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Crunch Fitness on 34th Street offers a mixed experience for gym-goers. While some members praise the spacious layout, steam and sauna facilities, and friendly training staff, others highlight significant issues with cleanliness and equipment maintenance. Reviews indicate a wide variety of classes and adequate amenities, but there are complaints about the timeliness of repairs and the handling of guest passes and member issues.

Location convenience is another strong point, yet the gym has faced criticism for overcrowding and rigid policies regarding class attendance. Customer service experiences vary, showing a gap between management's response and member satisfaction. Suitable for those valuing facilities and variety, but potential members should be aware of noted operational shortcomings.

Pros:

  • Spacious layout with various equipment.
  • Convenient location.
  • Offers a wide range of classes.
  • Includes a sauna and steam room.
  • Helpful and professional trainers.
  • Cleanliness of certain areas praised.
  • Friendly and welcoming staff.
  • Adequate sanitation during COVID-19.
  • Offers personal training.
  • Positive overall workout atmosphere.

Cons:

  • Frequent equipment malfunctions.
  • Inconsistent customer service.
  • Issues with locker room cleanliness.

Location / Contact

Rating Stats

3.6

out of 5.0

22 reviews
5.0
6 reviews
4.0
3 reviews
3.0
5 reviews
2.0
24 reviews
1.0

Reviews (60)

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I think the spacing of the workout area is good. Cleanliness of the gym is A-1. Would prefer, when it can be done, to have cleaning staff to walk the workout area and remove discarded towels more. In addition, the announcement on members maintaining cleanliness on to wipe down equipment after use needs to continue. Overall I enjoy this facility.

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This is one of the relatively newer locations, and it boasts beautiful decor touches, like a giant Hindu goddess decal on the yoga studio door, or the gorgeous hardwood floors, as well as impeccable cleanliness of all the spaces including locker rooms. All the safety protocols are stringently maintained so it's a very safe environment for my fitness needs, and having group fitness classes back is cherry on top! I love being a Crunch member. Been one for 2 decades, and hope to continue in the same vein in the foreseeable future.

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I love this gym! Shout out to Xander, Stacey, Kimberly, Christina, Andrew, and Jason - you folks have made my gym experience an awesome one. Recently, Xander and Kimberly went above and beyond to help - Tons of gratitude for both of you. 🙏🏻What I like the most about this gym is the respectful,loving, and no-judgement environment that they create for us. Facilities are kept clean and class - instructors are kind and professional. Raven, Kristen, Yxia, Alexandra, Raldane, and Carl are some of the best instructors who bring their A-game to the class each week. The gym management is also at the top of their game.Keep up the great job folks - I’d give a thousand stars to this gym, if Google allowed.

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Had my happiest experiences here. The Caribbean dance rhythm class is like no other anywhere. The spin classes are challenging and yet you can keep up. The equipment is well maintained. The shower and change rooms are clean. The sauna is great. Location is unbeatable.

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Nice gym. Let's see if it is as good as it looks or not 😉 …

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Stacey, from the front desk, went above and beyond to handle a situation. I was told a representative would be there to sign me up after my 3-day pass expired. Well there was no one there and it was a bit late so she call one of the associates to get things situated. Instead of just sending me away she took the time to resolve the issue. I joined because the gym is clean, the equipment is varied, and the location is superb for my job. It’s a bit busy between 5pm to 7:30pm but it’s NYC so it’s totally understandable. I would recommend the gym in comparison to others. Best bang for your buck. The only downfall is the guys tend to cruise Grindr to much instead of lifting. 💀

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Equipment here is more varied than other branches in NYC and it's more spacious. However, it's not worth it. The people here are definitely the rudest I've ever seen at a crunch. I'm not talking about the staff, they're fine. But at my old crunch at Cooper Union, everyone was happy to share and let people work in, no one hogged a machine or bench while working circuits on 4 other pieces of equipment. Everyone was very polite and supportive.Here people are the exact opposite. Extremely rude, hogging equipment, even the personal trainers are more aggressive. It's very intimidating and makes me hate the gym where I used to love it. I wish I could move back to the other one.

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Very clean. Not crowded when I've been there. Plenty of amenities and classes. Pretty reasonable prices too. I also like the way the gym is set up and they have some of my favorite machines that you don't see in every gym. My friend just joined and I'll join when I'm back.

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After belonging to a budget gym and having to fight people for equipment, this gym is a huge step up and is worth the price. It's clean, new equipment, plenty of cardio machines and amenities. Classes are great, but really depend on the instructor. However, there is so much personal training going on all the time they are always in the way. There are signs that basically say, if there's a training session here you pretty much can't be in the area because they take precedence. They also make you feel like you have to move if they need to use an area or piece of equipment.

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Nice gym that offers and array of classes and brand new equipment. This gym location just recently opened up and still has brand new equipment, trendy atmosphere and a young crowd of meat-heads and gym fanatics. It also has room for regular folks who won't look down on you if you can't bench 200+ pounds or run more than 2 miles on the treadmill. There are a lot of class options but you have to get there 15 min in advance to sign up if you miss online sign up. Overall, good atmosphere that makes you want to come to the gym.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.6-star.

This business has 60 reviews.

The address is: 222 E 34th St, New York, NY 10016, United States .

The contact number is +1 212-545-9757

This service is listed under Gym .

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