Genesis Health Clubs - KC Racquet Club offers a comprehensive fitness experience in Merriam, KS. The facility is equipped with a wide range of weights and machines, catering to all types of training. Many members appreciate the friendly and professional staff, including Tyler and Ryan, who consistently provide excellent customer service. The gym is noted for its cleanliness, and the available classes enhance the membership offering. Additional amenities such as smoothies from the bar and a welcoming community make this gym a standout.
However, some members have experienced issues with service quality and management, particularly regarding billing and customer support. Security may also be a concern, with reports of car break-ins in the parking lot. Despite these drawbacks, the majority of reviews highlight the positive environment and facilities.
Pros:
- Wide range of equipment
- Friendly and knowledgeable staff
- Clean and well-maintained facility
- Variety of classes included with membership
- Great community atmosphere
- Excellent smoothies and bar service
- Convenient location
- Professional and helpful trainers
- Frequent positive interactions with Tyler and Ryan
Cons:
- Service quality issues with specific front desk staff
- Security concerns in the parking lot
- Problems with billing and contract management
Location / Contact
- Address: 6501 E Frontage Rd, Merriam, KS 66202, United States
- Phone:+1 913-722-2001
- Email:[email protected]
- Website:genesishealthclubs.com
Rating Stats
Reviews (74)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 74 reviews.
The address is: 6501 E Frontage Rd, Merriam, KS 66202, United States .
The contact number is +1 913-722-2001
This service is listed under Gym .
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Chris La Mar
8 months ago
Great facility. Everything is super clean. Wide variety of equipment. Very accommodating for anyone to get a great workout. Friendly members and very friendly staff. Shout out to Ryan, the GM, who helped get me set up.
SecondGear Society
8 months ago
How could you not give this gym 5 stars!First thing first, Tyler the assistant manager is the real deal. Helped me get signed up for a free trial right after i moved here with no hesitation. The locker rooms are well sanitized, and kinda reminds me of something for Quarry pines(golf course) locker room, also you can’t get mad about the equipment, there’s so much of everything you don’t ever have to wait for a machine. Finally the whole staff is filed with great people who are friendly which is hard to come by unless you’re from the south.
jaidra green
8 months ago
i love this gym, the kids club is great. i feel like it’s really improved since they got new staff and my kids love going. i will say the ONE thing i can’t stand is the parking. people park in fire lanes constantly or park practically in the middle of the road and it’s obnoxious bc nothing has ever been done about it. one of the managers parks right up front in the fire lane with his lifted truck, hopefully there’s never an emergency when he’s there 🤷🏼♀️ other than that, i love it and the staff!! the people that work out there are welcoming as well.
Alyssa Wiegers
8 months ago
I had a wonderful experience at Genesis! Everyone was super welcoming and the facilities were super clean. Gage was super helpful at the front desk and made everything really easy! I’m excited to come back! Also Anne who works in the Kids Club seems super sweet! Overall great experience if I could give more than 5 stars I would 🤩🏴☠️ …
Troy Johnston
11 months ago
Very friendly staff. Plenty of equipment with nice locker rooms. It’s a great place to workout!
Siobhan Gormley
11 months ago
Such an awesome gym!! Everyone is so friendly. It is super clean! Tyler was so helpful answering all my questions and being so professional! 10/10 would recommend and ask for Tyler!
Dennis Torrey
11 months ago
Wow what a GREAT gym with all the right equipment and so very clean. The icing on the cake however was the staff, especially Tyler G. He was very professional, polite, and knowledgeable in helping me get these old aching joints going again.
Karik Elliott
11 months ago
This gym is an incredible gym and has state-of-the-art facilities. If you ever need any help, ask for Tyler. He is super friendly and very helpful.
Gorm Fam
11 months ago
Great Facility!! Assistant Manager Tyler definitely part of the WOW factor!!All around A1 Customer Service.
Jackson Reeves
11 months ago
Tyler is too helpful!! Nice facility with tons of equipment. Always clean and helpful staff. 5 star every time