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Crunch Fitness on 34th Street offers a mixed experience for gym-goers. While some members praise the spacious layout, steam and sauna facilities, and friendly training staff, others highlight significant issues with cleanliness and equipment maintenance. Reviews indicate a wide variety of classes and adequate amenities, but there are complaints about the timeliness of repairs and the handling of guest passes and member issues.

Location convenience is another strong point, yet the gym has faced criticism for overcrowding and rigid policies regarding class attendance. Customer service experiences vary, showing a gap between management's response and member satisfaction. Suitable for those valuing facilities and variety, but potential members should be aware of noted operational shortcomings.

Pros:

  • Spacious layout with various equipment.
  • Convenient location.
  • Offers a wide range of classes.
  • Includes a sauna and steam room.
  • Helpful and professional trainers.
  • Cleanliness of certain areas praised.
  • Friendly and welcoming staff.
  • Adequate sanitation during COVID-19.
  • Offers personal training.
  • Positive overall workout atmosphere.

Cons:

  • Frequent equipment malfunctions.
  • Inconsistent customer service.
  • Issues with locker room cleanliness.

Location / Contact

Rating Stats

3.6

out of 5.0

22 reviews
5.0
6 reviews
4.0
3 reviews
3.0
5 reviews
2.0
24 reviews
1.0

Reviews (60)

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kind staff and management, very spacious gym with a sauna and steam room which was a plus for me and an overall well kept gym.

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Tried coming here with ClassPass and was late by 1 minute because of a transit delay and they wouldn't let me in. My buddy who is a Crunch member was already inside waiting for me. I've been to at least 6 other Crunch Fitness Signature locations across NYC and haven't had this issue. Manager says it's a ClassPass issue but other locations haven't had any issues the 2 or 3 times I've ran a few minutes behind. Manager had the nerve to say he'd have to call the other branch managers to check on their late check-in activity and said this is a habitual thing for me which I found insulting. To add insult to injury, the manager said I could pay $10 for a day pass. We both left and went to Midtown East. Just a demoralizing way to start the day.

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The men’s locker room here is incredibly dirty and messy all the time.. dirty towels and trash all over the floor and shower doors and sauna.. trash covering the floors, toenails, and soda bottles lying around. They must not have someone that cleans them. Not to mention the creepy old man that sits in the sauna and lurks.

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Great gym: really spacious with 2 floors, tons of equipment, sauna, steam room and great classes. Lovely staff, kept extremely clean. Definitely check this place out if you’re looking for a fantastic place to work out in NYC

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Clean and well appointed. Good mix of equipment and more cardio stuff than people for it. Dry sauna is often cooler and at sauna works well. Showers are clean. Service is pretty solid too.

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today in the sauna i was trying to relax and sweat when multiple roaches were crawling around… not clean. the locker rooms are also often very messy and dirty

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The gym has tons of equipments for cardio and strength training.They also have a place for stretching and always have classes.Their showers and sauna are always clean. 👌I highly recommend the trainer Ruslana. I have been training with her for almost 3 months now and I have seen big changes 😳 already.All my pain is gone (neck, back, and knees), and my body is stronger.Because she was an Olympic athlete, she taught very professionally.👍😏Oh, and I forgot to mention that I lost about 10 pounds of weight by now.🤗

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Great gym and facilities. I recommend to NOT go between 5-8. There will be lines for everything.

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It's a signature Crunch so it has both a sauna & steam room. It also has a good class schedule with a range to choose from.

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CONSISTENT LACK OF HOT WATER. Gym is fine, but BEWARE there are multiple occasions of no hot water for long stretches of time with limited staff reaction to it (most recent going on right now since 12/21/22 and ongoing; another 05/09/22-05/17/22). The staff provide 10 reasons why they can't get hot water, it's not their fault, there is no one available, and 0 results. They expend all their energy telling you it's not their fault and they called someone but he's not there so ... sorry. Disappointing. Otherwise gym is fine, but prepare for ICE COLD or no showers.***In response to the owner's comment of 12/23 - Yes I have emailed many times. No hot water still. You can improve by getting hot water at the gym.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.6-star.

This business has 60 reviews.

The address is: 222 E 34th St, New York, NY 10016, United States .

The contact number is +1 212-545-9757

This service is listed under Gym .

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