Planet Fitness

The people on the register are very helpful and friendly. But, its heavily crowded during the evening. There aren’t enough equipments and spaces for people to work out. This is the smallest planet fitness franchise I have ever been to. If you have a option to choose this and another. Go for the other one. There are couple of other things that are missing.

I've been a black card holder at planet fitness for 5 years, today I realized I had left my phone at home and was at the grocery store next door, I needed to call my ride and went to planet fitness and asked to use the phone to call my ride. Although my home gym is a few miles away I use the Garland location often. Today, the manager on duty told me they are not allowed to let anyone use their phones and stood there and stared at me until I walked away, she did not even try to assist me in any way, and as i was exiting thru the doors she says, "have a nice day ," and for me in my situation that sounded condescending , passive aggressive, and mocking. In my opinion, it is common courtesy to let someone use your phone, especially since I'm a planet fitness member and a manager would be expected to be more mature. I walked home. I'm very much considering cancelling my membership because they refused to let people use their phones in an emergency, and the staff was so inhumane and rude. I will be posting my experience on more than one platform.

If I could leave zero stars I would last week I was approached while on the machines by a rude guest I was called a racist name when I went to the front desk a young lady that was nice apologized for her actions. As we were speaking she said she would speak to the manager. A young man named Joel pretending to be the manager addressed the woman who you could see arguing with him. He came back to the desk only to tell me he is pretty sure that she didn’t call me anything racist. Thank God for modern technology. I was on the phone with my airpods and it picked up the entire conversation. Not only did the racism hurt but to have someone at a planet fitness deny it happened. I came back yesterday to speak to a real manager Gabbi asking her to rewind the tape and watch this woman walk up to me she never called me back. This is sad and disappointing in 2022.

Needs to be updated. Equipment is constantly broken. We pay a yearly maintenance fee but something is always broken. Also why am l forced to pay during the summer and have to put up with the teenage crowd. That get to work out for free. When they do work out it's more of a social gathering place for them. These are just a few of issues with this gum

So far nice experience. I started at the Garland location. GM was very professional but I needed a 24-7 location. So I went to another store and signed up. Kaitlyn was friendly and beautiful. Abby was informative and professional. Ashley was supportive and spunky. Great group. Site is immaculately clean and well organized. The equipment is all in good working condition

Signed up a few months ago to try it out.When I heard they were closing down for a few months to remodel I told them I wanted to cancel my membership.I cancelled last week and asked the girl who cancelled for me if I would get charged the $40 annual fee and she clearly said "no", because I was cancelling a week early.I checked today and I got charged the $40. When I called up there they told me they wouldn't refund because it was a FULL week (I cancelled on a Saturday). Except on my cancellation paperwork it says I owe ZERO dollars.Shady billing, like most gyms. Don't trust what they say.It's disappointing too because I would have came back after the remodel, but not now. They get my $40, but they lose years of my membership. Short-sighted company.

This is a great little gym that covers all the bases. Very affordable and the staff is super friendly. It's not a posh gym with Pelatons but they have tanning beds, a water massage beds all included and 24/hr access.

This gym is under construction right now, however, the staff is still as dedicated as ever! ASHLEY is the most professional ever! Give her a promotion, a raise, and a vacation! I always have a great time here. Just one thing, please get hot water in your showers! ❤️

Cons:1. If your water fountain is broken, you should not charge people for water bottles IMO.2. With construction going on, the right thing would be to give members a reduced rate during construction, especially to Black Card Members. Black Card Spa is not usable and some of the other work-out areas are not usable as well. Everyone is more crammed and less equipment available. They will say "Go to another location" We don't live near that location or else we would have already been going there.3. IT IS UNCOMFORABLE HOT. I could not even work out for an hour yesterday because it was just too hot. I don't think it's right for you employees to be in that heat all day either.4. Please know that, even if you sign up during a 0$ enrollment fee, there is still an annual fee that soon follows.Pros:1. Staff is very friendly2. Clean, well the constuction makes it a little more dirty but usually it is pretty clean. Members are pretty good about sanitizing after themselves.3. I actually did hear the alarm go off there once on someone that was being obnoxious..that was pretty funny.

Very busy place but everyone is respectful and nice. Most Planet Fitnesses have rowing machines. Unfortunate that this one doesn’t. Otherwise a solid location.