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Planet Fitness in Jacksonville, NC is located at the New River Shopping Center and offers 24/7 access to its clean and spacious facility. Patrons can enjoy a variety of workout equipment, including treadmills, bikes, and weight machines, alongside special amenities like massage chairs, hydro beds, and tanning beds. The staff is highly praised for their friendliness and professionalism, contributing to a welcoming and supportive environment for both beginners and experienced gym-goers.

However, some members have reported negative experiences with membership cancellation policies and inconsistent quality of customer service. While Planet Fitness emphasizes a judgment-free zone, the gym may not cater well to highly experienced weightlifters due to limited free weights and specialized equipment.

Pros:

  • Open 24/7 for convenience
  • Clean and well-maintained facility
  • Friendly and helpful staff
  • Variety of workout equipment
  • Affordable membership rates
  • Judgment-free environment
  • Massage chairs and hydro beds available
  • Special amenities like tanning beds
  • Spacious with plenty of machines
  • Helpful trainers and classes

Cons:

  • Inconsistent enforcement of policies
  • Complicated membership cancellation process
  • Limited free weights and specialized equipment

Location / Contact

Rating Stats

4.5

out of 5.0

18 reviews
5.0
8 reviews
4.0
5 reviews
3.0
17 reviews
2.0
72 reviews
1.0

Reviews (120)

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Best time to go is in the mornings between 9 - 11 am. Hardly anybody in there. The place is always clean, equipment is easily accessible, and the staff is friendly.

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I met with Darius for my own workout plan and he informed me on all of the different classes they offer. He was very knowledgeable and super friendly! I definitely recommend seeing him and going to his classes!

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I returned to Planet Fitness after they upgraded. This gym is good as long as you don’t need a shower. I’ve experienced ice cold showers due to their hot water heater not on and dirty showers. 3 days in a row with the same trash in the shower. I would think in this Covid world cleaning would be a priority.

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Very spacious, and one of the cleanest PF I've been to (from upstate New York). Enjoyed how many mirrors there were and how open the dumbbell section is

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Great staff. Equipment is in good shape. Temperature is great. Gets really crowded but it's par for the course considering the area and only one. I would recommend

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Been lied to, 3 different times. 1st time my 16 year old can work out by themself no special signature required(as long as they are older than 14). 2nd time need signature, but once signature is on file they can come work out by themselves. 3rd NOPE, can not work out with out an adult present. I WILL be canceling this membership for sure! ALL Planet Fitness Employees should know the rules, the same rules. 3 different employees, 3 totally different rules!!!

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Update 2:My membership was revoked!After attempting to bring a concern to the management team Ms. Long (the Club Manager) initiated an action to revoke my membership for bringing the request to space out the machines. I contacted the local health department to see if my concerns were valid. Then a few weeks passed as I was out of town only to come back to a revoked membership. Viewing this as retaliation I have requested the POC for the conflict management team to log a formal complaint. My original concern was the spacing of the machines before another person was injured which remains a concern as well as poor business practices and a harmful workplace.Update:Pf I did attempt to talk to the management there, specifically Mariah Long who told me flat out nope while folding her blanket after what appeared that she was sleeping on the couch in the office.On 31 December I was told by staff members that they would not be able to spread the machines out because the pallet jack was broken. Previously staff members moved the machines by hand and one was injured.Original Review:I was hoping that higher management could engage before someone else is injured and we can social distance to prevent the spread of Covid.Can we spread out the smith machines. I feel like someone is always touching me when I lift. Thanks MariahThank you

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The overnight staff is so awesome. My crew and I are blessed to be greeted by Shawn and Jose in the early morning, because they're so friendly and welcoming, even when you take into consideration that they're at the end of their day.

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Management does not care about its employees or the members health. I personally know two employees that were denied the ability to leave while feeling under the weather. One ended up having COVID and the other had issues I will not disclose as to not invade their privacy. I also know of members who have requested the machines be spaced out and they were ignored and ended up being terminated due to vandalism as they wrote on the mirror to please spread out equipment with a dry erase marker since their request itself was ignored. Employees and members are all great but the management needs an eye opening. Those two employees could have had serious complications due to their medical issues. For a management to not let employees leave who have COVID like symptoms is absolutely shameful. If that would have been me a law suit would have been filed.

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Just started going back and the staff is very welcoming and encouragingThe whole vibe here is amazing 👏 …

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.5-star.

This business has 120 reviews.

The address is: 1231 Hargett St, Jacksonville, NC 28540 .

The contact number is (910) 320-8648

This service is listed under Gym .

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