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Planet Fitness, located at 1402 W Walnut St in Garland, TX, offers a 24/7 gym experience in the Garland Towne Center. With accessible hours and affordable rates, it strives to cater to a wide range of fitness enthusiasts. The facility boasts essential workout equipment and a friendly staff but has garnered mixed reviews regarding its cleanliness and customer service. Some members appreciate the gym’s value and clean environment, while others have voiced concerns about hidden fees and inconsistent management practices.

Pros:

  • 24/7 access provides great flexibility.
  • Affordable membership rates.
  • Friendly and supportive staff.
  • Essential workout equipment available.
  • Hydro massage beds and tanning beds included for Black Card members.
  • Convenient location in Garland Towne Center.
  • Generally clean, with good member hygiene practices.
  • Good app integration for gym access.
  • Encouraging environment for beginners.
  • Plenty of sanitisers available.

Cons:

  • Numerous complaints about poor cleanliness.
  • Issues with billing and hidden fees.
  • Poor and unprofessional customer service.

Location / Contact

Rating Stats

4.1

out of 5.0

33 reviews
5.0
10 reviews
4.0
11 reviews
3.0
12 reviews
2.0
44 reviews
1.0

Reviews (110)

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It's Planet Fitness. Good for $10 month no contract. not bad. But not good for more experienced gym goers that need things like a squat rack or dumbbells that weight more than 75lbs. It's a perfect beginner gym

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One of the nicest PF locations I’ve been to. Friendly staff, nice use of space and always clean. The equipment is abundant and never out of order. My only gripe here is not the establishment itself so much as it is the clientele who should be taught how to be more respectful by wiping down the equipment “AFTER” use! Plus I know it’s a no judgement zone but Mr “I’m not a trainer but let me impress chicks by seeming like I know what I’m talking about” please.. give it a rest!

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They just give one coin for the regular chairs. The gym is ok. Clean stuff are nice

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Great place to workout, never had any issues with staff, equipment, or other gym goers. I do however wish that they had a few more free weights like a bench press. And it’d be nice if they had a hack squat machine and a calf raise machine. I’ve never gone during peak hours but it seems like there is a lot of cardio machines that aren’t being used. Could free up some space by removing a few of those

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Best value for the money. Clean, equipment is we'll maintained, helpful staff. Free pizza on 1st Monday of the month.

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Poor customer service with gerenal manager. Willing to let a customer of several years to cancel because they were not willing to over look a one time balance on account. Would not even allow customers to workout in courtesy of a late payment. No empathy was shown no care involved with issue at hand. Bad location poor customer service never deal with planet fitness.

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I absolutely love this gym so far. Particularly the circut area set up and layout of the gym. Employees are very friendly. To be fair i have not met the manager and have only been here a very short time but so far very pleased and so affordable.

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If I could give them 0 stars I would. These thieves always find a way to not let you cancel your membership or they will charge you more than they are already charging, after having my membership fees withdrawn from my bank account for years and no visits, NONE in the last 18 months I finally decided I don't need this membership at the moment so I stopped by to cancel it, it is May 30, 2017 about 2:30 PM and they told me that my membership renews on June 1st and even though I was still 2 days away they still charged me over $40.00. IF I had thought to come back in the near future to this place that has made me 100% sure I will not ever come back to this place, luckily there are more options other than this thieving place. NEVER ever again. SHAME ON THESE PEOPLE

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I had the worst experience ever!! This place is out to rip people off, I had a year membership and once the year contract was up, I contacted in person 30 days prior to provide enough time for PF to cancel my membership, I was told that my membership would be canceled.. Well, the following month the charges showed up again at this time I took my bank statement to prove that the charges were made and the young lady at the front desk told me that I would had to wait another month in order to have my cancellation processed, I told her that if she didn't cancel my membership at that moment I would call their headquarters and I would go to social media to rant about their service practice to avoid potential member from joining this club.. Well, the next day I received a call from the gym telling me that my latest charge was going to be refunded back if I refrain from contacting their HQ & social media.. Case resolved!!

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It's clean, cool, have friendly staff who do their jobs and it's very affordable. It was easy to get myself into a daily routine where I could put fitness as a priority. I'm so pleased to have found this gym!

No reviews yet

Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.1-star.

This business has 110 reviews.

The address is: 1402 W Walnut St, Garland, TX 75042, United States .

The contact number is +1 972-487-5930

This service is listed under Gym .

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