In-Shape Family Fitness

Great place! A lot of equipment, you will always find a fun stuff to do. Group classes are super fun. Swimming pool is clean and warm. Hot tub is my favorite! They also have a great staff , very helpful and kind.

Good and bad 😊😢The good has great environments for the following amenities -pools warm and cold , also a jacuzzi, sauna room, steam room, many different locations per city, …

I never used my 24 hour fitness membership I think I went a total of 5-10 times in the 2 years I had the membership. I go at least once every week to Cal Fit! I work out with my trainer Tiana Lucky who makes it fun and she challenges me to do a little more or track my nutrition. I have some old work injuries and just felt like I was crippled... Bad knees, back problems and a shoulder injury. Lots of surgeries and now I'm stronger and feel able to go places like amusement parks and even a little hiking and camping. I've lost weight too, when I started I was 210 now I'm 185 😍🥰😊

I would love to give a 5 star as I've been going to this gym for over 20 years. But over the last year I've had a lot of issues being able to use the steam room. Normally, regular cleaning happens before the foot traffic gets high. However since January, I've gone in the evening (usually after 5pm when it's really busy) and had the steam room being cleaned... So to adjust, I tried going when they first open at 4:30am. Same thing, steam room is being cleaned. On the weekends, I've gone at 9am... same thing. So to adjust for weekend cleaning, I go later at 11 or noon... and guess what... that's right, room is closed for cleaning.I completely understand that things happen with people's shifts and such, but this is becoming an annoyance since I pay to use these amenities and they aren't available to me and the several other members who share my discontent. In the 20 years I've been going here, this is the first time I've had issues completing what I consider the best part of my workout.Just want to mention that I don't have this problem at ANY OTHER LOCATION! I've been to the Laguna & i5, Natomas, and Downtown locations and have no issues using the amenities no matter what time of day I go. This location is near my house, which is why i'm writing this post. I feel like I should have to use another location just because they clean the place before the majority of their members get there.

My family just joined a few weeks ago at Laguna. We have been visiting different locations when we go to get a feel of each one. The environment here is very well set up and there is a clear distinction between the weights and cardio areas. I go in the mornings by myself because of the convenience of location and how easy it is to find the equipment I need. Everything is very clean and stocked and there is never a worry of not getting the equipment I need in the morning. When I go with my family at night, it is very different. The gym is packed with teenagers and kids. We often play racquetball but they only have three racquets in bad condition so we miss out on this here. We will probably stick to the Laguna location for family gym time in the evenings. They do have a very nice outside area with three pools, a splash area, a BBQ/social area, tennis courts, and hot tub. I would just avoid this in the evenings if you don't like stressing over crowds.

The reason I've enjoyed my experience with California Family Fitness is because of the staff, but more specifically, the wonderful personal trainers and body fit coaches. I've been working with Andrew for quite some time now for personal training and he's the best trainer! He's kind, patient, and very knowledgeable, but at the same time encourages/motivates me to not give up. The trainers/coaches are friendly and the classes are challenging, but a blast! There is a lot of equipment, which is a plus.

This is my regular gym. Usually, I would to there 2-3 times per week. The lap pool is heated all year around. The group exercises are fantastic. I love their spinning class and cardio workout. Instructors are professional and make your workout fun. You will find the gym sparkling clean as they have enough staff to keep the bathrooms and floor in good shape. The floor and pool areas are upgraded/remodeled every year. They will add new workout machines from time to time. Thumbs up. Best gym ever.

I’m a new member and joined because my daughters recommended Cal Fit. The staff is friendly and helpful. The facility is cleaned every morning and I see staff vacuuming the floors and cleaning the equipment. The members are friendly and enjoy the workout routines set up by the staff.

The customer service at this location is less than desired. There are times that I can go through an entire workout being acknowledged once by the staff. Couple that with equipment that is cheap and tends to fall apart, or the fact that they close really early on the weekends -- and well, I was on the verge of cancelling and finding another gym.The final straw was a recent price increase that I was never notified about. My past dues of $55 seemed excess based on what I stated before, but an addition $3 per month seemed to add insult to injury. It's not that $36 per year is a large sum of money, but the fact that it would just be raised didn't feel right.Today I cancelled my membership and, while I explained my grievance to the front desk staff, I was told that it was probably in my spam folder. As someone who works in a position where I have to email clients, I was fully aware of this fact and let him know that a simple search of my email account netted nothing. He admitted to me that I was not the only one to make this complaint, but explained that this was an increase because of minimum wage laws.This begs the question, if my dues are double that of other gyms and the amenities are nice, but not twice as much as Cal Fit's competition, then where is all the money going to? Also, if people are complaining about customer service at this and other Cal Fit locations, why are they only paying minimum wage? Wouldn't it make more sense to increase staffing costs to ensure your clients are taken care of, versus racing to bottom for expenditures and giving clients a sub-par experience?Fortunately, I have found another gym that is about ready to open up in Elk Grove, with the hours I want and honest expectations about customer service. At start up, I was enrolled by the owners (I make that assumption because they took a pride that would come from owning something, or at least believing in what they were doing) and felt like they were hungry to succeed and give clients that they deserve.Until Cal Fit finds that magic again, I don't believe I will be the last client to cancel for similar reasons and will probably be more of the norm. For this local business's sake, I hope they get back that customer-centric purpose, from their front desk to their corporate office.

I’ve been a member since 1997. My 3 stars is for the nice yoga classes I take at Cal Fit- Jackie, Charlotte and Jennifer are great. The staff are usually friendly enough. Club is generally clean. Way too many people sometimes. Cool pools. My problem here (-2 stars) was for horrible customer service I received by a very arrogant employee who goes by Daniel G. When I raised a legitimate problem with my membership fees, he was completely dismissive and basically was, like, ‘too bad’- happened to all members due to the new laws on minimum wages’. Waved me off. My contract terms were very clear. When I decided to take it up with the main office, the employee there who helped me agreed my membership fee should not have changed per my contract and fixed the problem immediately. Maybe someone can inform Daniel to advise members to contact the office if they’ve been a loyal, consistent client for over 22 years. An awful way to treat customers with not even a care to give. Cal Fit and its customers would benefit greatly if they’d send him to sensitivity training.