed to becoming a member and receiving a “free workout”. She guided me to the website and showed him where is said:*3-day pass is valid beginning on your first day of usage at a club. Pass good at multiple locations. User must not have been a guest or member of 24 Hour Fitness within the last 6 months. Photo ID required. Local residents only.He told her that she was segregating people and that local does not mean that we have to possess a Southlake Id. Even though, we live in Fort Worth, we work in Keller; which is considered local. She apologized and agreed that she was segregating people and she justified herself by stating that she was only an employee doing her work. At that moment, we decided to leave the gym and got her information and the manager information.It is very sad to see that in a “civilized” business we still let people do these kind of horrible interactions.

If you know like I know, do not join! First, the equipment is outdated and dirty. No amenities. They are no longer open 24 hours. Also, they barely have any classes. They cannot keep instructors or employees. In addition, they charge you for first and last month so that when you cancel they can keep an extra month. Oh and corporate is a joke as they cannot keep anyone there either so they either send you an automated email when you try to contact corporate or refer you back to the club that you joined. 24 is just about getting as much money as they can from you.You will do better joining la fitness, planet fitness or the new EOS gym or any other gym.

The staff is friendly. A lot of equipment. A few are slightly broken but it doesn’t make much of a difference bc of the high quantity of equipment. Safe and clean. Few creeps stare but if you’re a woman…this will happen anywhere you go.

Not a comfortable environment for woman, as a teenager i am constantly hounded by downright creepy men. I’ve been a member for a year and successfully have received disturbing comments from a variety of the members almost every single day. The staff takes harassment reports very seriously but it’s not enough. Don’t waste your time in this uncomfortable environment.

Nice gym to do my weights and cardio. Friendly staff, safe and clean environment.