Planet Fitness, located at 1402 W Walnut St in Garland, TX, offers a 24/7 gym experience in the Garland Towne Center. With accessible hours and affordable rates, it strives to cater to a wide range of fitness enthusiasts. The facility boasts essential workout equipment and a friendly staff but has garnered mixed reviews regarding its cleanliness and customer service. Some members appreciate the gym’s value and clean environment, while others have voiced concerns about hidden fees and inconsistent management practices.
Pros:
- 24/7 access provides great flexibility.
- Affordable membership rates.
- Friendly and supportive staff.
- Essential workout equipment available.
- Hydro massage beds and tanning beds included for Black Card members.
- Convenient location in Garland Towne Center.
- Generally clean, with good member hygiene practices.
- Good app integration for gym access.
- Encouraging environment for beginners.
- Plenty of sanitisers available.
Cons:
- Numerous complaints about poor cleanliness.
- Issues with billing and hidden fees.
- Poor and unprofessional customer service.
Location / Contact
- Address: 1402 W Walnut St, Garland, TX 75042, United States
- Phone:+1 972-487-5930
- Website:planetfitness.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 110 reviews.
The address is: 1402 W Walnut St, Garland, TX 75042, United States .
The contact number is +1 972-487-5930
This service is listed under Gym .
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Michael Canales
1 year ago
Customer service at this branch is terrible. The staff are unprofessional. Answering the phone rude. Also they cannot help you cancel your account, neither can the third party company they set up to take payments from your account. They are crooks. Do not pay with auto draft. Do not give this company access to your money.
Joe Tresp
1 year ago
Don't take your kids here! They play a lot of very inappropriate rap music, loudly. Recent renovation and decent equipment. No paper towels in the bathroom, despite having them all over the gym for wiping equipment. No free weight bench press, not a "bro" gym sadly, but the price and the hours are right. They need to clean up the dirty mucic though, I'd be willing to find a more expensive nicer gym over that.
Tianna Ridguard
1 year ago
Gave me a tour after the renovation. Friendly staff. Some machines in the 30 minute circuit needs to be replaced bc they’re shaky.
TrainMan42 Dude
1 year ago
Been going here for several years. Always friendly, but rarely clean. Started going to the PF in Plano instead.
Karla Rosales
1 year ago
Nice, clean, small gym, although the black-card membership is a bit pricey.
Ashley Nelson
1 year ago
Love hate the gym. Always clean. Nice showers and locker rooms. Friendly staff.
Jeffery Miriam
1 year ago
Great gym. Nice atmosphere and very clean. The employees are nice and professional.
Olivia Figueroa
1 year ago
Compared to other locations, this one is always dirty which is super disappointing. Yes I clean my machines before and after but it still feels and looks dirty, I've never seen the staff actually cleaning or wiping/dusting anything compared to locations I now prefer. I love the hours, but feel that I would rather enjoy my workout in a clean facility. Hoping they implement a couple positive changes when it comes to cleanliness.
Nikki “Nikki” Jones
1 year ago
Great gym! Great customer service.
Thompson Du
1 year ago
Clean but definitely needs more space. Not enough dumbbell benches, dumbbells, or smith machines and the weight doesn't get very heavy (dbs only go up to 75 lbs). However, the staff is great and I feel like this a great place to train overall.