Planet Fitness at Pebble Village Shopping Center on Pebble Hills Blvd in El Paso offers a well-rounded gym experience with friendly staff and clean facilities. Members appreciate the wide range of equipment and various amenities, including massage chairs and tanning beds, especially for Black Card members. However, some reviews point out that certain machines frequently break down and the cancellation process can be challenging.
Despite some complaints about weekend staff and equipment issues, many customers find the gym environment welcoming and enjoy their workouts. The gym's cleanliness and helpful staff, particularly commendations for trainers like Erik, highlight its commitment to a comfortable and supportive fitness experience.
Pros:
- Plenty of equipment.
- Friendly and helpful staff.
- Clean facilities.
- Wide range of amenities.
- Less crowded during off-peak hours.
- Affordable membership options.
- Good location.
- Helpful trainers, especially Erik.
- Massage chairs and tanning beds for Black Card members.
- Adequate parking.
Cons:
- Some equipment frequently breaks down.
- Challenging cancellation process.
- Issues with some staff on weekends.
Location / Contact
- Address: 10780 Pebble Hills Blvd, El Paso, TX 79935, United States
- Phone:+1 915-591-7867
- Website:planetfitness.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.3-star.
This business has 110 reviews.
The address is: 10780 Pebble Hills Blvd, El Paso, TX 79935, United States .
The contact number is +1 915-591-7867
This service is listed under Gym .
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Alexa Rodriguez
1 year ago
I really like it. Thank bod this one is by my house cause the other one on Rojas closed ndd there's not one by The Mesa Vista area on lomaland and 8152 Callison
Jairo “Jay”
1 year ago
Worker Eddie made me download app and wait just because he didn’t want to sign me in with my phone number because I left my card on my other set of keys. People take too long on machines and staff will not do anything to remove them. Machines don’t work and are always being fixed or under reparation.
kevin silva
1 year ago
I have been going to this gym for a while now and I have been seeing a great improvement over the last few months management must be doing something right
Alexis Coronado
1 year ago
You guys need to fix your machines theirs like 6-7 broken machines man hey but to charge the monthly payment exact same day but to fix your stuff it takes you weeks get your stuff together
Samantha Munoz
1 year ago
Always crowded! Even at 6AM. Needs to expand because this covers a large area. After work between 4-8 it’s a nightmare here to get machines or weights.
Diana Castillo
1 year ago
great environment , I always go with my husband to this location and Ever since that manager I believe her name is Lillian got transferred there has been a huge improvement on the gym!
Joel Venegas
1 year ago
Prices went up and allow teenagers for free all summer. Not a good place for serious productive workouts. Machines are awesome though.
Dewayne Woodrich
1 year ago
It's ok. The machines seem to break down frequently. The tanning rooms need more attention than they're getting. The people working there are very friendly.
Sylvia Alba
1 year ago
This Gym needs an upgrade. Several machines don’t work so when it close to capacity you try machines that are free, just to find ou they are free because they are not working.👎🏼👎🏼 Also they only have 2 massage chairs and one doesn’t work correctly. There hydro beds need to be updated as well, when I started my membership I was going to a different location. But then moved to this one since it’s closer to me, just to find out it really sucks . Boo.
Karla R
1 year ago
Rude staff! Every time I go in they get upset because they have to put in my phone number. They don't understand if they don't give me a little scan card I am not downloading the stupid app. If I would have known I would have never gotten a membership at this gym. Just yesterday the staff member said if I don't download the app I can no longer going to the gym. I will be canceling my Membership!