Planet Fitness in Jacksonville, NC is located at the New River Shopping Center and offers 24/7 access to its clean and spacious facility. Patrons can enjoy a variety of workout equipment, including treadmills, bikes, and weight machines, alongside special amenities like massage chairs, hydro beds, and tanning beds. The staff is highly praised for their friendliness and professionalism, contributing to a welcoming and supportive environment for both beginners and experienced gym-goers.
However, some members have reported negative experiences with membership cancellation policies and inconsistent quality of customer service. While Planet Fitness emphasizes a judgment-free zone, the gym may not cater well to highly experienced weightlifters due to limited free weights and specialized equipment.
Pros:
- Open 24/7 for convenience
- Clean and well-maintained facility
- Friendly and helpful staff
- Variety of workout equipment
- Affordable membership rates
- Judgment-free environment
- Massage chairs and hydro beds available
- Special amenities like tanning beds
- Spacious with plenty of machines
- Helpful trainers and classes
Cons:
- Inconsistent enforcement of policies
- Complicated membership cancellation process
- Limited free weights and specialized equipment
Location / Contact
- Address: 1231 Hargett St, Jacksonville, NC 28540
- Phone:(910) 320-8648
- Website:planetfitness.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.5-star.
This business has 120 reviews.
The address is: 1231 Hargett St, Jacksonville, NC 28540 .
The contact number is (910) 320-8648
This service is listed under Gym .
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christina king
9 months ago
Y’all be careful at this Gym they got some VERY VERY did i say VERY questionable hires on their morning cleaning crew.
Rafael Cepeda
9 months ago
My wife Treasure is always leaving the gym parched never a gym worker on the counter to offer a room temperature Bev.
Todd Rogers
9 months ago
I have worked out at four different locations since March and the staff at this location sets a standard that the others should follow. An indicator of very good management!
Kathy Thompson
10 months ago
Clean gym, friendly staff. As someone with a fear of gyms, I 100/10 recommend this Planet Fitness location.
Tanya Foreman
10 months ago
Planet Fitness-Jacksonville, NC in New River is always clean and the employees are very nice and helpful.
Tom Allred
10 months ago
It's a reliable, nationwide gym. Don't bring anything in to use, such as a jump rope, and you'll be fine. Observe the rules against loud noises.
Virgil Flint IV
10 months ago
Awesome gym, missing some more specialized equipment/free weights. Great gym for beginners, but might have to switch gyms after a couple years to do something I like more in depth (squats, body building, body sculpting, power lifting, etc.)
Donald Jarmon
10 months ago
Amazing workout! The staff is too notch, the facility is clean, and the abundance of options for each station to work out and target is second to none. Definitely coming back!!!
Bryan Grosvenor
10 months ago
As far as my experience at the Hargett Street location in Jacksonville NC... it has been good thus far! The area outside the club (meaning the merchant and shared parking lot) is lacking in cleanliness as it is a bit run down but that has nothing to do with the club itself. I spoke at length with Darius Blanding and was pleasantly surprised with his professionalism and pride for his facility. I must add that through this conversation I learned more from him than i did at any other location I've gone to. The staff is experienced and friendly as well as professional. The blackcard area equipment could use some updating but the staff is always working on maintaining its functionality for the members use. I especially appreciate the red-light therapy as it is a part of my recovery process from a traumatic brain injury! It's availability is why I sought out this location. It's an imperative part of my recovery process. Thank you Darius for taking nearly 45 minutes to discuss how the club operates and how to navigate the app for future training sessions/ scheduled classes. We'll both be coming to this location more frequently!
Patricia Norman
10 months ago
The employees are helpful and friendly.This establishment is clean and offers cleaning solutions for the equipment.I love that they also added a new location to our area. It is inviting and I feel safe!!