24 Hour Fitness in Southlake, TX, offers a range of fitness equipment, classes, and amenities including a pool, sauna, and kids club. Customers appreciate the friendly staff, clean environment, and the variety of available equipment. However, the gym no longer operates 24 hours as its name suggests, and several reviews highlight issues with maintenance, such as broken equipment and cleanliness in locker rooms. Membership cancellation processes and unexpected charges also appear to be common complaints.

Despite these issues, the gym remains a popular option for those looking for a comprehensive fitness center with diverse workout options and supportive trainers.

Pros:

  • Friendly and helpful staff
  • Clean environment
  • Variety of fitness equipment
  • Good classes and instructors
  • Convenient location in Southlake
  • Pool and sauna available
  • Ample parking space
  • Personal training options
  • Family-friendly with kids club
  • Community feeling among members

Cons:

  • Gym is not open 24 hours
  • Issues with equipment maintenance
  • Problems with membership cancellation

Location / Contact

Rating Stats

3.3

out of 5.0

47 reviews
5.0
12 reviews
4.0
13 reviews
3.0
13 reviews
2.0
25 reviews
1.0

Reviews (110)

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I'm currently shopping for a local gym called this 24 hour fitness and was told I could get a 3 day pass for FREE after arriving and filling out a application the manager told me he would not issue me a 3 day pass and needed to pay them to workout. Just another poorly run establishment out to miss lead and manipulate people! Beware of this place!

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I was just in to take a tour. Men's bathroom was so disgusting. I finished the tour and then explained the issue to the sales person. She didn't even argue or try to explain. How can you?

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Place is good. But due to sales pressure, folks do not cancel personal training package subscription and you end up running after them to get the money back. Never buy any recurring packages - you are destined to regret. Except for this facility is good and folks are capable.

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I've always liked this gym. But I'm surprised that it's called 24 hour fitness if they're not open 24 hours a day. I called on Thanksgiving, and was told they were open until 2 PM. I showed up at 1:00 and was turned away. The man at the front door said they were closed and he would not let anybody in. Their was a hand full of upset members causing a commotion at the front door complaining about the miscommunication so I turned around and left as the scene was getting ugly. Hopefully it ended peacefully as it was getting very heated.

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As long as you don’t need the kids club it’s a decent gym. But the kids space (which you pay a premium for) is always understaffed. For the lack of availability, the price tag on it should be lowered for this “service.”

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Gym and front desk personnel are great. The problem is the kids club. They are constantly asking members to wait for personnel when they meet capacity of kids per caregiver. Not enough communications given to parents when closing it earlier. Today I got in around 1030 and couldn’t work out until 1100 because of personnel but they were closing the club at noon which I found out when I walked in. They should put a holiday hours sign which they do but include the kids club hours in the notice. Easy fix with communication ahead of time.

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I work out with a personal trainer who is fantastic. The staff at this gym are all friendly and knowledgeable. I would rate it 5 stars except the facility itself needs to be taken up a notch. The roof leaks during rain storms and there are ceiling tiles with mold water stains on them that need to be replaced. The equipment is being updated, which I am glad to see. They offer tons of classes and many people use the pool and jacuzzi. I just use the weight machines and the cardio machines, but I am interested in attending some group fitness classes.

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Great gym, they've got a good section for cardio upstairs although they do have a fair amount of treadmills not working at times, there are generally enough other ones working to not hamper workout. They have good equipment, good working condition usually, they have ecliptical machines, rowing, then the extra stuff like heavy rope, areas for abs and other machines for all kinds of stuff.They also have plenty do spinning classes, lots of aerobic and dance classes, they have an elevator for people with disabilities. They have plenty of free weights, the machines and then also they have a nice pool well kept hot tub is good, a good sauna that is plenty hot a good steam room, they have also stuff like kick boards for the pool. They have the non chlorinated type so it's better that way. They also have towels for purchase if you need it. They also have a good kids club. The people are good there which is important to trust them with your children. The one thing lately that was annoying was that they didn't have staff enough in the entire gym to be able to spare people to help so that we don't have to wait to be able to check our kids in.The staff are friendly, helpful, and they have been happy to honor important agreements and promises to help at all times. The gym is also very clean and well kept. And the staff are attentive and helpful whenever you need something or a hand with anything. The bathroom is also well kept and clean.

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Not bad, It's laid out good it is all the older equipment which sometimes I prefer, no prefer elliptigp, the ones without the tracks, really sad about that....

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Variety of equipment, a small spa, great trainers, more intimate than the super centers

No reviews yet

Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.3-star.

This business has 110 reviews.

The address is: 301 N Nolen Dr, Southlake, TX 76092, United States .

The contact number is +1 817-421-4024

This service is listed under Gym .

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