Planet Fitness located at 214 B Southland Mall, Hayward, CA, offers a clean, spacious, and well-organized environment for gym-goers of all levels. The staff is friendly and active, ensuring members receive a warm welcome. Despite being in a basement with no natural lighting, the gym is spacious with a wide variety of equipment. However, issues like poor air circulation, some outdated equipment, and challenges in membership cancellation have been noted.
While mostly great for beginners, with an excellent cost-to-service ratio, peak hours can see significant crowding. Accessibility features such as an elevator and specific amenities for Black Card members add to its appeal, but prospective members should be aware of variable operating hours and occasional customer service issues.
Pros:
- Clean and spacious environment
- Friendly and active staff
- Wide variety of equipment
- Affordable membership plans
- Handicap accessible with elevators
- Great for beginners
- Ample parking space
- Excellent massage chairs and beds
- Good atmosphere and music
- Open 24 hours on weekdays
Cons:
- Crowded during peak hours
- Issues with air circulation and humidity
- Challenging membership cancellation process
Location / Contact
- Address: 214 B Southland Mall, Hayward, CA 94545, United States
- Phone:+1 510-264-1800
- Website:planetfitness.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.2-star.
This business has 120 reviews.
The address is: 214 B Southland Mall, Hayward, CA 94545, United States .
The contact number is +1 510-264-1800
This service is listed under Gym .
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Vee Druga
3 years ago
Great value for the cost. The gym is big, has lots of equipment, and always clean. Crowds have been low while they were reopened and they’re taking measures to reduce the risk of spreading covid. Masks are required at all times in the building and two of every three cardio machines are closed. Cleaning solution and hand sanitizer are available throughout the building, as always. Per the recent state order, they will be closing down today (11/17/2020) at 8pm until further notice.
Mo ses
4 years ago
Just transferred to this gym and Amy, the branch manager, reprimanded me for moving the back extension machine to do weighted bacm extension (something I've done at every other location across the nation since there is not proper deadliftng equipment) needless to say I'm transferring to a different branch since I cant work on keeping my posterior chain strong at this location.
Ale Menra
4 years ago
Li was very polite and helpful regarding my billing questions. Very great customer service. The best I have encountered at this gym. Thanks Li!
William Pulido
4 years ago
I just finished my workout and I try to buy a bottle of water and I want to pay cash and they didn't take it. I couldn't get a bottle of water because I didn't have a card, I been with planet for 3 years but next week I'm going with 24 hours. They do take cash..
Ervin Thompson
4 years ago
Simply put The BEST GYM in the country!You won't find a better deal anywhere. You won't find a better priced gym. You won't find a cleaner gym. You won't find a place that is even remotely meticulously kept as Planet Fitness....too just won't...
Laurie Costa
4 years ago
Nice gym and reasonable prices. Members can bring a guest. Variety of machines to help work specific muscles. Staff has been friendly and helpful. Facility always appears clean.
A Plane Villager
4 years ago
signed up for 1 year membership at this location and wanted to cancel it, but the manager and staff made it impossible. made calls and left msg several times, but never get response back. highly recommend to stay away from this gym.
Bernard Cardenas
4 years ago
Great gym, inexpensive monthly fees. Early mornings is the best time to work out without the crowds. Staff is nice. Make new friends! Come and join!!!
Matt Falcon
4 years ago
Nice place, but they need to install fans and get the AC fixed!edit: re: "tell a manager"... Are you seriously telling me to come in and "let me talk to your manager" some poor desk worker?! Y'all already are responding on PFs behalf, you're on the inside already, take it to management yourself! -1 star.
Nicola Cohen
4 years ago
A good place to work out. Lots of parking which is good. Bigger location than the Oakland one but very very crowded. Hard to get spots on a lot of the machine especially the ab section. Very reasonable pricing which is great.