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New York Sports Club at 303 W 145th St offers a variety of amenities including group classes, a sauna, and functional equipment. Conveniently located near the subway, it boasts a friendly staff and a welcoming atmosphere. However, the facility struggles with broken equipment, cleanliness issues, and poor customer service. Membership cancellations also pose challenges, leading to frustration among many customers. It’s a convenient option if you live nearby, but the gym requires significant improvements to meet customer expectations.

Overall, while the gym meets basic fitness needs, potential members should weigh the pros and cons before committing. Efforts for renovation are ongoing, but frequent member complaints about hygiene, equipment maintenance, and billing practices suggest this location needs considerable enhancement to provide a satisfactory experience.

Pros:

  • Excellent location and convenient hours.
  • Friendly and welcoming staff.
  • Variety of group classes available.
  • Amenities include a sauna.
  • Good selection of cardio and weight machines.
  • Effective personal training services.
  • Spacious layout with a designated CrossFit area.
  • Renovation efforts to improve facilities.
  • Proximity to subway and Starbucks.

Cons:

  • Frequent equipment breakdowns.
  • Cleanliness and maintenance issues.
  • Complicated and delayed membership cancellations.

Location / Contact

Rating Stats

3.3

out of 5.0

32 reviews
5.0
9 reviews
4.0
7 reviews
3.0
3 reviews
2.0
9 reviews
1.0

Reviews (60)

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I’ve caught the front desk people lying to me a bunch of times.I was a member at the location at 125th and loved it. I moved so I wanted to transfer here. When I inquired about it the people said I had to cancel and pay the fees again. I went back to 125th and they clarified that you don’t in fact need to do that and they could do it. If it wasn’t for the staff at the 125th location I would have lost a bunch of money on cancelling and sign up fees.I hate this gym so much I only lasted a month before wanting to switch back to 125th because I’d rather walk 20 blocks than deal with this gym. Once again, they told me that I can’t transfer and have to pay the fees. They also told me 125th was temporarily closed down and when I called and asked they said that’s not true.To anyone reading this, I prefer the 125th location much better and regret ever having to deal with this location.

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New York sports club, is the one of the best gym in New York City. 🏋🏽‍♂️🤸‍♂️💪🏿 …

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I have nothing but great things to say about my past trainers - those are my guys and I loved my experience with 'em. But this club simply cannot be helped and may need to just close.Up until I stopped going, it was a wildly infuriating experience. I would leave in a stress-filled rage because imagine piling on weight through the pandemic, finally finding the motivation to get it off but you go to a gym, spend thousands on PT and membership and be met with broken machines, spray bottles and paper towels to wipe down the machines down, broken equipment, no paper towels in the restrooms, etc. It was so demoralizing.I was fine to just leave and make peace with the experience and I would not have written this review if not for a random charge for membership despite asking numerous times to have my membership canceled. I literally live in NJ now and have no use for the club in general and even if I lived next door I would not patron.I do not play about my money, they've done this numerous times and on principle, I will now work with my bank to block them as a merchant. Would encourage anyone else to do the same.

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This location is a disaster. Half the machines are broken. Really dirty floors (hair and dustballs everywhere). And for over a week now, no paper towels so we can’t wipe down machines. How do you run out of paper towels?? And to not provide anything for people to wipe machines down is a health hazard during flu and cold season. Management doesn’t seem to care. I really want to like this gym but I think because they are the only option in the neighborhood, they can get away with terrible facilities maintenance. They make the bare minimum an impossible standard.

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I used to love this gym but now I dislike coming here. People don’t clean or replenish in the bathroom. It’s disgusting

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I part of the silver sneakers program & it always states I'm not a member after signing up & I had an appointment with a trainer who never showed up I'm disappointed with nysc but it the only gym in my neighborhood

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The location is great for me, it is close to my home and the hours are very convenient. There are a lot of machines that are good for the kind of work outs I like to do. Some of the equipment needs to be fixed there were handles missing on some of the machines. The staff is very nice and I feel welcome there even though I am definitely not a a fitness expert!

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Evening group classes are top-notch, especially total body conditioning on Monday, and body pump and yoga on Wednesday. Amazing teachers. Also quite like the sauna and the fact that the area is always clean. People at the reception are super welcoming, too.

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I’ve had complaints in the past but recently prior to those complaints. Efforts have and are being made to ensure better quality of service and faculty. I’m looking forward to my future at this gym and the renovations in November.

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You can't beat NYSC 145th Street for convenient location, equipment or staff. Everyone is super friendly, there are plenty of classes and the overall vibe of the place is very nice and conducive to promoting fitness. It's my go-to club.

No reviews yet

Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.3-star.

This business has 60 reviews.

The address is: 303 W 145th St, New York, NY 10039, United States .

The contact number is +1 212-234-0016

This service is listed under Gym .

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