Planet Fitness

Plenty of machines and equipment is the only reason this place got a 2 star rating. Staff is always sitting around at the front and never cleaning any time i come in, and all machines i’ve used so far have some sort of dirt, dust build up especially in the phone holders (see photos for reference). i’ve seen that management isn’t that good here from recent reviews and it shows. I’ll be going to crunch once my subscription here is up

I’ve been an off and on again member of PF for the last few years. The Lawrence location, is my “home” gym, and I usually have a pretty good experience but the general manager, Tiffany, is by far the rudest manager of any establishment I’ve been at. Almost every time I interact with her, she is snotty for no reason, and watching the way she speaks to the floor staff is terrible! I know several of the workers there, (and some who are no longer there because of her) and ALL of them talk about how rude she is. I brought a guest when the mask mandate was still on and we were resting in a corner of the gym probably 30 feet away from the nearest person and we were only taking our masks off to drink water, but miss Tiffany felt the need to walk across the gym to where we were standing to yell at us about our masks being off, it made both of us extremely uncomfortable and she was so unprofessional about it. She also told us we needed to stay six feet apart from each other but what a joke because she was less than 3 feet away from both of us. I’m not surprised my friend decided not to join PF when this was her first interaction with a manager. The gym itself is usually pretty clean, but I notice that they don’t really enforce any of the rules about dress code, cleaning equipment, etc. Most of the workers are super nice and make the experience an enjoyable one!! I wish it was 24/7 because that’s what I pay for, but oh well.

Preditory place they put you in a contract, but then you can never cancle i am calling my bank to block the transaction since you have no way to cancel other than fill out some form that never gets processed. Put a cancellation button on your website. Edit. You didn't need my signature when I paid online initially. So the only possible reason for requiring it when canceling is to make it complicated. Also We are in Quarantine and our US Mail is overloaded so two things I am currently avoiding is using the mail system to help alleviate that, and going into a gym which is a pretty good place to get Covid 19. Add a cancel button to your website.

Tiffany threatened to freeze my membership for not wearing a mask while in between sets/ resting. I was upset, sure, but I decided to try and ask her for the mask policy so I can update myself on the info. When I asked her, she said Planet Fitness has no actual mask policy and it was State Ordinance. When I asked for the state ordinance she quoted and used to freeze my membership with she said she was on lunch break and couldn't provide it. When pressed further, she threatened to kick me out. I had my mask on the whole time except for resting. I love Planet Fitness and have never had any problems until Tiffany decided to threaten me with loss of my membership and getting kicked off the property, all for asking her to provide info on the policy she quoted.EDIT: Thank you for the clarification, the club manager should probably be notified of this policy as well since she said it didn't exist when I asked for more info. Now I can workout safely without being publicly scolded and harassed by a representative of Planet Fitness.

There was always machines and weights available when I would workout. The hot water was excellent. The biggest disappointment was the lack of cleaning. The gym stayed nasty and the workers seemed annoyed when you mentioned a machine or fountain that needed to be clean.

I was happy to see the no-commitment membership option this summer and decided to sign up for a month. I specifically asked when I should cancel my account in order not to be charged a second month and was told that it would be safe to cancel about ten days before August. I made a point to do this and called to cancel today, and was told that I actually would have needed to call two days earlier and that they are not currently giving refunds. I understand that everyone is strapped in this economy, but I haven’t used this gym in weeks, so I feel that I have been wrongfully weaseled out of money. I will not be returning to this gym.

Question: you have a great program which is bring someone free, very useful. But, do you have a program for couples? Not to bring an invite, instead two tags, a lot if couples cannot workout together do schedule or they don't work in the same area or city. Any solution, we don't want to have individual memberships. Thank you.

I love that you are open 24/7 I work 2nd shift it's nice being able to work out at 12am. It is wonderful that your gym is judgment free! Your staff is amazing, helpful, knowledgeable and very friendly! Thank you

I enjoy going to Planet fitness. I enjoy going to Planet Fitness. When I first was going there I was greeted with a hello and when I left was greeted with thank you for coming and have a nice day. Here lately they don’t say anything.

Membership is as cheap as your Netflix subscription and way healthier. Their "no gymtimidation" policy makes this gym a pretty chill place to go and get your workout on in peace. The drawback is that it gets pretty packed and if you're there at peak hours, good luck getting a bench rack or sometimes even elbow room by the dumbbell racks!