Genesis Health Clubs - KC Racquet Club offers a comprehensive fitness experience in Merriam, KS. The facility is equipped with a wide range of weights and machines, catering to all types of training. Many members appreciate the friendly and professional staff, including Tyler and Ryan, who consistently provide excellent customer service. The gym is noted for its cleanliness, and the available classes enhance the membership offering. Additional amenities such as smoothies from the bar and a welcoming community make this gym a standout.
However, some members have experienced issues with service quality and management, particularly regarding billing and customer support. Security may also be a concern, with reports of car break-ins in the parking lot. Despite these drawbacks, the majority of reviews highlight the positive environment and facilities.
Pros:
- Wide range of equipment
- Friendly and knowledgeable staff
- Clean and well-maintained facility
- Variety of classes included with membership
- Great community atmosphere
- Excellent smoothies and bar service
- Convenient location
- Professional and helpful trainers
- Frequent positive interactions with Tyler and Ryan
Cons:
- Service quality issues with specific front desk staff
- Security concerns in the parking lot
- Problems with billing and contract management
Location / Contact
- Address: 6501 E Frontage Rd, Merriam, KS 66202, United States
- Phone:+1 913-722-2001
- Email:[email protected]
- Website:genesishealthclubs.com
Rating Stats
Reviews (74)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 74 reviews.
The address is: 6501 E Frontage Rd, Merriam, KS 66202, United States .
The contact number is +1 913-722-2001
This service is listed under Gym .
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Mario Toledo
2 years ago
Did an excellent job setting me up!!! Helped by Tyler 🙏🏼 …
Chris Zimmerman
2 years ago
Got to shout out the team at Genesis! Got to love an indoor tennis court during these crazy hot days. Great facilities, really clean, and a friendly staff. The assistant manager Tyler was really helpful and I am very grateful!
Shelby Richardson
2 years ago
I cancelled my membership back in June, meaning my final payment would be in July. I was charged again August 1st and I am still waiting for my refund that they said would take up to two weeks. Two weeks in and I still haven’t gotten the refund. I also haven’t received an apology or concern when following up. I have worked at a gym and know that refunds take 3-5 business days. This experience will definitely keep me from joining genesis again in the future.
Thomas Wittler
2 years ago
I am a new member to the Genesis Health Club in Merriam. It's a great, clean facility with a wide range of equipment. The staff seems really friendly. When joining, I worked with Tyler -- one of the assistant managers -- and he was really knowledgeable and helpful. Would definitely recommend!
Jon Siah
2 years ago
This place is awesome! Tyler‘s so helpful, definitely the guy to come to get a membership!
Juleain Winters
2 years ago
I stopped by for a workout and Tyler and David took great care of me. Very excellent customer service and the gym was very nice as well! 10/10 will be coming back!
Lydia Black
2 years ago
I’ve been going to Genesis for about 4 months there. It’s been my favorite gym experience in the KC metro area so far and I’ve tried out quite a few gyms. The staff is super friendly, the trainers are extremely knowledgeable (Ben is my trainer- very knowledgeable if you want to get into power lifting), and the smoothies from the bar at this location are top tier. Above everything else, the people who attend this gym are also extremely friendly and extremely considerate. There’s plenty of squat racks and I’ve been very lucky to even get one 90% of the time during the busiest hour of the day. Lots of equipment and free weights to cater to all kinds of training. Additionally, the classes available with your membership are a plus. :)
Gabbie
2 years ago
Great experience overall!! Highly recommend coming to this gym!
Tial Kap Thang
2 years ago
This location of Genesis is one of the best place to be at Kansas City! All people are nice and friendly.
rebecca maffei
2 years ago
I had such a great experience at this Genesis!! Tyler was super helpful and so kind. The equipment was great and there is tons to do. Very clean and very sanitary. I would absolutely recommend!!