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Planet Fitness in Belmont, NC, offers a welcoming and clean environment for gym-goers at an affordable price. The facility provides a diverse range of workout equipment, including cardio and resistance machines, and standout amenities such as hydro massage and tanning beds. Many reviews commend the friendly and professional staff, who maintain the gym’s cleanliness and ensure a positive atmosphere.

However, some customers experience frustration with equipment availability and maintenance. Issues with the gym’s membership cancellation process and customer service during these situations are commonly reported. Despite this, Planet Fitness remains a popular choice for many who appreciate its judgment-free zone and varied amenities.

Pros:

  • Friendly and helpful staff
  • Clean and well-maintained facility
  • Affordable membership prices
  • Hydro massage and tanning beds available
  • Diverse range of workout equipment
  • Welcoming and judgment-free environment
  • Convenient operating hours
  • Not overcrowded during off-peak times
  • Great for cardio workouts
  • Positive overall atmosphere

Cons:

  • Difficult membership cancellation process
  • Equipment management issues
  • Inconsistent customer service

Location / Contact

Rating Stats

4.6

out of 5.0

14 reviews
5.0
2 reviews
4.0
10 reviews
3.0
12 reviews
2.0
72 reviews
1.0

Reviews (110)

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I give 3 stars cuz I haven't actually been to those planet fitness but I don't necessarily like planet fitness. Wouldn't be fair to put 1 star if I haven't actually had an experience at this location l.I just don't know why anyone would go to planet fitness. Everyone and there mother gets a membership to planet fitness at the beginning of the year and never actually goes and when they do they aren't actually working out.Just go to a real gym, you know one that's like black, white and gray instead of purple and yellow. You know, one that doesn't serve you pizza and has free weights. If you need planet fitness for a "judgment free zone" then you are a wuss. I've never seen anyone get judged out loud or get into a fight at a real gym.

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The staff at the front the desk was very friendly and very courteous. Nathan made sure we had everything that we needed and that we needed to know and then I went back and asked a question on how to hydro massage work... Nathan was right there with me... and explain how it worked and how long it was stayed on it made sure if we didn't need anything else before he left

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Most of the time l go in there the equipment is always available. I have my favorite machines. Those are always sitting there waiting for me. The other patrons are respectful and the staff is pleasant. They are willing to help if you need assistance.

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This is one of the good ones! Clean. ADA compliant. Professional staff behavior. Lots of equipment. Tons of parking.Only con: Shower water gets hot every time someone flushes.

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Meredith the personal trainer is AWESOME! Friendly, positive attitude, great communication, and encouraging. She makes my visits worth going too.

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Love going there, this PT is great! Usually whenever I go everything is clean and people clean up after themselves. Lots of variety of equipment so your workouts are never boring.

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Great prices. The problem there is that when you charge only $10 a month, almost anyone can walk in and often, anyone does: Most members are quite Pleasant, but up until the covid-19 shutdown, the establishment was often crowded, leading to Occasionally difficult encounters with some patrons who seem to feel that the rules don't apply to them: Occupying equipment even while resting is a typical example. During the multiple daily "rush hours," there were simply not enough standing/fixed or even free weights to allow for that. As of September 7th, 2020, the new interpretation of the rule seems to be that members utilizing free weights can have them in their area for as long as they want. Others ... stand aside and wait.... for as long as it takes.The management and Staff I have queried will not intervene to enforce their own regulations. Why have rules when cooperation with them is only voluntary?! Here's a fix: enforce the club rules and install some inexpensive seats where people can sit near the equipment, while resting. Perhaps even a few signs requesting customers to not set up housekeeping on the equipment during large rest breaks would also be appropriate.LOUD, so-called "music" supplied by MTV. Only, most of the club members aren't 15 to 18 and are far too sophisticated for this kind of offering. Probably that accounts for the wide use of (noise cancelling and other) headsets. Stated another way, imagine imposing my classical music at 40 decibels on the entire crowd. Perhaps management would benefit from looking around and noting how few people actually EVER view the MTV screens. At least Clifford, our former PF's great manager, saw fit to turn the volume down a bit.And no assault upon the senses would be complete until they added those silly puns like "cleansiderate" and the outrageous silver, purple, yellow, and gray schemes to the mix.It's probably not that difficult to run a Fitness club once you have invested in the great facilities, the generally pleasant staff who keep the place spotless and the top notch equipment Planet Fitness has. The company just seems to have chosen the hard way out by screwing up the easy stuff.A well-earned 3 star minus.

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Always very clean, nice staff, and not usually overly busy. However, I truly wish if now that the mask mandate has been relaxed that we could have the 24 hour option all week and not just a few days. I work night shift 6pm-6am and so the early closing and semi-early opening at 7am is really annoying considering I’m still paying the same amount of money monthly as I was last year when I could go to the gym at midnight every night. Either open back up 24 hours all week or reduce the member fee. I know it’s been a long road with covid, but if we are not requiring a mask (even though I’m still wearing one) then why are we still running based off “covid hours”. No masks = no covid hours. Love the location and the gym. Just want more available.

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Exercise alone is not effective as per a research study. So PF is best place to exercise with none judgmental people. Unique environment in which anyone can be comfortable. An exceptional value, high quality experience, friendly and helpful staff, judgement free zone, open for 24 hours. Planet Fitness is worth it if you're looking for convenient place to get in some cardio workouts, lose some calories, lose some weight for short or long term or strength muscles and from starting to use basic resistance machines to advance machines.

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I joined online and at my first visit the gentleman working there was very helpful. He made sure to mention every thing from the tanning bed to the massage table and chairs. He offered a tour and answered every question I had.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.6-star.

This business has 110 reviews.

The address is: 602 Park St, Belmont, NC 28012, United States .

The contact number is +1 704-461-8490

This service is listed under Gym .

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