24 Hour Fitness in Southlake, TX, offers a range of fitness equipment, classes, and amenities including a pool, sauna, and kids club. Customers appreciate the friendly staff, clean environment, and the variety of available equipment. However, the gym no longer operates 24 hours as its name suggests, and several reviews highlight issues with maintenance, such as broken equipment and cleanliness in locker rooms. Membership cancellation processes and unexpected charges also appear to be common complaints.
Despite these issues, the gym remains a popular option for those looking for a comprehensive fitness center with diverse workout options and supportive trainers.
Pros:
- Friendly and helpful staff
- Clean environment
- Variety of fitness equipment
- Good classes and instructors
- Convenient location in Southlake
- Pool and sauna available
- Ample parking space
- Personal training options
- Family-friendly with kids club
- Community feeling among members
Cons:
- Gym is not open 24 hours
- Issues with equipment maintenance
- Problems with membership cancellation
Location / Contact
- Address: 301 N Nolen Dr, Southlake, TX 76092, United States
- Phone:+1 817-421-4024
- Website:24hourfitness.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.3-star.
This business has 110 reviews.
The address is: 301 N Nolen Dr, Southlake, TX 76092, United States .
The contact number is +1 817-421-4024
This service is listed under Gym .
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Mary Cornett
1 year ago
Swimming pool has black mules in edges. Steaming room is dirty. Water fountains are filthy, no wipes to clean equipments
Morgan Thomas
1 year ago
Chasity helped me and she was so sweet, professional and friendly. Front desk staff was nice as well. Was pretty clean. Older equipment, small facility
Matt Bishop
1 year ago
This particular location is going downhill. Not as well cleaned and maintained as other nearby fitness centers. My favorite trainers have stopped working here and it doesn’t seem like management is going to replace them. After nearly 20 years, I am canceling my membership.
Sheryl Guth
1 year ago
I love this gym. It's always clean and usually everything is in good working order. Popular Basketball court, swimming lanes, large cardio area and class studio uptairs.
Michael Elrod
1 year ago
Downhill since Covid. Open needles found in pool area. Sauna never works. Showers , bathrooms, sauna never clean - health hazard. Don’t do it.
Robert Brunswick
1 year ago
Walk into the gym to find out I don't have a membership. Front desk cant figure out why I was charged 5 months on a 2 month plan. My question was why they hell was I switched to a 2 month plan. They have no answers, leave note on managers desk. Manger calls me wanting my bank statements and credit card information. I told him no, he then proceeds to try and upsell me on a membership that if I paid in full for 1 year I would save $100. Absolute joke.
Jessica Cecil
1 year ago
I signed up for the $9.99 a month pass unaware that I would be getting hit with a $54 annual fee 2 months later. When I went to the club they were not helpful and said it's non refundable. I called corporate and they referred me back to the club. I will not be doing business with this club. I don't give out my card for it to have unauthorized charges.
Cameron Moore
1 year ago
Tyler at this location is awesome! Obviously, with COVID, 24 has had to re-structure their prices and hours. I realized my old contract had me paying too much for less access. I walked in and asked if we could restructure and Mid-contract (and I’m less than 10 minutes) they saved me over 25/ month and reimbursed me for last month. Give them a shot, everyone has had a hard time during the pandemic.
C Lewis III
1 year ago
Gym keeps its members safety in mind. Disinfectant bottles have never been empty. Considering all the wiping down that’s going on these days, that’s wonderful news. I’ve been a few times now and it’s one of the better facilities I’ve seen so far.
rachel athas
1 year ago
UPDATE: They now close at 8 PM on Saturday and Sunday. I have to cut a workout day out of my schedule because I can’t make it with work. The name 24 hour fitness is incredibly misleading especially when they close earlier than most gyms!! Please re-extend the hours!! I am beyond upset and so are other members I have spoken to. Otherwise the equipment is nice it’s a great facility.