Planet Fitness at Pebble Village Shopping Center on Pebble Hills Blvd in El Paso offers a well-rounded gym experience with friendly staff and clean facilities. Members appreciate the wide range of equipment and various amenities, including massage chairs and tanning beds, especially for Black Card members. However, some reviews point out that certain machines frequently break down and the cancellation process can be challenging.
Despite some complaints about weekend staff and equipment issues, many customers find the gym environment welcoming and enjoy their workouts. The gym's cleanliness and helpful staff, particularly commendations for trainers like Erik, highlight its commitment to a comfortable and supportive fitness experience.
Pros:
- Plenty of equipment.
- Friendly and helpful staff.
- Clean facilities.
- Wide range of amenities.
- Less crowded during off-peak hours.
- Affordable membership options.
- Good location.
- Helpful trainers, especially Erik.
- Massage chairs and tanning beds for Black Card members.
- Adequate parking.
Cons:
- Some equipment frequently breaks down.
- Challenging cancellation process.
- Issues with some staff on weekends.
Location / Contact
- Address: 10780 Pebble Hills Blvd, El Paso, TX 79935, United States
- Phone:+1 915-591-7867
- Website:planetfitness.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.3-star.
This business has 110 reviews.
The address is: 10780 Pebble Hills Blvd, El Paso, TX 79935, United States .
The contact number is +1 915-591-7867
This service is listed under Gym .
Add a Review
Your email address will not be published. Required fields are marked *
People Also Viewed
UrbanGypsy
1 year ago
Always clean, all equipment is working and the people are friendly!
Erica Cerda
1 year ago
Love going here everything is clean and on point. Showers have amazing pressure massage bed is the best
Yasmin Pinon
1 year ago
Dude at front counter didnt know his stuff. He had to call his manager, which is cool but then conversation went downhill
Paola Carrillo
1 year ago
This location is my favorite. It is always clean and the employees and manager are very kind, helpful, and welcoming.
Scott M
1 year ago
It was a good experience being able to go with a member and be able to get a guest pass to check out the gym while on vacation. I was able to keep my goal of rowing everyday for a year, just a few more months and I’m there.
Michelle Sosa
1 year ago
I moved back to El Paso from Phoenix and needed a gym membership. I wasn’t sure where to sign but Jessica S was so sweet and welcoming. The entire staff is friendly and helpful! Place is really clean too.
Monica Garcia
1 year ago
Very clean, friendly staff, few people in the mornings. Love coming here!
Rosa Staab
1 year ago
This is my favorite location!Stuff is super friendly and nice.Eric is the best trainer, always helpful and professional😁✨️ …
Billy Penley
1 year ago
The staff would rather watch a customer drive around town to different gyms to stop membership for the sake of hoping they will give up and pay an extra 10$ then tell them they can just transfer, and then stop membership.Background:I went to cancel my membership at my home gym, but found it was closed down and moved. I attempted to find it, and found the one here in pebble hills. I assumed I could go in and have it stopped, but I was told I had to go to my home gym.I explained I'd already attempted it, and was hoping they could do it for me. The told me no, and that I would have to drive across down 20 minutes away. I asked what would happen if I wasn't around town and they told me I would have to send a letter (which is more of a corporate policy to deter people from canceling memberships). After all its 2022, you can't argue that isn't on purpose. I went to the parking lot, and found out I could cancel by transferring my home gym to the one I was at, and then going inside to have them stop the payments. So that's what I did.So basically , instead of telling me about that option, or offering to do it, they wanted me to drive across town, which is a clear effort to deter people from stopping memberships, in the name of getting another $10. A combination of corporate sleaziness, and a complete lack of customer care. I will never set foot in one again, and I would advise anyone else not to either.
Jazz
1 year ago
one of the best gym. you also see many people who inspire you to achieve your goals