Planet Fitness in Gastonia, NC, is a modern, spacious gym known for its exceptional cleanliness and friendly staff. It offers a variety of up-to-date equipment and maintains a welcoming, judgment-free environment. Members appreciate the professional, courteous staff who ensure the facility is well-kept and provide a supportive atmosphere for both beginners and seasoned gym-goers. The gym includes amenities like hydro massage beds and tanning beds, adding extra value to your membership.
Despite its many benefits, some members have noted issues with customer service and billing errors. However, overall, Planet Fitness remains a highly-recommended choice for maintaining your fitness journey.
Pros:
- Friendly and helpful staff
- Exceptionally clean facility
- Well-maintained and updated equipment
- Variety of machines with minimal waiting time
- Affordable membership
- Judgment-free environment
- Convenient location
- Amenities like hydro massage beds and tanning beds
- Not overly crowded
- Professional and courteous customer service
Cons:
- Not open 24 hours
- Some reported billing issues
- Occasional poor customer service experiences
Location / Contact
- Address: 1751 Neal Hawkins Rd, Gastonia, NC 28056, United States
- Phone:+1 704-869-2001
- Website:planetfitness.com
Rating Stats
Reviews (111)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.7-star.
This business has 111 reviews.
The address is: 1751 Neal Hawkins Rd, Gastonia, NC 28056, United States .
The contact number is +1 704-869-2001
This service is listed under Gym .
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Chef Monica
10 months ago
I’m immensely grateful for the outstanding service at Planet Fitness, Neal Hawkins location. The staff’s professionalism and friendliness are remarkable. Clean facilities, well-stocked supplies, and a diverse clientele make it a top choice for me. 5 stars!
Ally April
10 months ago
I LOVE THIS GYM. Best of everything, friendly staff, good equipment and super clean. This location will always be my favorite. If you want to try out a planet fitness location, go to this one!! You won’t be disappointed:)
John Costner : The Reading Cipher
10 months ago
I love this place love the atmosphere the customer service my favorite is Josiah and Amanda they're very helpful and knowledgeable about the services there and very hospitable they have the total body enhancement and if you have never experienced it especially if you're trying to lose weight or if you're just trying to repair I promise you give it a shot and drink lots of water and moisturize after, I promise you'll notice how good you feel for the next couple of days
Adam Oliphant
10 months ago
👍: Great compared to a lot of other PF, very clean, very nice staff, newer equipment👎: Not open 24 hours …
Debra Payne
11 months ago
The staff were very helpful....the facility was clean!
T
11 months ago
I came in to speak with your General Manager on yesterday. It would be beneficial if you could make contact with me as I did ask to speak to the franchise owner.
Sorsha Mooncake
11 months ago
"Judgememt free zone.""No critics."Literally the only gym in existence where you can pull an alarm to judge and publicly shame and humiliate someone.Hypocrite scumbågs, absolutely the worst.Canceled membership well before the next month's billing, oh but we'll charge you one more time. Why? That's just the way they do it. "They." It's not "we" when it's something immoral and unpleasant then?So they're hypocrites and thieves!
Leslie Wyatt
11 months ago
It's got a nice layout with some great machines. It's very different from Belmont, although Belmont is nice, too!
Tavias Jackson
11 months ago
Nice environment
Jarrett Pierce
11 months ago
Not busy at all wish they had a couple more free weight machines.