Genesis Health Clubs - KC Racquet Club offers a comprehensive fitness experience in Merriam, KS. The facility is equipped with a wide range of weights and machines, catering to all types of training. Many members appreciate the friendly and professional staff, including Tyler and Ryan, who consistently provide excellent customer service. The gym is noted for its cleanliness, and the available classes enhance the membership offering. Additional amenities such as smoothies from the bar and a welcoming community make this gym a standout.
However, some members have experienced issues with service quality and management, particularly regarding billing and customer support. Security may also be a concern, with reports of car break-ins in the parking lot. Despite these drawbacks, the majority of reviews highlight the positive environment and facilities.
Pros:
- Wide range of equipment
- Friendly and knowledgeable staff
- Clean and well-maintained facility
- Variety of classes included with membership
- Great community atmosphere
- Excellent smoothies and bar service
- Convenient location
- Professional and helpful trainers
- Frequent positive interactions with Tyler and Ryan
Cons:
- Service quality issues with specific front desk staff
- Security concerns in the parking lot
- Problems with billing and contract management
Location / Contact
- Address: 6501 E Frontage Rd, Merriam, KS 66202, United States
- Phone:+1 913-722-2001
- Email:[email protected]
- Website:genesishealthclubs.com
Rating Stats
Reviews (74)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 74 reviews.
The address is: 6501 E Frontage Rd, Merriam, KS 66202, United States .
The contact number is +1 913-722-2001
This service is listed under Gym .
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Brandon Parsons
2 years ago
Over priced for the quality of the gym. Limited hours and equipment. Locker room was always a mess (if you need a towel just grab one off the ground!) and a day pass is almost as much as other gym memberships at 25 dollars. The only reason I gave 2 stars is because Tyler is a homie
Chico Blue3
2 years ago
Best Gym I’ve been too!!!Ever since switching to this gym I’ve never felt better than ever, the facility is always clean the staff is amazing and all the machine’s in the world, if you are thinking of getting a membership hit up my boy Tyler the assistant manager ❗️
Enrique
2 years ago
Staff showed nothing but professionalism and respect. Environment is clean and well maintained. Shoutout to their assistant manager Tyler for putting me on!
Capital City Goofball
2 years ago
A truly awful gym. The equipment isn’t bad but the clientele is horrendous. No rules are enforced so if you don’t mind waiting behind people recording their workouts for TIK TOK while taking up four pieces of equipment then this gym is for you. At night it’s worse. Three year old kids running around the workout floor while the one person at the front desk plays on his phone.
Connor S
2 years ago
I have been at this club for about a year now, having made multiple memberships traveling back and forth from college. Ryan helped me with my newest membership and was a joy to work with. He helped us get an incredible rate and I have zero complaints with how the process went. Came in to get the membership and was working out in less than 15 minutes. Definitely ask for Ryan if you’re interested in joining.
Jeff Woodyard
2 years ago
Great GYM! Plenty of equipment. Manger Tyler was a big help!
J Day
2 years ago
Love this gym great equipment clean and friendly staff and people!!!
Matt Vaughan
2 years ago
The tennis staff is great. BUT, the billing office is horrendous. We were longtime customers, spending thousands on tennis lessons. In the middle of the academic year we were told to sign a contract, which increased our monthly cost. When we cancelled in the springtime (due to state regulations about lessons during the tennis season in high schools), we were told to drive to the club and sign cancellation paperwork in-person. Six weeks later the club called me back, with a demand for an additional monthly payment to cancel the contract. The staff was not clear about its contract expectations, and none of the staff attempted to retain us as customers. Pretty sad.
Seth Crowl
2 years ago
Great gym, Great equipment and a Great environment!! It does get pretty busy in there but there is plenty of equipment for everyone to get a great workout. Tyler was a big help and made checking in very simple.
Melissa McGuire
2 years ago
Love this gym. Very clean and it has everything I need to get ready for work after my workout.