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Planet Fitness, located at 1402 W Walnut St in Garland, TX, offers a 24/7 gym experience in the Garland Towne Center. With accessible hours and affordable rates, it strives to cater to a wide range of fitness enthusiasts. The facility boasts essential workout equipment and a friendly staff but has garnered mixed reviews regarding its cleanliness and customer service. Some members appreciate the gym’s value and clean environment, while others have voiced concerns about hidden fees and inconsistent management practices.

Pros:

  • 24/7 access provides great flexibility.
  • Affordable membership rates.
  • Friendly and supportive staff.
  • Essential workout equipment available.
  • Hydro massage beds and tanning beds included for Black Card members.
  • Convenient location in Garland Towne Center.
  • Generally clean, with good member hygiene practices.
  • Good app integration for gym access.
  • Encouraging environment for beginners.
  • Plenty of sanitisers available.

Cons:

  • Numerous complaints about poor cleanliness.
  • Issues with billing and hidden fees.
  • Poor and unprofessional customer service.

Location / Contact

Rating Stats

4.1

out of 5.0

33 reviews
5.0
10 reviews
4.0
11 reviews
3.0
12 reviews
2.0
44 reviews
1.0

Reviews (110)

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Love that PF is 24 hours. Very convenient. Plenty of sanitizers available. They have gone hands free and now the app is used for access. Plenty of machines available and the gym is a good size. Always clean when i have visited. Only wish the showers were bigger. They are on the smaller side.

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Nice place, very clean. Never really very crowded.(EDIT) Don't know why it would be a problem to put signs up reminding people this is a gym and not a cafe lounge. It could be a simple respectful but to the point read such as, "Please do not occupy equipment while playing on your phone" , or "Please respect others use of equipment and don't play on your phone". I look around the gym and I see people everywhere sitting around playing on Facebook and texting with friends. Super annoying!!!

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Nice Gym, i had to come this gym for 1 month because my home gym is closed for some renovations. This gym have all the machines but you must see the crowed meter before you visit. It get packed in the evening and you have to wait for the equipments. Staff always greets you whenever you enter the gym.

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I love this place and the staff are great they keep it clean and they make the guess feel welcome... Great place to workout and the hydro beds are A1.......

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I really stopped by to take a look around because I'm transferring from the Lewisville location. It didn't take long to make my decision. I'm going online to make this location my new home gym location!

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This location has older tanning beds. Stand up wasn't working. Facility was clean but employees were rude. I'll go to a better location next time.

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False advertising this place needs to be reported. On the raido 25 cents down 10.00 each month. I called b4 I went confirmed 25 cents down. My wife goes there 62.00 and cant get any answers ... Colby wont return calls vanessa and beanka are rude... FALSE ADVERTISING. THANKS FOR CORRECTING THIS PROBLEM. 2/ 29/00

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For these two reasons ONLY I will not be renewing my membership with Planet Fitness - on 12/5/2019 around 10am I had entered this location around 10 a.m. to take a shower and to relax! After showering I had approached the front counter needing coins for the massage chair I was greeted by the manager Vanessa, I asked if I could use the massage chair for about 20-30 minutes and she said sure and handed me 1 coin and then I asked how long is this for she said 5 minutes and I then repeat that I wanted to use the massage chair for 20-30 minutes and she okay but you will need to come and get a coin every time it stops. On 11/28/2019 I was publicly JUDGED for using my membership for showering only by a STAFF MEMBER at another location. One of the down sides of RVing full-time and traveling.

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First time to a planet Fitness went to this location to try it out I arrived at the front Desk & ask the lady if i could have workout pass this was my first time here & she told me they don't have passes and to workout for the day it would be $20 I went ahead to ask her about membership she told me about the 2 different packages they offer so I was pretty interested on signing up I grab my I D & Debt Card was ready to start filling out paper work she also wanted my banking information I told her I don't have it with me & I could bring it next time she was eager for me to have my bank info I told her what difference does it make I have my debt card here & now ready to become a member, long story short they lost a potential customer over something I could bring the next day. I went to 24 hour Fitness after planet fitness & they provided me with a 2 day guest pass to try out there facility the treatment was better there.

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Staff is friendly and place is clean and effective. I also enjoy the massage chairs. But I do have one complaint.. there are no comfortable stretching areas. I’m only 5’1” and I don’t fit on their tiny mat that’s too thin it’s painful on my knees. (I could buy and carry around a big yoga mat) but shouldn’t every gym include a designated stretch area?

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.1-star.

This business has 110 reviews.

The address is: 1402 W Walnut St, Garland, TX 75042, United States .

The contact number is +1 972-487-5930

This service is listed under Gym .

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