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Life Time at Alpharetta offers a comprehensive fitness experience with some outstanding facilities. Members praise its clean and well-maintained environment, including indoor and outdoor pools, spas, and a variety of group classes that cater to all fitness levels. The gym also features a childcare center and activities for families, making it a convenient option for parents. Despite these positives, several reviews highlight concerns over customer service, cleanliness during peak hours, and billing practices.

While the gym receives high marks for its amenities, including rock climbing walls and multiple courts for sports, complaints about unfriendly staff and improper handling of membership cancellations persist. Whether you are a fitness enthusiast or a parent looking for a family-friendly gym, Life Time Alpharetta provides many benefits, but it's essential to be aware of the potential pitfalls.

Pros:

  • Wide range of high-quality amenities.
  • Clean and well-maintained pools and spa.
  • Variety of classes and fitness programs.
  • Childcare facilities and family activities.
  • Friendly and professional staff for the most part.
  • Good equipment availability, even during peak times.
  • Excellent customer service and support from some personnel.
  • Plenty of parking spaces.
  • Nice dining options and healthy snacks.
  • Great vibe and motivation from fitness instructors.

Cons:

  • Poor customer service from some staff members.
  • Billing issues reported by multiple members.
  • Cleanliness can be an issue during peak hours.

Location / Contact

Rating Stats

3.7

out of 5.0

44 reviews
5.0
14 reviews
4.0
9 reviews
3.0
14 reviews
2.0
39 reviews
1.0

Reviews (120)

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This place is a terribly overpriced scam. I go between 2 cities, when I signed up the saleswoman lied to me and told me there would be other gyms in my area. There were other lifetime gyms, if I paid ANOTHER $80 per month.I tried using my free "lifetime bucks" at the spa, and they tricked me into paying for it with real money! I had to cancel the charge on my credit card because they wouldn't give me a refund.Stay far away from this place, they will lie to you, and they will scam you!

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It’s a good place to work out but if you are planning to spend a quality day with the family this isn’t the place.Here are the few things we noticed:It’s dirty compared to other lifetimes I have been to in different locations. It will show once you go for a club tour. Also this only applies to people who actually keep their place very neat and clean so if you are messy then lifetime will feel super clean to you.Weights all over the floor. Towels, clothes, plastic bags all over the floor in the locker room.Showers have black mold growing and showers leak.Floor are always wet and nasty with hair and other gunk on the floor.There are some guys in the locker room who are like predators when you are changing or taking a shower they look at you and act like they are waiting for an empty shower or drying their hair. Multiple people have complained about this before in locker room. We stopped using the locker room.Other Night my wife and I came to gym late at night and it wasn’t busy. We used the family locker room and upon our return to the family locker room we saw two people in the bathroom and it clearly looked like they were having sex from the glass shadow. I told my wife that it looks like someone is having sex and sure was. The door opens up and guess what who comes out the FRONT DESK GIRL with another guy acting like nothing was happening. I’m sure she wasn’t cleaning the bathroom with him while bathroom being locked late at night.Also stay away from their trainers they are nothing but ripping money off of you. They are always looking for a new HUNT and just approach them out of nowhere telling them they can lose weight much faster if they sign up but won’t give any guarantees besides the time they are training you. Also some of these trainers take advantage of their women clients by touching them physically acting like they are playing around but it clearly shows that client is uncomfortable. It’s messed up.Don’t waste your time and money.

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Emily and the member services team are awesome! They have been so understanding and helpful with putting my account on medical freeze after I had a baby. There was actually an issue with my account where I was still charged during this time and they quickly refunded my account with no hassle. Me and my new little one will be Life Time members for life (pun intended haha). Thank you Life Time!!! ❤️

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Nasty. Old out dated equipment. Out of order signs. Rude trainers. This gym was completely average. The showers have this clear tile kinda sorta opaque but not really. No toilet paper in bathroom stall. Bathroom stall peep show, lock missing and taped hole. Nasty. The lockers require keys only for the ladies locker room. Equipment was older versions for the most part no tv screens. Staff congregating amongst themselves but not friendly to patrons. It was disappointing at best. Sandy Springs location is a little better but not worth the cost. Needless to say I am looking for a new gym.

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I have been a member since the gym opened. I mainly do the group fitness classes. The cost has really skyrocketed over the years. (Faster than inflation rate) We used to have a family membership, but my husband, son and daughter left to join more economical gyms Their memberships combined are still less than my one membership at LT. If my employer didn’t offer a $50/month reimbursement for a fitness membership, I would have to depart as well. Not worth the bang for the buck, as they say. They really should at least offer better rates for college students.

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After written and verbal requests they have refused to cancel my membership. It's hard to recommend signing up if there is no way to cancel the membership.The facilities themselves, especially the Alpharetta location, are sub-par. While there is enough equipment even at busy times, mold grows in the showers with no attempts by LT to clean it, and there are frequently no towels.The advertise a resort-style experience, but the reality is far from it and your money is better spend at Planet Fitness, LA Fitness, or other similar competitors.

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I have to revise my review: The place has gotten very crowded. It seems nobody re-racks their weights in the free weights area and it's not kept very clean. It takes a LONG time to get equipment repaired. Too many employees walking around not picking up weights or cleaning. Some spin classes are good, some are super lame. It's definitely gone downhill in the last year or two. Not thrilled, and it's not cheap.UPDATE: they've done a much better job in cleaning out the lockers.

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I came here at 4/12 and 4/13 door was locked I waited your site almost 20 min. I thought this gym 24 hours. I am really disappointed

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I did a 7 day trial so my experience with the billing issues everyone else has had is non-existent. Speaking strictly on the gym, I would say this gym is no where near worth the cost per month. ($79.99 for 1 adult over 26 years old.) they have a lot of equipment, but the majority of the weight lifting equipment is old, and rusty. The gym was not clean during my 7 days there. I was not impressed. For the money they charge the equipment should be top of the line and in tip top shape. The gym should be clean enough to eat off the floor, for what they charge. Save yourself some money and join Onelife off Crabapple rd. Clean, top of the line equipment, and much cheaper.

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If you're searching for a fancy, upper-scale, large gym or fitness center with a wide range of offerings, this place has quite a bit going for it and is virtually impossible to beat in the Alpharetta area. Awesome pools, gyms, climbing walls, racket ball courts, the works! Their fitness classes are second to none. Huge number of classes offered with a wide range of workout options, including cycling.I wish they would update some of their workout equipment. I would also suggest they not charge members when they discontinue their memberships. I understand an agreement is signed with specific stipulations. However, irrespective of the agreement, people shouldn't be charged a cent for leaving. I truly don't understand why the club needs a 30 day notice. Anything less and you'll be charged another month of membership. Guessing it's to give them time to keep you around. Life Time, please professionalize and improve this part of your operations. Your 'salesperson' who tried to keep me around was too slick and smooth talking. A real pro, but not in a good way.Other than that, I really loved this club. It's superb and I highly recommend it. I was one of the first people to join, before they even built it, when they were selling memberships in the adjacent building. Thanks!

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.7-star.

This business has 120 reviews.

The address is: 855 North Point Pkwy, Alpharetta, GA 30005, United States .

The contact number is +1 770-664-9696

This service is listed under Gym .

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