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Planet Fitness located at 214 B Southland Mall, Hayward, CA, offers a clean, spacious, and well-organized environment for gym-goers of all levels. The staff is friendly and active, ensuring members receive a warm welcome. Despite being in a basement with no natural lighting, the gym is spacious with a wide variety of equipment. However, issues like poor air circulation, some outdated equipment, and challenges in membership cancellation have been noted.

While mostly great for beginners, with an excellent cost-to-service ratio, peak hours can see significant crowding. Accessibility features such as an elevator and specific amenities for Black Card members add to its appeal, but prospective members should be aware of variable operating hours and occasional customer service issues.

Pros:

  • Clean and spacious environment
  • Friendly and active staff
  • Wide variety of equipment
  • Affordable membership plans
  • Handicap accessible with elevators
  • Great for beginners
  • Ample parking space
  • Excellent massage chairs and beds
  • Good atmosphere and music
  • Open 24 hours on weekdays

Cons:

  • Crowded during peak hours
  • Issues with air circulation and humidity
  • Challenging membership cancellation process

Location / Contact

Rating Stats

4.2

out of 5.0

23 reviews
5.0
5 reviews
4.0
12 reviews
3.0
21 reviews
2.0
59 reviews
1.0

Reviews (120)

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Super Clean and Organized 10 out of 10.

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I’m had an assignment here for 4 months. Let me just say this gym is AMAZING. The staff here are EXCELLENT. They are very kind, respectful and they keep the gym very clean. I’ve never had any big issues here and the people that workout here are very respectful as well. This gym does get pretty busy around 3-8 pm. That’s just how it is. I actually had a 24 hour membership but this PF gym surpassed any of them by a mile. This PF has multiple squat machines which is very important for me. 10/10 gym!!!

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Honestly tho place is okay. The air circulation is really bad and tends to get super hot and humid down there. The staff are pretty friendly, overall the gym is in good condition. But this gym would definitely be for the beginners to gym and workouts.

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People take pictures and videos in the rest rooms when others are changing, taking a shower, etc. There is no privacy in the locker rooms and Planet Fitness is not stopping this horrible behavior.

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Over Crowded.!!! Customers don't wipe down machines after use. Ab curcuit has been out of commission for 3 months. I canceled my membership. No. Thanks!

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Nice gym, becareful at night

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Always dirty , informed mgm about the mirrors and dust and hairs flying around 3 times and still haven’t cleaned.

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Gotta agree that less machines is a bad thing like the previous review. Also, can staff adjust the cable machines? The left to right bias of some machines have me work out one side of the body more than the other. It's a simple 10 minute fix that should be done regularly. I have had membership for the past 2 years and this is one of the cons of the gym.

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The Staff is fine.. The new layout and lack of new machine and how many members is the issue. It's ALWAYS BUSY don't even bother to go from 5 PMto 8:30PM You have 5 smith machines and people who hog it for an hour. That's not so much the issue you have space for 5 more smith machines just get more machines. The gym is always packed and about 1/2 the members clean up after themselves the other 1/2 Don't. It's way to busy at this location they have 2 many members and not enough lifting machines to support that. They have enough cardio machines but PF isn't about lifting so it won't change or matter what I say.

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Way to many members at this location it's always packed.They have space for more machines but won't add them.More machines for lifting weights add more SMITH MACHINESYou guys have SO MANY members add more machines it's simple.WE WANT MORE MACHINES!!!! AT LEAST 3 more SMITH machines are needed

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.2-star.

This business has 120 reviews.

The address is: 214 B Southland Mall, Hayward, CA 94545, United States .

The contact number is +1 510-264-1800

This service is listed under Gym .

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