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Planet Fitness situated at 1211 S 320th St, Federal Way, WA, offers a range of workout equipment and amenities at affordable prices. The gym stands out for its cleanliness, spacious facility, and friendly staff. Frequent social interactions and positive energy are mentioned by many members, enhancing the overall gym experience. However, some customers have raised concerns about inconsistent operating hours and maintenance issues, which include broken machines and cleanliness lapses in certain areas.

For those seeking a no-frills gym experience with essential workout equipment and services, Planet Fitness could be a suitable option. The friendly staff and reasonable pricing make it appealing, although prospective members might want to consider the reported issues before committing.

Pros:

  • Affordable membership prices
  • Friendly and welcoming staff
  • Clean and spacious facility
  • Well-maintained equipment
  • Judgment-free environment
  • Convenient location
  • Ample workout equipment available
  • Specialized exercise machines
  • Hydro massage chairs and red light therapy
  • Option to bring a workout partner with membership

Cons:

  • Inconsistent operating hours
  • Maintenance issues with machines and facilities
  • Problems with customer service and management

Location / Contact

Rating Stats

4.1

out of 5.0

34 reviews
5.0
10 reviews
4.0
9 reviews
3.0
14 reviews
2.0
48 reviews
1.0

Reviews (115)

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I went to this planet fitness on 320th on Monday 5/27 Memorial night late at night and I wasn’t impressed compared to the one that I go to on 270th!The gentleman that was at the front desk was very nice but he was very confused, he’s new to the area and he did the best He could do at the time trying to help me.He was the only one there at the front desk and I asked him questions as I had never been there before. He acted like I should know and I let them,know I didn’t know could you please show me.He was very nice but very confused about the Hydro beds and chairs. I use the bed it was OK but then I went to use The Hydro chair and it wasn’t working correctly, it only did the back part so I had to get back up and let him-knowI was not impressed on the outlay of the facility, especially for handicap people.The place was not as clean especially in the bathrooms they are way down the other end of the area! When I went into the bathrooms they were very dirty the first time I went to the first stall had poop and toilet paper all over the floor!I used the Hydro bed and I asked the gentleman about it and he said he had only used it once so he didn’t really know about it! I feel that the employees which is only one person, (At the time) I really kind of felt bad for the guy!He didn’t know whether to leave the desk or not and I was impressed about that but he did show me where things were very quickly! at that time I really needed to relax the atmosphere was nothing like the one that I go to it was bright lights the beds were separate but the chairs are together if you want to be relaxed you don’t want to be around other people sometimes! I want to go to this nice dimmed lights, that is soothing, this place was definitely not like that! I want my rock to find other places to just to see what they are like especially for my condition but again I can’t the winds to 70th St. is the best so far nation point

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All the reviews say that the gym is clean in the morning, have never stepped foot in the men’s locker room- it’s always disgusting in there. What kind of “24-hour” gym closes at 7pm on saturdays? Manager claims this I s due to “local ordinances”, which is embarrassing that they actually believe this. Go to a different location, you’ll be thankful you did.

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I’ve been going to this gym almost every day Mon-Fri between 7 and 8 am. Great time to go because it’s slow, it’s cool, and you get the advantage of open machines and a great start to your morning. It’s perfectly clean when I come around and all the front desk people are super friendly.***One time I only had a 1/2 hour (I had to go run errands) and the front desk guy was like “wow you done already?” which was kinda weird because it’s a judgement free zone and I didn’t want to explain why I had to go so early. I know it’s a joke so I let it go but let me live lol don’t be saying that haha

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People are always very friendly equipment is immaculate kept up-to-date staff is always more than one come to help you. It's a very Orbitz friendly place and to my surprise living actually approached me and talk to me and assist me with face that I don't understand concerning equipment or working out I've never found that at any other Gym.

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I had another uncomfortable experience at PF this week.Last month I talked with the manager about folks not using the 30 minute circuit room in the manner it was designed. Although she listened attentively and told me she would address the issue with her staff, the equipment is still not being used as it was designed to be used. This week I went in to use the room. I was one of eleven people that used the room. I was the only one of the eleven that used it as it was designed. 4 times I had to wait for a member to get off a machine so I could continue the circuit. At the last station I waited through two cycles while a woman used the station. When I finally asked if she was done, told me to "F" off. Her friend was almost as rude. I went to the front desk to talk with manager again but she was gone for the day. The staffer I talked to listened, then looked at the monitor and saw the two women camping at the stations. To his credit he talked with them. When he was done he took the time to talk to me again but I felt like he was blaming me for the incident. I have not seen any staff monitor the use of 30 minute room. I suspect that if a free weight station or treadmill was misused, the offending member would be addressed, it seems that the staff ignores the 30 minute circuit room to the degree that members use it as an extension of the rest of the facility instead of for the purpose it was designed. Failing to supervise the use of the equipment does not create a safe and welcoming environment.

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Staff is very friendly and the facility is very well kept. They have a great selection of machines to use and are kept clean by providing paper towels and cleaner for members to wipe down the machine after use. Memberships are reasonably priced and they offer personal training everyday that you are able to sign up for as part of your membership

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This gym was always kept very clean. I used to go late at night past midnight and it never felt sketchy and scary as a single girl. Awesome atmosphere. I don’t know his name but whoever it is that works almost every night behind the counter late nights was always really nice and I enjoyed that little familiarity seeing him every night. Thanks fedway planet fitness!

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This gym is way better then Des Moines planet fitness. The equipment are brand new, everyone including staff are nice and are not bothersome and everyone cleans up after themselves. Has all equipment for all needs. The only down side is how the benches have a safe rack thing where the bar doesn’t go anywhere. Which is okay but I’d rather for it to not have it.

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I don’t really write reviews much, but I have loved going to this gym so so much that it calls for one. Friendly staff, super clean, affordable, and most importantly (for me anyway) tons of open space for circuit training and stretching. If you’re crazy committed to squat racks and bench presses, probably won’t appreciate it as much as they only have Smith machines. But, if you’re just an average gym goer who doesn’t care... then this is perfect for you! Couldn’t recommend it more.

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I'm rating this gym 4 stars because, for what I'm paying and what I'm looking for in a gym, this is it. (BUT the "East Tacoma" location has been hands down the best PF location I've been to) Anyways, the price is beyond reasonable for all the amenities it offers (I have the black card). If you're trying to body build or something like that, this place is not tailored for you (but that doesn't make it a bad gym). If you're just trying to stay fit or maybe are new to the gym scene, then this is definitely a spot for you. I have yet to have a bad experience here and I've been going to this location pretty often for the last year and a half.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.1-star.

This business has 115 reviews.

The address is: 1211 S 320th St, Federal Way, WA 98003, United States .

The contact number is +1 206-429-7429

This service is listed under Gym .

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