Planet Fitness at Pebble Village Shopping Center on Pebble Hills Blvd in El Paso offers a well-rounded gym experience with friendly staff and clean facilities. Members appreciate the wide range of equipment and various amenities, including massage chairs and tanning beds, especially for Black Card members. However, some reviews point out that certain machines frequently break down and the cancellation process can be challenging.
Despite some complaints about weekend staff and equipment issues, many customers find the gym environment welcoming and enjoy their workouts. The gym's cleanliness and helpful staff, particularly commendations for trainers like Erik, highlight its commitment to a comfortable and supportive fitness experience.
Pros:
- Plenty of equipment.
- Friendly and helpful staff.
- Clean facilities.
- Wide range of amenities.
- Less crowded during off-peak hours.
- Affordable membership options.
- Good location.
- Helpful trainers, especially Erik.
- Massage chairs and tanning beds for Black Card members.
- Adequate parking.
Cons:
- Some equipment frequently breaks down.
- Challenging cancellation process.
- Issues with some staff on weekends.
Location / Contact
- Address: 10780 Pebble Hills Blvd, El Paso, TX 79935, United States
- Phone:+1 915-591-7867
- Website:planetfitness.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.3-star.
This business has 110 reviews.
The address is: 10780 Pebble Hills Blvd, El Paso, TX 79935, United States .
The contact number is +1 915-591-7867
This service is listed under Gym .
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Zabrina Gomez
5 years ago
It was very well vacuumed and clean. Staff was always busy cleaning.....got new management ...lets see. One staff member Rodger works hard to ensure his classes are effective and as a plus he is very personable and sees you.
david esparza
6 years ago
Crappiest customer service ever even worse from management. Still waiting for this clown to call me back , but hey it's only been a month and a half since I asked to speak to him.
vanity luna
6 years ago
Good gym I just don't like that its one big room and everyone is in my range of view
Anthony Rodriguez
6 years ago
Clean, well air conditioned, employees are very nice, and equipment is pretty much always wiped down (that I know of at least).
Adan Breceda
6 years ago
I just reviewed the PF by the Maplewood mall and I felt this one just didn't feel as great as the other one. Nothing wrong with it, just was very impressed by the one by the mall.
Lucero Miranda Reid
6 years ago
Great service and very clean. Need to put up more notices to remind some to wipe the machine they are using when they are done.
SEBI LUNA
6 years ago
Courteous amicable staff. Plenty of equipment for all types of workouts; upper/mid/lower body exercises. Extra amenities: chairs/beds massage, tan booths which are not available at all gyms.
Jamiel Divine Robinson
6 years ago
Very clean and kept up nicely never to many people so I'm free to use the machine freely glad I joined up been needing to get back to the gym asap
Julian Ikon
6 years ago
Very clean, we like to go later around 11pm or 12am so we have easier access to machines. Great customer service, David is awesome!
Kathia Stout
6 years ago
Great selection amount of equipment!! LOVE the 30 minute "express workout".....IF you can get the people on their smartphones OFF of the next machine you need!! Management SUPPOSEDLY monitors this area....but they really don't. Sadly.