24 Hour Fitness in Mountain View offers the convenience of being open 24/7, allowing for flexible workout schedules. The location features a variety of cardio and resistance training equipment, a small lap pool, and spacious squat rack sections. Cleanliness and maintenance are generally good, but the facility struggles with frequent overcrowding.Guest experiences are mixed, with some praising the friendly staff and well-maintained environment, while others criticize the frequent equipment outages and lack of proper member etiquette. Safety concerns and poor customer service contribute to dissatisfaction among certain patrons.
Pros:
- Open 24/7 for flexible workout schedules.
- Wide variety of cardio and resistance training equipment.
- Small lap pool available.
- Spacious squat rack section.
- Reasonably priced membership.
- Friendly and helpful staff.
- Facility generally clean and well-maintained.
- Classroom with new equipment for group workouts.
- Separate personal trainer area for more privacy.
- Diverse selection of equipment including pool, spa, and sauna.
Cons:
- Frequent equipment outages and poor maintenance.
- Overcrowded during peak hours.
- Poor customer service and rude staff.
Location / Contact
- Address: 550 Showers Dr, Mountain View, CA 94040, United States
- Phone:+1 650-941-2268
- Website:24hourfitness.com
Rating Stats
Reviews (123)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 2.6-star.
This business has 123 reviews.
The address is: 550 Showers Dr, Mountain View, CA 94040, United States .
The contact number is +1 650-941-2268
This service is listed under Gym .
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Estelle Taylor
9 years ago
I love & really enjoy coming to this facility. Been here for almost a year. Staffs are very nice, but I do have an issue with one particular staff member name Steve. Twice, I've approached front desk about an issue I had with my membership & Rob who was helping was very patient, genuine about my situation & was very helpful. He needed authorization from a manager & Steve came to take a look and was very RUDE. This is the second time i was being treated this way by this man. He shouldn't be a manager if this is how he treats his customers. I refuse to have him help me again from now on. Scott, is a wonderful manager.
Joe G
10 years ago
I work out here after work because it's the only one in the area. It's always so crowded here and I don't like how the weight room it in it's own little hot box. The sun is blaring into this room after 6. Some shades for the windows would help significantly with heat and with being blinded when you're trying to workout.The weight room is very inadequate as well. Only one squat rack that isn't a smith machine. No seated calf raises, calf extensions, or donkey calf raise machine. From what I can see only one place to do pull ups. There's never enough benches available. I end up bouncing around spending more time trying to find open equipment to use than necessary.
Lu Yin
11 years ago
For the facility itself, it's actually a little better than before (as before the Super Sport opened), as fewer people uses it now. The equipment is all beat up, but adequate.The problem is the service. People there, from manager to the staff running the front desk, act either like used car sales people and/or jerks most of the time. Do staff get training on how to be predators against customers at 24 hour fitness? When you try to enroll or cancel, membership, the staff there always give you a hard time, and most of time they are wrong. I pulled out the their membership policy from my iPhone and showed to them, and they still gave me crap.